1. The value of BPM in real
world applications
Eduard Cimbru
23.11.2011

2. Henry Ford’s assembly line
(1903)
Single process with sequenced activities
Each worker performed a single task
Results: first affordable car (increased
productivity, best paid workers)

3. Presentation Outline

4. What is a business process?
A business process is the set of activities
required to accomplish a common goal.
The activities may be performed by people
or systems and are completed either
sequentially or in simultaneously.

5. What is business process
management?
Management of business processes?
(methodology)
It is The Goal, The System, The Expected
Results
The Goal: efficient process with visibility
The System:
 management of people involved in the process
 system to system communications
The Results: process improvement

6. When should you do BPM?
When you have:
 A clear flow of high-volume transactions that need
to be passed from one person to another
 Multi-step process with critical processing time
 Unclear roles and gaps in the process
 General: low satisfaction with a business service
(low employee satisfaction)

7. Benefits of BPM
Formalize existing process and spot needed
improvements
Facilitate automated, efficient process flow
Increase productivity and decrease head count
Business intelligence (raw data -> meaningful
information)
Ability to effect change on existing business
processes in real time

8. BPM Project Teams
Process Sponsor
Process Owner
Project Lead
Subject Matter Experts
BPM Project Development Team

9. BPM project lifecycle
 Business close to IT solution

10. BPM Notation

11. Process Design Patterns

12. Process Design Patterns

13. Process Design Patterns

14. Performance Analysis
Three dimensions of performance: time,
cost, quality
Time: flow time, service time, waiting time
Cost: average utilization of resources (rca
– resource consumption accounting)
Quality: customer satisfaction
(questionnaires), complaints
Run simulation and calculate all kinds of
KPIs

15. The iceberg syndrome
 Icebergs only show
10% of their mass
above water
Perception, the tip of the
iceberg called reality
BPM implementation is a multi-faced
activity with advantages but also
challenges

16. Demo
 Activiti 5.8
 Light-weight BPM platform (open source)
 Activiti Engine – easy to use for Java devs
 Activiti Explorer – task management portal
 Eclipse Activiti Designer Plugin – process
modelling

17. Demo
Process: Hiring Request
1. HR Associate enters a new request of position in the system
(Process start)
2. HR Manager will approve, if necessary
2.1 If manager doesn’t approve process goes to 5 (and ends)
else continue to next step
3. HR Associate finalizes job description
4. Position is published automatically to the web and at the
same time the HR System gets updated
5. Process End

18. The process..

19. Thank you
Please fill in the feedback
forms.

20. References
Chang, James; BPM Systems; 2006;
Auerbach
Blokdijk, Gerarad; BPM 100 Success
Secrets
Jeston, John, Nelis, Johan; BPM;
2008;Elsevier
Wolf, Karsten, Toumani, Farouk; BPM;
2011;LNCS 6896
www.activiti.org