6. Lernende Organisation 1.0 (Argyris, Schön, 1978)6
Action Result
Objectives
Single Loop
Learning
Double Loop
Learning
7. Lernende Organisation 1.0 – 3.07
1.0
Argyris, Schön (1978)
Theories of Action
Double Loop Learning
2.0
Peter Senge (1990)
Fifth Discipline:
Systems Thinking
Personal Mastery
Mental Models
Building Shared Vision
Team Learning
8. Lernende Organisation 2.0 (Senge, 1990)8
Systems Thinking: shift of mind from seeing parts
to seeing wholes.
Personal Mastery: organizations learn only
through individuals who learn. Individual learning
guarantee organizational learning. But without it
learning occurs.
Mental Models: deeply ingrained assumptions,
generalizations, or even pictures and images that
understand the world and how we take action.
Shared Vision: when there is a genuine vision,
people excel and learn, not because they are told
they want to.
Team Learning: The discipline of team learning
starts with dialogue, the capacity of members of a
assumptions and enter into a genuine thinking
Source: Wikipedia.
9. Lernende Organisation 1.0 – 3.09
1.0
Argyris, Schön (1978)
Theories of Action
Double Loop Learning
2.0
Peter Senge (1990)
Fifth Discipline:
Systems Thinking
Personal Mastery
Mental Models
Building Shared Vision
Team Learning
3.0
David Garvin (2000)
From Teaching to
Leading Learning
3 Building Blocks:
Leadership that reinforces learning
Concrete learning processes
A supportive learning environment
10. Lernende Organisation 3.0 (Garvin, 2000)10
Building Block Distinguishing Characteristics Example
Leadership that
reinforces
learning
The organization’s leaders:
Demonstrate willingness to entertain alternative viewpoints
Signal the importance of spending time on problem
identification, knowledge transfer, and reflection
Engage in active questioning and listening
Harvey Golub, former CEO of American Express, challenged
managers to think creatively by asking them questions
such as, “What alternatives have you considered?” and
“What are your premises?” His questions generated the
open-minded discussion crucial to learning.
Concrete learning
processes
A team or company has
formal processes for:
Generating, collecting, Interpreting, and disseminating
information
Experimenting with new offerings
Gathering intelligence on competitors, customers, and
technological trends
Identifying and solving problems
Developing employees’ skills
Through its After Action Review process, the U.S. Army
conducts a systematic debriefing after every mission,
project, or critical activity. Participants ask, “What did we
set out to do?” “What actually happened?” “Why?” and
“What do we do next time?” Lessons move quickly up and
down the chain of command and laterally through
websites. Results are codified.
A supportive
learning
Environment
Employees:
Feel safe disagreeing with others, asking naive questions,
owning up to mistakes, and presenting minority viewpoints
Recognize the value of opposing ideas
Take risks and explore the unknown
Take time to review organizational processes
Children’s Hospital and Clinics in Minnesota instituted a
new policy of “blameless reporting.” The policy replaced
threatening terms (“errors,” “investigations”) with less
emotionally laden ones (“accidents,” “analysis”). People
began identifying and reporting risks without fear of
blame. And the number of preventable deaths and
illnesses decreased.
Source: Garvin, D.: Is Your‘s a Learning Organization?
12. Taylorwanne nach Gerhard Wohland12
Source: Die Taylorwanne – das Auf und Ab der Dynamik von Gerhard Wohland. CC BY NC ND 4.0.
13. Lernende Organisation 4.013
Learning Organization
Lifelong Learners
Individual
bottom-up
Team
middle-up-down
Organization
top-down
Learning SocietySociety
Learning
Teams
Learning
Leaders
True North
Purpose
Vision
Values
14. Control Freaks … get used to it!14
Exploitation Exploration
Source: Center on the Developing Child, Harvard University.
15. How To Support Lifelong Learners?15
GTD
Getting Things Done
OKR
Objective & Key
Results
YT/Rick Klau GV
WOL
Working Out Loud
workingoutloud.com
lernos.org