by Amy Wartham presented to the Charlotte Chamber's Survive & Thrive! Breakfast in June 2012

1. Communication Strategies for
Organizational Success
June 13, 2012
Amy Wartham, Director of Corporate Training

4. “The single biggest problem in
communication is the illusion that it has
taken place.”
~ George Bernard Shaw

6. When Communicating …
55% is body language
35% is tone of voice
10% is words

8. Communication has to be a
two-way street

10. Barriers to Communication
• Noise
• Language
• Distance
• Perception
• Ego

12. So what can I do to be a better
communicator?

13. When Communicating …
55% is body language
35% is tone of voice
10% is words

17. When Communicating …
55% is body language
35% is tone of voice
10% is words

18. Basics of Speaking
What we say may not be what people hear!

19. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Listening

20. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Listening
Recognize that listening is not
simply waiting for your turn
to talk!

21. While Communicating… remember
55% is body
language
35% is tone of voice
10% is words

22. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Body Language
• Signs
• Gestures
• Posture
• Eye contact
• Movement

23. C E N T R A L P I E D M O N T C O M M U N I T Y C O L L E G E
Basics of Body Language
Tightly folded arms and crossed feet: Skeptical/defensive*
*This language is also used when the person is feeling
cold,
so be cautious with your interpretation.

24. Chin stroking: Making a
decision

25. Fist on cheek, index finger
pointing upward: Listening with
interest

26. Hands clasped at chin,
elbows on table:
Defensive/evaluating

27. Rubbing hands together:
Excitement/optimism

28. Hand over mouth:
Skepticism, evaluation, or
suppressing deceit

29. Finally,

32. Now, go get started!

33. Amy Wartham
Director of Corporate
Training
UNC Charlotte
704-687-8723
awartham@uncc.edu