Automation Technology and IoT for the Service IndustryA Just-in-time technologies

1. Automation . IoT . Robotics
AUTOMATION TECHNOLOGY AND IOT FOR THE
SERVICE INDUSTRY
A JUST-IN-TIME TECHNOLOGIES
The Standisation and Digitisation of Industrial
Automation
The Digital Factory
Colin Koh
www.linkedin.com/in/colinkoh
Senior Manager
LKH Precicon Pte Ltd
Singapore Industrial Automation Association (SIAA)
18 Jul 2016
Cleaning, Landscape and Security Service Providers
Organized by e2i

2. Automation . IoT . Robotics
CHALLENGES AND OPPORTUNITIES
Jim Pinto
From Intranet of Things
to
Internet of Things

3. Automation . IoT . Robotics
DIGITISATION DEFINITION
Digitisation is the representation of an object, image, sound,
document or signal (usually an analog signal) by generating a series
of numbers that describe a discrete set of its points or samples.
The result is called digital representation or, more specifically, a
digital image, for the object, and digital form, for the signal. In
modern practice, the digitised data is in the form of binary numbers,
which facilitate computer processing and other operations, but
strictly speaking, digitising simply means the conversion of analog
source material into a numerical format; the decimal or any other
number system can be used instead. (Wikipedis.com)
Source: Wikipedia

4. Automation . IoT . Robotics
IMPACT OF DIGITISATION

5. Automation . IoT . Robotics
IMPACT OF DIGITISATION

6. Automation . IoT . Robotics
SENSORS FOR VARIOUS INDUSTRIES
Harbor Research

7. The Next Wave of Smart Sensing Devices:
Wearable Technology
“Business are exposing themselves to increasing risk if they
don’t start now to assess the Impact of wearable
technology on their IT networks.
If smart Contact lenses, wigs, watches, Glasses and gloves
becoming as commonplace as smartphone is today, the
impact on corporate IT will be huge. All these gadgets need
to pair with an “original” device, which will significantly
Multiply the number of devices attempting to access
networks.
For those who found BYOD (bring your own device) a
challenge, expecting the wearable technology revolution to
be like BYOD x 100,”
Sources: Demianyk of Ipswitch
Source: The VergeIoT Asia 2014
NCS TECHCONNECT 2014 COLIN KOH - PRECICON D&C PTE LTD 23 MAY 2014

8. Automation . IoT . Robotics
IOT & ROBOTICS IN CLEANING INDUSTRY

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ROBOTIC APPLICATION IN CLEANING
AND SECURITY INDUSTRY

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IBEACON TECHNOLOGY FOR SERVICE INDUSTRY
(CLEANING - SECURITY - LANDSCAPING INDUSTRY)
http://lighthouse.io/
http://www.infoworld.com/

11. Automation . IoT . Robotics
IOT (INTERNET OF TOILET) AND CLEANING INDUSTRY
25 July 2016 11
Resource:
http://www.cmmonline.com/
http://www.cleaninghub.net/
http://www.incleanmag.com.au/
http://cleaningbusinesstoday.com/
http://www.keelerconsulting.net/
http://www.thinglogix.com/iot-is-transforming-the-commercial-cleaning-industry/
http://www.servicesmag.org/
http://www.rapidclean.com.au/
Cleaning and others service companies are finding creative ways to hardness the power of the Internet of
Things (IoT) offers Business intelligence to enhance productivity, increase satisfaction and grow revenue.
Companies are able to track thousands of data points from connected cleaning and maintenance
equipment in their facilities, and combine data from other IoT-enabled devices, including floor scrubbers,
sanitizing dispensers and environmental Systems. This helps with trend identification, such as days of the
week when traffic increases and enables the companies to plan its resources more intelligently. IoT-
connected devices are giving forward-thinking companies the power to analyze data for better business
decision and operations.
(Source: Productivity Link April 2016 SPA)
Source: i2R

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VIRTUAL REALITY (VR) - AUGMENTED REALITY (AR) ARTIFICIAL INTELLIGENCE (AI) - DEEP ANALYTICS
Source: Youtube.com
VR
AR
AI – Deep Learning

13. Automation . IoT . Robotics
• One of the most memorable case studies on Japanese management was the case of the empty soap box, which happened in one of
Japan's biggest cosmetics companies. The company received a complaint that a consumer had bought a soap box that was empty.
• Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery
department. For some reason, one soap box went through the assembly line empty. Management asked its engineers to solve the
problem. Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to
watch all the soap boxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked
fast but they spent whoopee amount to do so.
• But when a rank-and-file employee in a small company was posed with the same problem, did not get into complications of X-rays, etc
but instead came out with another solution. He bought a strong industrial electric fan and pointed it at the assembly line. He switched
the fan on, and as each soap box passed the fan, it simply blew the empty boxes out of the line.
Moral of the story:
• Always look for simple solutions. Devise the simplest possible solution that solves the problem So, learn to focus on solutions not on
problems.
Solution Need Not Be Expensive

14. Automation . IoT . Robotics
SERVICE INNOVATION FOR BUSINESS
COST STRUCTURE, REVENUE AND CUSTOMER EXPERIENCE, THE THREE PRIMARY DRIVERS OF BUSINESS VALUE
http://www-935.ibm.com/services/us/gbs/bus/pdf/g510-6548-01-hidingplainsight.pdf

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DO WE HAVE THE RECIPE FOR CHANGE?
Vision + Skills + Incentives + Resources + Action Plan = Change
Visison + Skills + Incentives + Resources + Action Plan = Confusion
Vision + Skills + Incentives + Resources + Action Plan = Anxiety
Vision + Skills + Incentives + Resources + Action Plan = Resistance
Vision + Skills + Incentives + Resources + Action Plan = Frustration
Vision + Skills + Incentives + Resources + Action Plan = False Starts
Adapted from Knoster, T., Villa R., & Thousand, J. (2000). A framework for thinking about systems change.

16. Automation . IoT . Robotics
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