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Where ITs@!
Philip Anthony/Co-Operative Systems
“Death, Taxes & Internet Outages”
Aim - A
realistic, existenti
alist non-
paranoid
relationship with
technology
No 3g
Internet
Case Study : Airport Meltdown
Cant Phone
or SMS
No Public
WiFi
The fix? – blag
into a lounge
set up yet
another
hotmail
account, sigh
…
The outcome ?
„Well How Did I Get Here?..
Phase II – Bringing it all back home
Internet
Digital TV
TIVO (BT Vision)
Home Cinema + Apps
Wireless Keyboard & Mouse
Internet Radio
DAS
Phase II – Bringing it all back home
= Personal Data Center
you cant just come round & watch TV
• Full Outlook & Live.com + Adobe & MsOffice
• Trains & Buses & Boris Bikes & TFL
• SatNav, Maps, Local Scout, Weather
• BBC & Times
• Bing, Google, YouTube, Wikipedia
• Facebook, Linked in
• Amazon, e-bay, Tesco, British Airways,
• Games – Angry birds
• + And there is a Phone & Txt
Lovin the „apps‟…
Phase III - Real Smart
How many serious smart users in the house?
Phase III – Acts of Faith..
Any others ‘early adopters’ done this yet?
Man in Control of his Universe
User centric computing
What can possibly go wrong?
Who is responsible?
Who is accountable?
Issues & Causes of Outages
What happens:
• Device Failure
• App Failure
• Internet Outage
Causes:
ICT industry- rush to market
Lack of planning
User error – unplugging, not charging, not understanding
Lack of responsibility and accountability
Usage beyond design parameters
X - Multiple Points for Failure
X
X
X
X
X
X
X
X
X
X
X

Plan Ahead – For
users..
eg- For travel
Educate on
Limitations
eg ADSL SLAs
@ home
Educate on
Complexity
Double Up
• Internet
• Devices
• Apps
• Infrastructure
• DB replication
• Mail archiving
Avoiding Outages – IT People
“I cant get email…”
DR planning = Risk & Cost
Avoiding Outages II – Personal Planning
- Communication
• Bjorn Communicator
• Mail me
• phil@coopsys.net & pda66@live.com
• Txt me
• Call me
• Office (all)
• Mobile (key contacts)
• Home (F&F&Core)
Avoiding Outages III – Personal Planning
- Information Access
• Ben Informed:
• Database/Office Info
• Office PC, Laptop, Telly, Phone
• Internet/Apps
• Phone, Office PC, Telly, Laptop
Think ahead on where you will be….
„Down n out „– Being Realistic
• 99% up time = offline 3.5 days per year
• 99.9 = offline almost 9 hours per year
• 99.99 = approx 1 hour per year
• Most organisations, services will have an outage each year
• Many outage recoveries can not be rehearsed
• Home & Smart phones are more vulnerable than office services
• Have a plan B & C
The Opportunity…
Death, Taxes, Internet Outages
Thank You
Philip Anthony/Co-Operative Systems
Mail me  - phil@coopsys.net

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Death, Taxes & Internet Outages

  • 2. “Death, Taxes & Internet Outages” Aim - A realistic, existenti alist non- paranoid relationship with technology
  • 3. No 3g Internet Case Study : Airport Meltdown Cant Phone or SMS No Public WiFi The fix? – blag into a lounge set up yet another hotmail account, sigh … The outcome ?
  • 4. „Well How Did I Get Here?..
  • 5. Phase II – Bringing it all back home Internet Digital TV TIVO (BT Vision) Home Cinema + Apps Wireless Keyboard & Mouse Internet Radio DAS
  • 6. Phase II – Bringing it all back home = Personal Data Center you cant just come round & watch TV
  • 7. • Full Outlook & Live.com + Adobe & MsOffice • Trains & Buses & Boris Bikes & TFL • SatNav, Maps, Local Scout, Weather • BBC & Times • Bing, Google, YouTube, Wikipedia • Facebook, Linked in • Amazon, e-bay, Tesco, British Airways, • Games – Angry birds • + And there is a Phone & Txt Lovin the „apps‟… Phase III - Real Smart How many serious smart users in the house?
  • 8. Phase III – Acts of Faith.. Any others ‘early adopters’ done this yet?
  • 9. Man in Control of his Universe User centric computing
  • 10. What can possibly go wrong? Who is responsible? Who is accountable?
  • 11. Issues & Causes of Outages What happens: • Device Failure • App Failure • Internet Outage Causes: ICT industry- rush to market Lack of planning User error – unplugging, not charging, not understanding Lack of responsibility and accountability Usage beyond design parameters
  • 12. X - Multiple Points for Failure X X X X X X X X X X X 
  • 13. Plan Ahead – For users.. eg- For travel Educate on Limitations eg ADSL SLAs @ home Educate on Complexity Double Up • Internet • Devices • Apps • Infrastructure • DB replication • Mail archiving Avoiding Outages – IT People “I cant get email…” DR planning = Risk & Cost
  • 14. Avoiding Outages II – Personal Planning - Communication • Bjorn Communicator • Mail me • phil@coopsys.net & pda66@live.com • Txt me • Call me • Office (all) • Mobile (key contacts) • Home (F&F&Core)
  • 15. Avoiding Outages III – Personal Planning - Information Access • Ben Informed: • Database/Office Info • Office PC, Laptop, Telly, Phone • Internet/Apps • Phone, Office PC, Telly, Laptop Think ahead on where you will be….
  • 16. „Down n out „– Being Realistic • 99% up time = offline 3.5 days per year • 99.9 = offline almost 9 hours per year • 99.99 = approx 1 hour per year • Most organisations, services will have an outage each year • Many outage recoveries can not be rehearsed • Home & Smart phones are more vulnerable than office services • Have a plan B & C
  • 19. Thank You Philip Anthony/Co-Operative Systems Mail me  - phil@coopsys.net

Notas del editor

  1. Want to show how as individuals we need to manage our way round IT in a less than perfect world ANDHow IT is increasingly revolving around us as individuals instead of the organisation
  2. Then eureka a game changing moment
  3. Note the 5 remotes
  4. One day clever devices that sort them selves out on a universal connection and we just talk to them - ? Yes or no?
  5. The Silent Office - who has that ?
  6. Do this and get at least 10% more out of your life or your money back