Más contenido relacionado La actualidad más candente (19) Similar a Lean Inventive Systems Thinking Work Book (20) Más de Crafitti Consulting (6) Lean Inventive Systems Thinking Work Book1. Crafitti Consulting
Crafting Innovation Together
Crafitti Innovation Ignition Workshop Series
Sep 26-27, 2008, Bangalore, India
Lean Inventive Systems Thinking
Practitioner’s Work Book
crafting innovation together
Delegate Name:
Organization:
Email-Id:
© Crafitti Consulting Private Ltd.
2. Inventive Thinking
?
Defining the Problem
(EC3 Framework)
crafting innovation together
Expand,
Collect, Connect
Converge
© Crafitti Consulting Private Ltd. 2
3. Expand
Nine Windows (or the
System Operator Tool)
helps you sketch or
SUPER- place your problem in
SYSTEM a broader space time
context. Solutions to
problems are often
found in the areas
adjoining the system
in question.
SYSTEM
crafting innovation together
SUB-SYSTEM
PAST PRESENT FUTURE
© Crafitti Consulting Private Ltd. 3
4. User Needs
The Six Senses Time Purchase Delivery Use Supplements Maintenance Disposal
At high Outside
Space Home Work Fun On-the move
altitudes India
Produ
Quality Usability Aesthetics Reliability Efficiency Adaptability
ctivity
Sight
Sound
Smell
Taste
Touch
crafting innovation together
Linguistic
Musical
Logical
Spatial
Kinesthetic
Inter-personal Needs are perceptional in nature, governed by the five senses (and the sixth sense – intelligence).
Intra-personal The needs map gives a quick overview of the how the six senses are gratified by the product at the
product-user interfaces – space, time and quality
© Crafitti Consulting Private Ltd. 4
5. System Dependency Matrix
Element 1 Element 2 Element 3 Element 4
Element 1 ×
Element 2
crafting innovation together
Element 3 ×
Element 4 ×
© Crafitti Consulting Private Ltd. 5
6. The System
Function Map
Sore Point
crafting innovation together
© Crafitti Consulting Private Ltd. 6
7. Contradictions
Improving factors
Worsening factors
crafting innovation together
Weight of moving object Stress or pressure Power Object-generated harmful factors
Weight of stationary object Shape Loss of Energy Ease of manufacture
Length of moving object Stability of the object's composition Loss of substance Ease of operation
Length of stationary object Strength Loss of Information Ease of repair
Area of moving object Duration of action of moving object Loss of Time Adaptability or versatility
Area of stationary object Duration of action by stationary object Quantity of substance/the matter Device complexity
Volume of moving object Temperature Reliability Difficulty of detecting and measuring
Volume of stationary object Illumination intensity Measurement accuracy Extent of automation
Speed Use of energy by moving object Manufacturing precision Productivity
Force (Intensity) Use of energy by stationary object Object-affected harmful factors
© Crafitti Consulting Private Ltd. 7
8. Laws of Evolution
Increasing Ideality
4
Shortening of Energy Flow Path Increasing Dynamism
3
2
1
Decreasing human element Increasing Multiplication
0
crafting innovation together
Non-uniform evolution of sub-
Transition from Macro to Micro
systems
Transition to Higher Level System Increasing Synchronization
© Crafitti Consulting Private Ltd. 8
9. Ideal Final Result
Ideality Quotient = Benefits
(Cost + Harmful Effects)
What would be the
ideal final result?
Point of End of
Feasibility
crafting innovation together
Now
© Crafitti Consulting Private Ltd. 9
11. Connect
TP 1 TP 2 TP 3 TP 4 TP 5 BP 1 BP 2 BP 3 BP 4 BP 5
TP 1 1
TP 2 1
TP 3 1
TP 4 1
TP 5 1
BP 1 1
crafting innovation together
BP 2 1
BP 3 1
BP 4 1
BP 5 1
© Crafitti Consulting Private Ltd. 11
12. Converge
Problems Contradictions
1. 1.
2. 2.
Technical
3. 3.
crafting innovation together
1. 1.
2. 2.
Business
3. 3.
© Crafitti Consulting Private Ltd. 12
13. !
