This document discusses managing risk in museums. It defines risk management as the identification, assessment, and prioritization of risks to minimize threats to a museum's collection. An integrated approach is recommended that considers risks to collections, buildings, services, information, and people. The document provides examples of threats and gives guidance on implementing good practices like emergency planning, security, pest management, insurance, and collections documentation to control risks. Maintaining a culture of risk awareness across the organization is emphasized.

1. Managing Risk in your Museum
Nick Poole, CEO, Collections Trust
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2. What is Risk?
• “Risk – combination of threat and likelihood of it
occurring. Risk is the potential for a chosen action or
activity (including the choice of inaction) to lead to a loss.”
- Museums Accreditation Standard, Arts Council England 2013
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3. What is Risk Management?
• Threat
A hazard, or the cause of an unwanted event.
• Risk
Chance or likelihood of the threat or unwanted event happening
• Risk Management
Identification, assessment & prioritisation of risks to inform a planned
programme to minimise and control the probability and impact of
identified threats to the collection.
• Risk Assessment
Calculating an objective view of the magnitude of the risks to the
collection
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4. Integrated Risk Management
•
Each of the systems for identifying, assessing and mitigating
risk (whether to buildings, collections, services, information or
people) are interdependent
•
Integrated risk management involves taking a strategic
overview of the overall risk profile of the museum and managing
the dependencies between visitor services, facilities, fire safety,
security, environmental control, pest management, preventive
conservation and housekeeping
•
The aim is not to exclude risk, but to manage it
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5. Risk Management & Accreditation
1.9 Clear, workable emergency plan
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The museum must be able to respond effectively to emergency or disaster
situations. It must have an emergency plan, relating to all buildings that house
collections and services, which includes or refers to:
– Arrangements for the workforce, visitors and collections
– Risk assessments of threats
– Information about how emergency plans are authorised, maintained,
communicated, tested and made available to the workforce and emergency
services
– Evidence of how the museum works with the emergency services, and of any
other relevant emergency plans
– An effective procedure for reviewing the emergency plan
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6. Threats to Collections
•
Physical forces - earthquake, high winds, landslide
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Fire - electrical fault, lightning
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Water - flood, roof leaks, rising damp, plumbing faults
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Criminal activity - major theft, vandalism
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Pests - infestation of rodents or insects
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Light - exposure to light
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Incorrect temperature - higher than ideal
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Incorrect relative humidity - higher, or lower, than ideal
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Custodial neglect - poor handling and storage
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Pollutants – local (eg. cleaning materials) or environmental
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7. Controlling risk
ENVIRONMENTAL
MANAGEMENT
PEST
MANAGEMENT
SECURITY
COLLECTIONS CARE
PEOPLE
COLLECTIONS
BUILDINGS
INFORMATION
DOCUMENTATION
CONSERVATION
HOUSEKEEPING
ORGANISATIONAL
CULTURE
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8. A Culture of Risk Awareness
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Risk management is not a short-term project
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It depends on maintaining a culture of risk awareness
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Encouraging ownership of risk at all levels of the organisation
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Ongoing testing & improvement of risk mitigation systems
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Incorporating risk awareness into forward planning
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Why not create a free Risk Awareness Profile for your museum?
www.raptonline.org.uk
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9. Good Housekeeping
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Daily routines can become habitual
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Good housekeeping promotes a culture of risk management
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Encouraging housekeeping staff to be vigilant/aware
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Systematic checking of building fabric
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Take a look at the Royal Albert Memorial Museum’s
basic guidance on good housekeeping for collections
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Buy a copy of the National Trust’s Manual of Housekeeping
(RRP £25)
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10. Managing contractors
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Working with contractors can introduce new risk factors
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Controlling access to the building
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Ensuring that all work is carried out under contract
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Dealing with reputable/experienced contractors
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Obtaining necessary permits
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Take a look at the Collections Trust’s ‘
Practical Guide to Working with Contractors’, published with the
Arts Council England
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11. Museum security
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Assess security threats as part of the overall risk profile
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The ‘rational choice perspective’ – thinking like a criminal
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Identifying collections at risk
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Balancing security, access & preservation
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Visit our comprehensive resources on managing security in
museums - http://www.collectionslink.org.uk/discover/security
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Download the free Museum Security Toolkit
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Visit dedicated Secured by Design resources from the police
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12. Integrated Pest Management
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Identifying pests
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Assessing the problem through inspection & trapping
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Avoidance and prevention by denying ‘safe havens’
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Solving pest problems through treatment & environment
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Ongoing review of pest management procedures
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Order your copy of Integrated Pest Management: A Practical
Guide (RRP £24.99) today at www.collectionslink.org.uk/shop
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13. Insuring risks
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A culture of risk management will save you money
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Identify & address statutory cover (eg. employer’s liability)
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Consider public liability & exposure to risk
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Buildings, contents, shop stock & business interruption cover
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Consider residual risks after risk management
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Discuss bespoke cover with your broker
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Find out more about our Insurance for Museums event
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Download the free Collections Trust/SHARE Museums East
guide to ‘Insurance for Museums’ – handbook coming soon!
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14. Good collections management!
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Good documentation is at the heart of risk management
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Effective collections policies help mitigate risk
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A culture of risk management depends on skilled staff
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Join the SPECTRUM community & find out more about best
practice in collections management
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Join our LinkedIn Collections Management group (6,800
members!) to discuss collections practice
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Order your copy of Collections Management: A Practical Guide
(RRP £24.99) – www.collectionslink.org.uk/shop
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15. More great resources
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SHARE Museums East Collections Resources
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American Alliance of Museums Standard for Risk Management
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Risk Awareness Profiling Tool (RAPTonline)
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Museum Accreditation Standard (Arts Council England)
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Risk Management & Insurance for Museums (AIM Focus Paper)
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16. Come and find out more at
OpenCulture 2014!
www.collectionstrust.org.uk/openculture2014
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