1. 公共圖書館閱讀環境與設備改善成效評估之研究
Evaluating Improvements of the Public Library in
Reading Environment and Facility
柯皓仁 Hao-Ren Ke
國立臺灣師範大學圖書資訊學研究所教授兼所長
Professor and Chairperson,
Graduate Institute of Library and Information Studies,
National Taiwan Normal University
E-mail: clavenke@ntnu.edu.tw
【摘要】
教育部體認到空間與設備對公共圖書館的重要性 乃於民國 98 起推動四年期(98-101 年)的
, 「公
共圖書館閱讀環境與設備升級計畫」(以下稱改善計畫),期能透過公共圖書館的空間改善,帶動、
結合、活化周邊資源,營造閱讀氛圍,提供民眾舒適的閱讀與終身學習空間。本研究旨在評估 98-99
年公共圖書館執行改善計畫後之實際成效,除調查各館執行本計畫的實際情形外,並調查讀者對
各館閱讀環境與設備改善後的滿意程度。本研究採量化與質化並重的研究方法進行調查,調查對
象為入選 98 及 99 年改善計畫且於本研究執行調查時業已完成閱讀環境改善與設備升級並開放民
眾使用之 77 所圖書館的館長(館員)、以及在各館改善前與改善後皆有到館使用的民眾。調查時間
為 100 年 8 月 10 日至 10 月 7 日 共成功訪談 76 位館長(館員) 讀者滿意度調查有效樣本數為 5,369
, ,
人。研究重要結果分述如下:
1. 讀者對於公共圖書館之館員、服務、館藏資源、設備、空間環境等五大構面,在改善後
的滿意度皆顯著高於改善前的滿意度。
2. 讀者於改善計畫前後的每月到館頻率與平均停留時間皆顯著提升。
3. 讀者對於公共圖書館改善之兒童閱讀區、廁所、自修區(室)等三項實體空間的滿意度最
高。
4. 圖書館執行改善計畫確有考量讀者的實際需求,主要修繕的外部、室內空間分別為「入
口意象」和「兒童閱讀區」。
5. 「閱讀氛圍的改善」為圖書館在改善計畫執行後所收到主要正面效果。
6. 閱讀環境與設備改善後,圖書館在「服務政策」與「行政作業與讀者服務」有相對應之
改變。
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2. 關鍵字:公共圖書館;閱讀環境;閱讀設備;讀者滿意度
【Abstract】
Realizing the importance of the environment and facilities in the public library, the Ministry of
Education passed a four-year project entitled “Upgrading the Reading Environment and Facilities in the
Public Library”("the Project", hereafter) in 2009 with the goal of providing a comfortable reading and
life-learning environment to the public by improving the environment of the public library and
combining it with the resources of the surrounding areas. This paper aims at evaluating the practical
outcomes of the Project for the years 2009 and 2010 in terms of the execution of these libraries, and
library patrons’ degree of satisfaction with library services and facilities.
The study is both a qualitative and quantitative investigation of the 77 libraries included in the
Project for the years 2009 and 2010, by which time the upgrading of the reading environment and
facilities had been completed. Among the 77 libraries, 76 directors (and librarians) of the 77 libraries
were interviewed; library patrons who had been using the 77 libraries both before and after the
improvements took part in a survey during the period between August 10 and October 7, 2011; a total
of 5,369 samples were collected and validated.
The following conclusions are drawn from the analysis of the interviews and the collected
samples:
1. Library patrons were more satisfied with five aspects of the public library, including library
personnel, service, the collection, the facilities, and the environment, after the improvements
than before.
2. Both of the frequency of visiting the library per library patronand the duration per visit to the
library increased significantly.
3. Concerning improvements made to the public library, patrons were more satisfied with the
following three areas than others: the children’s reading area, the restrooms, and the study
area.
4. practical effects of the improvement project, mainly on the repairs to the exterior, the
entrance, and the children’s reading area, matched the needs of library patrons.
5. “Improvement of the reading environment” elicited positive comments after the
“Upgrading the Reading Environment and the Facilities in the Public Library” project was
implemented.
6. After the improvement of the reading environment and the facilities, the library made
appropriate changes to its “service policy” and “administration and patron services”.
Keywords: Public Library, Reading Environment, Reading Facility, patrons’ degree of satisfaction
壹、 緒論
公共圖書館是地方的知識門戶。英國的文化媒體與運動部(Department for Culture,
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藏)、Service (服務)、Staff (館員),由此可知,空間為架構公共圖書館的基礎,優質、可
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