Technical writing sample

1. Published KB article about Google Chrome
http://support.blackboardcollaborate.com/ics/support/default.asp?deptID=8336
Elluminate Live & Blackboard Collaborate 11 - I am using Google Chrome and when I click on
the link to launch the session, nothing happens.
Answer:
There is a known issue with Google chrome automatically launching java web start (JNLP) files
that are necessary to open an Elluminate Live or Blackboard Collaborate session.
There are two methods to work around this problem.
1) After entering your name to sign into your session (also see screen shots)
When prompted to keep or discard the file --> "meeting.jnlp" choose keep
Next to meeting.jnlp, choose the drop down menu on the right (right arrow menu)
and select "always open files of this type"
The session should then open and all subsequent sessions should now open
automatically. If the session does not open, close the browser and re-enter the
session link, the session should then open automatically.
Screen shots for above steps:

2. 2) Use an alternate web browser, Firefox or Internet Explorer
Thank you,
Blackboard Collaborate Technical Support Team