2. Introduction
The exchange of information, ideas and knowledge
between sender and receiver through an accepted code of
symbols.
Two way process
The term ‘communication’, derived from a Latin term
‘communicare’.
Sender-Encoding-Mediums-Decoding-Receiver-Feedback
4. Noise in Communication
Physical Noise (channel)
Psychological Noise
Reasons:
Faulty background, surrounding noise, high volume,
illegible handwriting
Ambiguous sentence structure, faulty grammar,
misspelling, incorrect pronunciation or punctuation
5. General & Technical Communication
General:
Contains a general message
Informal in style and
approach
No set pattern
Mostly oral
Not always for a specific
audience
No use of technical terms or
graphics
Technical:
Contains a technical
message
Mostly formal in style and
approach
Follows a set pattern
Both oral and written
Always for a specific
audience
Frequently involves jargons,
graphics etc.
6. Meaning in Communication
Language employs a combination of words to
communicate ideas in a meaningful way.
By changing the word order in a sentence, you can
change it’s meaning, and make it meaningless.
E.g.: I eat rice only.
I only eat rice.
7. Characteristics of Language
1-Artificial:
It’s a man made system.
Man modifies meanings of words as per the need.
E.g. ‘nice’-means good
It’s Latin root ‘nescire’ means to be ignorant
And in 13th century it meant stupid, foolish
8. Characteristics of Language
2-Resticted:
When we think and translate our thoughts into
language, some meaning is lost in process.
E.g.-my school
9. Characteristics of Language
3-Abstract:
It represents a generalized idea.
E.g.-dress, table
4-Arbitrary:
No direct relationship between word and the object it
represents.
E.g.-table can be called anythinng
10. Characteristics of Language
5-Creative:
Generates many words in many meanings.
E.g.-mouse, virus, edutainment
6-Repititive:
It improves or reduces effectiveness of
communication.
E.g.-A couple of girls are riding their bicycles.
All of you meet together to see me in the afternoon at
3 p.m.
11. Characteristics of Language
7-Recursive:
No limit of any potential length of a sentence.
Generates any number of additional parts in a sentence.
He borrowed a pen from me…which was not
mine….and was given to me by someone
12. Levels of Communication
Extra personal
Intra personal
Inter personal
Organizational (-internal operational-external
operational-personal)
Mass (large reach-impersonal-presence of a gatekeeper)
13. LEVELS OF
COMMUNICATION
EXTRAPERSONAL INTRAPERSONAL INTERPERSONAL ORGANIZATIONAL
INTERNAL-EXTERNAL-
OPERATIONAL
OPERATIONAL
PERSONAL
MASS
LARGE REACH
IMPERSONALITY
PRESENCE OF
GEETKEEPER
14. EXTRAPERSONAL
COMMUNICATION COMMUNICATION
BETWEEN HUMAN
BEINGS
AND NNON HUMAN
ENTITIES
IT REQUIRES MORE
PERFECTNESS
UNDER STANDING AND
COORDINATION
BETWEEN SENDER AND
RECEIVER
15. INTRAPERSONAL
COMMUNICATION
TAKE PLACE
INDIVIDUALLY
WITHOUT SUCH
INTERNAL DIALOGUE
THIS COMMUNICATION
DOES NOT TAKE PLACE
SELF MOTIVATION AND
SELF DETERMINATION
16. INTERPERSONAL
COMMUNICATION
REFERS FOR SHARING
INFORMATION
AMONG PEOPLE
ADVANTAGEOUS DUE
TO IMMEDIATE FEED
BACK
IT CAN BE FORMAL OR
INFORMAL
17. ORGANIZATIONAL
COMMUNICATION
TAKE PLACE AT DIFFERENT
HIERARCHICAL LEVELS
INTERNAL-OPERATIONAL:ALL
COMMUNICATION THET
OCURES IN CONDUCTING WORK
WITHIN AN ORGANIZATION
EXTERNAL-OPERATIONAL:THE
WORK RELATED
COMMUNICATION THAT AN
ORGANIZATION DOES WITH
PEOPLE OUTSIDE
PERSONAL:ALL
COMMUNICATION IN AN
ORGANIZATION THAT OCURES
WITHOUT PURPOSE AS FAR AS
BUSINESS CONCERNED
18. MASS COMMUNICATION
MEDIATOR IS REQUIRED
TO TRANSMIT
E.X:JOURNALS,BOOKS,
IT IS MORE PERSUASIVE
IN THE NATURE THAN
ANY OTHER FORM OF
COMMMUNICATION
AND REQUIRED OUT
MOST CARE ON PART OF
SENDER IN ENCODING
THE MESSAGE
23. LATERAL COMMUNICATION DETWEEN PEER OR
HIERARCHICALLY
EQUIVALENT EMPLOYEES
IT SAVE TIME,FACILIATE
COORDINATION AND
BRIDGE THE
COMMUNICATION GAP
AMONG VARIOUS
DEPERTMENTS
EITHER ADVANTAGES OR
DISADVANTAGES
ENABLES THE SHARING OF
INFORMATION WITH A VIEW
TO APPRISE THE PEER GROUP
OF ACTIVITIES OF A
DEPERTMENT
VITAL FOR THE GROWTH OF
ORGANIZATOIN
24. DIAGONAL COMMUNICATION
FLOWS N ALL
DIRECTIONS AND
CUTS ACROSS
FUNCTIONS AND
LEVELS IN AN
ORGANIZATION
IT IS QUICK AND
EFFICIENT
IT IS ENCOURAGED BY
SOCIAL NETWORKING
27. Technical Communication
Oral Forms
Face-to-face communication
Telephone Talk
Meetings
Seminars
Conferences
Dictation
Instructions
Presentations
Group discussions
Interviews (employment/press)
Video conferences
Voice conferences
Written Forms
Memos
Letters
E-mails
Faxes
Notices
Circulars
Newsletters
Reports
Proposals
Research papers
Bulletins
Brochures
Manuals
In-house journals
28. Conclusion
Your communication skills can make a difference
between being hired and fired.
Will will find a way….
Practice makes a man perfect…
*****
