Tom Morrell, Director, AfPE Ltd Change Management Workshops, presentation to the CMI South West London Branch on EFQM excellence model.

1. South West London Branch
25 January 2012
Keeping Strategic Focus: Effective
Self-Assessment using the
2010 EFQM Excellence Model
Tom Morrell MBA, Chartered FCIPD, MCMI
Director – Approaches for Performance Excellence Ltd
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 1

2. Objectives
EFQM Excellence Model – Proven and sustainable
Overview – Fundamental Concepts and Criteria
Interval – Networking
Application exercise and ‘RADAR logic’
Commitment and Recognition Options
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 2

3. Assessment
Strengths AFIs
Performance
Time
Approaches for performance Excellence Ltd. www.Afpe.co.uk 3

4. 2010 EFQM Excellence Model
-3 Components-
Fundamental Concepts
9 Criteria
RADAR Logic
Approaches for performance Excellence Ltd. www.Afpe.co.uk 4

5. EFQM Excellence Model Journey
AB Electrolux,
British Telecommunications plc,
Bull,
Ciba-Geigy AG,
Olivetti & C. SpA,
Dassault Aviation,
Fiat Auto SpA,
KLM,
Nestlé,
Philips,
Renault,
Robert Bosch,
Sulzer AG,
Volkswagen.
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 5

6. EFQM Excellence Model Journey
14 CEOs Launch
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 6

7. EFQM Excellence Model Journey
14 CEOs Launch Public
Sector
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 7

8. EFQM Excellence Model Journey
14 CEOs Launch Public Review
Sector
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 8

9. EFQM Excellence Model Journey
14 CEOs Launch Public Review Review
Sector
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 9

10. Independent Reviews
The Centre of Quality Excellence
The University of Leicester – 2005
The University of Western Ontario
– c.1996
Approaches for Performance Excellence Ltd. www.Afpe.co.uk © 10

11. Fundamental Concepts
Achieving Balanced Results
Adding Value to Customers
Leading with Vision, Inspiration & Integrity
Managing by Processes
Succeeding through People
Nurturing Creativity & Innovation
Building Partnerships
Taking responsibility for a sustainable future
Approaches for performance Excellence Ltd. www.Afpe.co.uk 11

12. Achieving Balanced Results
Key and
Balanced Results
Stakeholder Needs
Decision Making
Trends and Information
Outcomes, Targets, PIs
Approaches for performance Excellence Ltd. www.Afpe.co.uk 12

13. Adding Value for Customers
Who are they?
Approaches for performance Excellence Ltd. www.Afpe.co.uk 13

14. Leading with Vision, Inspiration
& Integrity
Inspire Strategic Direction Flexibility
Champion Respond
Empower Learn
Decision-Making Understand Drivers
Approaches for performance Excellence Ltd. www.Afpe.co.uk 14

15. Managing by Process
Indictors Ownership
Involve Innovation
people
Risk Review
Assess
Approaches for performance Excellence Ltd. www.Afpe.co.uk 15

16. Succeeding through People
Team/Personal
Alignment objectives
Skills/Compete Performanc
ncies e
Work/Life Embrace
balance HR POLICY Diversity
Approaches for performance Excellence Ltd. www.Afpe.co.uk 16

17. NURTURING CREATIVITY AND
INNOVATION
EXTERNAL/INTERNAL ENTREPRENEURSHIP
IDENTIFICATION
APPLICATION
ASSESSMENT
GOALS/OBJECTIVES
STRATEGIC LINK
Approaches for performance Excellence Ltd. www.Afpe.co.uk 17

18. VALUE LONG TERM MUTUAL
BENEFIT
BUILDING PARTNERSHIPS
Approaches for performance Excellence Ltd. www.Afpe.co.uk 18

19. TAKING RESPONSIBILITY FOR A
SUSTAINABLE FUTURE
CORE PURPOSE
ECOLOGICAL
Approaches for performance Excellence Ltd. www.Afpe.co.uk 19

