20. The Technology Trap Technology Dictates Start Review ways of working Potential Realised Adapted from: David Wilcox and Terry Grunwald Technology New Old Processes New Old
24. The Mission To provide a drug rehabilitation counselling service to clients in East London Clients’ standpoint Funders’ & Stakeholders’ standpoint Internal processes standpoint Reflection & improvement standpoint Efficient use of resources Appointment booking Review information updating Improving case recording system No more missed appointments Maintaining info resources Up-to-date info Running 1-1 counselling sessions
25. The Mission To provide a drug rehabilitation counselling service to clients in East London Internal processes standpoint Reflection & improvement standpoint Appointment booking Review information updating Improving case recording system Maintaining info resources Running 1-1 counselling sessions Clients’ standpoint Funders’ & Stakeholders’ standpoint Efficient use of resources No more missed appointments Up-to-date info
26. Efficient use of resources No more missed appointments Improving case recording system Appointment Booking System Clients’ standpoint Funders’ & Stakeholders’ standpoint Internal processes Reflection/improvement System for keeping and accessing records Every client contact recorded accurately Better informed counsellors Improving case recording system System for booking appointments No double bookings Appointments fixed in real time, better use of staff Appointment Booking System System for Reporting Counsellor contact time up from 45% to 80% Lower unit cost Efficient use of resources Send brief appointment reminder to clients 35% increase in appointment take-up Better client progress No more missed Appointments Initiative Outputs Outcomes Goals