2. Acknowledge
• Acknowledge the patient using his or her
name. While doing this, be sure to make
direct eye contact with him or her. Follow this
up with asking: “Is there anything I can do for
you?”
Is there anything I can do for you?
3. Introduce
• Introduce who you are, what you can do for
the patient, what your credentials are, and
what kind of relevant experience you have.
This is who I am and here is what I do
4. Duration
• Give accurate time expectations for patient
events. These may include the following:
– Tests
– Physician Arrival
– Tray Delivery
The results of your Glucose Tolerance test…
5. Explanation
• Explain the steps you are going to go
through, and answer patient quesitons as they
come up.
• Leave a phone number where you can be
reached.
I can be reached at…
6. Thank
• Thank the patient for choosing your
facility, and for being open and
communicative with you.
• Thank the patient’s family for any help they
gave you, as well as being there to support the
patient.
Thank you, Thank you very much
