CompTIA Breakaway 2011 press research briefing v final
1. Information Technology Market Trends Carolyn April Director of Industry Analysis capril@comptia.org Seth Robinson Directory of Technology Analysis srobinson@comptia.org Tim Herbert Vice President of Research therbert@comptia.org
10. Business Confidence Continues to Affect Many Decisions, both In and Outside the IT Industry Source: CompTIA Q3 IT Industry Business Confidence Index Base: 449 U.S. IT firms
11. Technology Transforming Business Processes Tactics companies use in moving towards a “paperless” office Source: CompTIA Printing and Document Management Trends study Base: 400 IT and business executives (aka end users)
12. New Models, New Trade-Offs Expected Benefits of Cloud Model Likelihood to Consider Cloud Model for Next Communications Investment 64%Ease of use / Reduced complexity 57%Lower upfront costs (OPEX vs. CAPEX) 53%Business continuity / Reliability 53%Speed / Ease of implementation 47%Features / capabilities Source: CompTIA Unified Communications Trends study Base: 600 IT and business executives (aka end users)
13. Technology No Longer “Owned” by the IT Dept. Drivers of cloud computing adoption within small and medium-size businesses Source: CompTIA SMB Tech Adoption Trends study Base: 600 IT and business executives (aka end users)
14. Evolving Models of Engagement and Interaction Ways companies use social media to connect with customers Source: CompTIA SMB Tech Adoption Trends study Base: 600 IT and business executives (aka end users)
16. The Technology Needs of SMBs Source: CompTIA SMB Tech Adoption Trends study Base: 600 IT and business executives (aka end users)
17. High Levels of Satisfaction with the Cloud, but Transition Challenges do Exist Somewhat Significant Very Significant Challenge 72% feel more positive about cloud computing today than they did one year ago Source: CompTIA Cloud Computing Trends study Base: 600 IT and business executives (aka end users)
18. Evolving Technologies Shift Communications Focus End user expectations for communications focus over next 2 years 80% of companies say tablets will play a major or minor role in their communications and collaboration strategy. Source: CompTIA Unified Communications Trends study Base: 600 IT and business executives (aka end users)
19. Transformational Technologies in the Education Space A net 78% of U.S. K-12 educators believe the proliferation of technology has had a net positive impact on overall education results, processes and performance. Source: CompTIA’s IT Opportunities in the Education Market study Base: 353 U.S. K-12 teachers, administrators and IT staff
20. Solution Provider Perceptions of Most Challenging Aspects of EMR/EHR Meaningful Use Criteria 53% Maintaining up-to-date list of active diagnoses 48% e-Prescribing 47% Maintaining active medication allergies list 44% Health information exchange 44% Information security risk analysis 41% Clinical decision support 36% CPOE Networking Mobility Analytics Security Interoperability Real-time Data Source: CompTIA Healthcare IT study Base: 250 IT firms in the HIT space
22. The Channel is Changing, but It’s Still Very Much a Vital Link in the Industry IT Solution Provider/ VAR Estimates suggests 75% of IT products and services sold to businesses in the U.S. are delivered via “the channel.” This equates to over $350 billion of U.S. IT product and service sales. Vendor Distributor Customer Approximately75,000U.S. IT solution providers / VARs businesses (employer firms). Note: channel size estimates vary depending on how firms are counted.
23. Channel Business Transformation #1: The Cloud Channel momentum behind cloud computing: 2011 vs. 2010 85%of channel companies identified as having heavy to moderate involvement in cloud Source: CompTIA’s State of IT Channel Programs study Base: 400 U.S. IT firms involved in channel programs
24. Business Transformation #2: Managed Services Importance of factors when transitioning to the managed print services model Very Important Important Source: CompTIA Managed Print Services study Base: 245 U.S. managed print services providers.
26. Getting There: Channel Specialization Strategies Ways VARs, etc. participate in vendor programs that focus on specialization. How VARs respond to specialization push… 48% Focused on technical specializations i.e. product combinations 39% Developed one primary specialization area 36% Developed as many specialization areas as possible 29% Focused on market-oriented specializations i.e. selling to SMB Source: CompTIA’s State of IT Channel Programs study Base: 400 U.S. IT firms involved in channel programs
27. Solution Provider Challenges in Tackling the Healthcare Vertical Overall, solution providers report a very positive experience doing business in the healthcare vertical, but do face some challenges. 48%Understanding regulations (e.g. HIPPA, HITECH) 42%Technical training (e.g. EMR/EHR) 37% Adjusting business practices (e.g. work during non-patient hours) 34% Training sales staff 34% Creating new targeted marketing materials 32% Deciding which EMR/EHR vendors to align with 29% Meeting criteria to join vendor partner programs 23% Securing financing to fund entry into healthcare market Source: CompTIA Healthcare IT study Base: 250 IT firms in the HIT space
28. Thank You | Questions? Carolyn April Director of Industry Analysis capril@comptia.org Seth Robinson Directory of Technology Analysis srobinson@comptia.org Tim Herbert Vice President of Research therbert@comptia.org
Notas del editor
From UC study: Degree of problem with end users operating freely of IT department23% Significant issue50% Minor issue
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