20. TAKING RESPONSIBILITY FOR A
SUSTAINABLE FUTURE
HEALTH AND SAFETY
INTEGRITY AND TRANSPARENCY
CREATING SHARED VALUE
Approaches for performance Excellence Ltd. www.Afpe.co.uk 20

21. 2010 EFQM Excellence Model
ENABLERS
Leadership People Processes,
Products &
Services
Strategy
Partnerships
& Resources
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 21

22. 2010 EFQM Excellence Model
RESULTS
PEOPLE KEY
CUSTOMERS
SOCIETY
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 22

23. European Foundation for Quality Management
British Quality Foundation
(www.bqf.org.uk)
• Patron: HRH The Princess
Royal
• Founded 1993 by
Government and leading
businesses
• Independent and self
funding
• Not for profit company
limited by guarantee
• Primary partner of EFQM
Approaches for performance Excellence Ltd. www.Afpe.co.uk 23

24. EFQM Levels of Excellence
UK
Business
Excellence
Award
Recognised
for
Excellence
Committed
to Excellence
Approaches for performance Excellence Ltd. www.Afpe.co.uk 24

25. Committed to Excellence (C2E)
GEO Group UK Ltd.
Abellio London and Surrey Three Phases
Action for Blind People
Alveston House Hotel
Bedford College Self-Assessment
Bickleigh Mill (Determining Excellence)
Birchill Farm
Bowood Estate
BTS Group 3 Improvement Projects
The Chasely Trust
Connexions Kent & Medway
Coombe Farm Woodlands
Validation
Crawley Borough Council
Dartmouth Golf & Country Club
East Coast
Siemens Corporate Development
Approaches for performance Excellence Ltd. www.Afpe.co.uk 25

26. Recognised for Excellence (R4E)
v
vvv vv
•32 Criteria structured assessment
•BQF Assessors support
Approaches for performance Excellence Ltd. www.Afpe.co.uk 26

27. Recognised for Excellence (R4E)
Capita Insurance Ltd AESSEAL Plc
Copeland Engineering Big Lottery Fund
EDF Energy Networks Chartered Institute of Management Acc’ts
Gallions Housing Association Colas
Hull College Department of Facilities (House of Commons)
Orange PCS Ltd Edinburgh International Conference Centre
Royal National Lifeboat Institute First Data International Merchant Operations
University of Chester (Careers) GSK Regional Service Centre
University of Chester (Student Halcrow Group Ltd
support) E.ON (Ratcliff-on-soar Power Station)
The University of Winchester Sussex Enterprise
Siemens Financial Services The Pension Service
TNT Express Specialist Services First Great Western
Virgin Trains West Yorkshire Probation Trust
Approaches for performance Excellence Ltd. www.Afpe.co.uk 27

28. Keeping Strategic Focus
Strategy Development
Alignment
Operational effectiveness
Risk awareness
Sustainable future
Approaches for performance Excellence Ltd. www.Afpe.co.uk 28

29. BQF Membership
Under 500 employees: £550 + VAT
(incl. 2 free workshop places p.a. worth £600)
501 - 1,000 employees: £1,100 + VAT
(incl. 4 free workshop places p.a. worth £1,200)
1,001 - 5,000 employees: £1,650 + VAT
(incl. 6 free workshop places p.a.worth £1,800)
Over 5,000 employees: Premier member fees apply
Approaches for performance Excellence Ltd. www.Afpe.co.uk 29

30. Approaches for Performance Excellence Ltd. www.Afpe.co.uk © 30

31. South- West London CMI Branch
EVENTS
March: NLP for Managers
April: Visit to White Cube Galleries
June: Going Freelance
Approaches for performance Excellence Ltd. www.Afpe.co.uk 31

32. Please complete feedback form
-Thank you-
AfPE
Specialists in
Change Management
Strategy Development
Quality Performance
Tel: 020 8616 0695
www. AfPE.co.uk
Approaches for performance Excellence Ltd. www.Afpe.co.uk © 32