This document summarizes Parsons Brinckerhoff's journey to becoming a more knowledge-focused organization. It outlines PB's initial research and consultation efforts starting in 2006 to establish a knowledge management unit and strategy by 2008. The strategy focused on developing people, capturing expertise, developing capabilities, and delivering projects through knowledge leadership, organizational learning, innovation fostering, and knowledge services like connecting people, mentoring, and information management. The presentation provides an overview of PB's knowledge management approach and values.

1. Explaining KM to engineers
PB’s journey to knowledge management maturity.
Information Online 2009
Cory Banks

2. Introduction

3. Observation
0
5
10
15
20
25
Education Government Consultants Commercial
Speakers by Sector

4. Map

5. Parsons Brinckerhoff
Engineering
Environment
Transport
Water
Power
Planning
Community
Development
Tunnelling
Hazardous Materials
Project Management
Strategic Consulting

6. Plan of attack
Discovery
Be known
Structure
Strategy
Value

7. Discovery

8. PB Values
1. We behave ethically, acting with integrity and
respect
2. We work with our clients to contribute to their
success
3. We care for our colleagues, encouraging their
development, engagement and achievement
4. We share our knowledge with our colleagues
to deliver professional excellence
5. We act in a socially responsible manner, committed
to high standards of safe performance

9. In the beginning…
Research
Initiative
(2006)
External
Consultant
(2007)
KM Unit
(2008)

10. Inheritance
Knowledge
Base
CoP
Process
Maps
Develop our
people
Capture our
know how
Develop our
capabilities
Deliver our
projects

11. Key Players
Managing
Director
Capability
Director
Capability
GM
BLT
CLT
Community
Leaders
People
Director
Sustainability
Director
Global KM

12. Relatives

13. Be Known

14. Structure

15. Structure

16. Structure

17. Strategy
Knowledge Leadership
• KM Awareness
• Leader Performance Measures
• Part of Leadership Development
(RYLP)
Organisational Learning
• Lessons Learned
Fostering Innovation
• Creative Problem Solving
Knowledge Services
• Connecting People with People
• Mentoring
• Knowledge Networks
• People Finder
• Connecting People with
Information
• Library
• Intranet
• Document Management
• Records Management

19. Programs

20. Challenges

21. Questions

22. Thankyou
Cory Banks
Knowledge Manager
cbanks@pb.com.au
Presentation: http://www.slideshare.net/corza
Profile: http://www.linkedin.com/in/corza
Blog: http://corzandeffect.blogspot.com
Twitter: http://www.twitter.com/corza