Explore how to be more effective in your day-to-day interactions by using a Coaching style of leadership Presented by Davender Gupta at EMBA McGill-HEC Montréal Knowledge Fair February 12, 2017

1. The Coach Approach
How to use a Coaching style of
leadership to be more effective
in your day-to-day interactions
Davender Gupta
EMBA McGill-HEC Montréal Knowledge Fair
February 12, 2017
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894

2. Learn how to be more comfortable in using
a Coaching style of leadership
• Types of leadership communication
• The art of the question
• The art of active listening
• The coaching conversation: G-R-O-W
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894

3. A manager’s leadership style is responsible
for 30% of a company’s bottom line productivity!
• Pacesetting leader “Do as I do, now!”
• Authoritative leader “Come with me”
• Affiliative leader “People come first”
• Coaching leader “Try this”
• Coercive leader “Do what I tell you”
• Democratic leader “What do you think?”
Daniel Goleman “Leadership That Gets Results” HBR, March-April 2000
https://hbr.org/2000/03/leadership-that-gets-results
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894

4. If you keep asking questions,
you’ll find better answers
“I keep six honest serving-men
(They taught me all I knew)
Their names are What and Why and When
And How and Where and Who.”
Rudyard Kipling
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894

5. People crave to be heard
Empathy Stand in the other person’s shoes
Open Listen without judgement
Congruence Use “I” language – I heard, I feel
Specificity Avoid generalities
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894

6. Coaching is about guiding people to make
conscious decisions, then to take action
Goal Reality
OptionsWay
Forward
What are you
going to do now?
How can you
get there?
What do you want? Where are you
starting from?
G
O
R
W
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894
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7. “Leadership is not domination, but the art of
persuading people to work toward a common goal.”
- Daniel Goleman, “Emotional Intelligence"
©2017 Davender Gupta – All rights reserved
davender@davender.com 514-448-1894