Nerius Jasinavičius, CEO, TOC Sprendimai (Lithuania) @ TOCICO International Public Sector Effectiveness Conference 2013 Vilnius - You can't improve what you can't measure. - Features of measurements of non-for-profit organisations. - Types of measurements. - How to evaluate performance of an institution as a complex system? - How to evaluate performance of subdivisions? - Measurements of service delivery process. More information - http://pse.lt

1. Impact of measurements in
the process of improvement
Nerius Jasinavičius
TOC sprendimai
www.TOC.lt

2. www.TOC.lt

3. Houston,
we have a problem!
www.TOC.lt

4. The problem is…
OPTIMIZATION
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5. - an act, process, or methodology of
making something (as a
design, system, or decision) as fully
perfect, functional, or effective as
possible;
- specifically : the mathematical
procedures (as finding the maximum
of a function) involved in this
http://www.merriam-webster.com
www.TOC.lt

6. •
•
•
•
•
What is perfect system ?
What is effectiveness ?
What is maximum of a function ?
How to measure optimization ?
Is the perfect system possible ?
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7. • Improvement is our ultimate goal
• You can't manage what you can't
measure
• You can’t improve what you can’t
manage
• People behave as they are
measured
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8. Measurements trap:
Let’s measure
EVERYTHING !
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9. Result:
Loss of FOCUS
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10. Power of FOCUS
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11. Guarantee Fund
case story 2009-2010

12. Guarantee Fund
case story 2009-2010

13. Guarantee Fund
case story 2009-2010

14. We are not alone
The idea of impact of right measurements
has some supporters among ordinary
people
see www.billsletter.com

15. • Jobs created
– Public sector
– Private sector
• Added value created per workplace
• Competiveness of the country
– Export
– Direct foreign investments
www.TOC.lt

16. Conclusions
•
•
•
•
Improve not optimize
Measure to manage
Measure to focus improvement efforts
Adjust improvements accordingly
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17. Nerius Jasinavičius
Consultant for unique clients
7 years of management experience
in different areas: distribution,
finance, production, IT
9 years of experience in consulting
unique clients in process
improvement
Certified TOC practitioner
Certified management consultant
www.TOC.lt