Inventive Thinking
Searching for novel
solutions
crafting innovation together
© Crafitti Consulting Private Ltd. 13
14. Inventive Principles - TRIZ
1. Segmentation 20. Skipping
2. Taking Out 21. Blessing in disguise
3. Local Quality 22. Feedback
23. Intermediary
4. Asymmetry 24. Self-service
5. Merging 25. Copying
6. Universality 26. Cheap short-living
7. Nested Doll objects
8. Anti-weight 27. Mechanics
substitution
9. Preliminary anti- 28. Pneumatics and
action hydraulics
10. Beforehand 29. Flexible shells and
Cushioning thin films
11. Equipotentiality 30. Porous materials
12. The other way 31. Colour changes
crafting innovation together
round 32. Homogeneity
13. Spheroidality 33. Discarding and
recovering
14. Dynamics 34. Parameter changes
15. Partial or 35. Phase transitions
Excessive Actions 36. Thermal Expansion
16. Another 37. Strong Oxidants
dimension 38. Inert atmosphere
17. Mechanical 39. Composite Materials
Vibration
18. Periodic Action
19. Continuity of
useful action
© Crafitti Consulting Private Ltd. 14
15. Ideal Final Result
Ideality Quotient = Benefits
(Cost + Harmful Effects)
The ideal final
result?
Ideas beyond the
point of feasibility
crafting innovation together
Now
© Crafitti Consulting Private Ltd. 15
16. Vedic Inventive Principles
1. Observation
– Pure observation
– Flag
2. Comparison
– Suitability
– Proportion
3. Addition
– One more than before
– Sum of properties
– Sum of qualities
– Qualities of the sum
– Encapsulation
4. Subtraction
– One less than before
crafting innovation together
5. Variation
– What’s less?
– What’s more?
– Cause Movement
6. Rotation
– Reverse or exchange
– Multiple angles
– Destroy and rebuild
7. Division
– Complete and incomplete
– Part and Whole
– Individual and collective
© Crafitti Consulting Private Ltd. 16
17. Laws of Evolution
Increasing Ideality
4
Shortening of Energy Flow Path Increasing Dynamism
3
2
1
Decreasing human element Increasing Multiplication
0
crafting innovation together
Non-uniform evolution of sub-
Transition from Macro to Micro
systems
Transition to Higher Level System Increasing Synchronization
© Crafitti Consulting Private Ltd. 17
18. The System
Function Map
1. Trimming
– Eliminate harmful interaction
– Eliminate incomplete
interaction
– Eliminate a field
– Eliminate a substance
2. Add
– New substance
– New Field
crafting innovation together
3. Modify
– Substance
– Field
– Incomplete interaction
Sore Point
© Crafitti Consulting Private Ltd. 18
20. Systems Thinking
Putting it all together
crafting innovation together
© Crafitti Consulting Private Ltd. 20
21. Connect
I1 I2 I3 I4 I5 I6 I7 I8 I9 I10
I1 1
I2 1
I3 1
I4 1
I5 1
I6 1
crafting innovation together
I7 1
I8 1
I9 1
I10 1
I: Idea
© Crafitti Consulting Private Ltd. 21
22. Converge - Impact
S1 S2 S3 S4 S5 S6
TP 1
TP 2
TP 3
BP 1
crafting innovation together
BP 2
BP 3
Clusters of ideas form solutions (S) for
Technical Problems (TP) and Business Problems (BP)
© Crafitti Consulting Private Ltd. 22
23. Converge
Criteria
Identify criteria against which solutions
Problems Solutions can be evaluated and prioritized
objectively
1. 1.
2. 2.
Technical
3. 3.
crafting innovation together
1. 1.
2. 2.
Business
3. 3.
© Crafitti Consulting Private Ltd. 23
24. Converge - Relative Prioritization
The Analytic Hierarchy Process is suitable to be used in multi-criteria decision making scenarios where relative
prioritization based on expert judgment is required (due to lack of suitable or relevant absolute measures)
Holistic Goal Criteria1 Criteria2 Criteria 3
Criteria Solutions Solutions Solutions
Rank
Order
crafting innovation together
Solution Priority
© Crafitti Consulting Private Ltd. 24
25. LeanThinking
Into Production
crafting innovation together
© Crafitti Consulting Private Ltd. 25
26. The Value Stream Map
What is the “value” that is being delivered to the customer?
What are the activities that are being done to generate this value?
crafting innovation together
What is the overall “rate of demand”? For each activity
note down the
What is the average service rate?
Cycle Time:
How many resources are consumed? Value-added Time:
What is the error rate?
© Crafitti Consulting Private Ltd. 26
27. Making it Flow
Identify in the VSM:
1. Wait times/ delays
2. Idle Time
3. Changeover time
4. Overload
5. Variable workload/
work rate
6. Excess travel
7. Excess transport
8. Rework
9. Variation from
crafting innovation together
expectation (better
or worse)
10. Over-processing
(unnecessary work)
11. Resource crunch
12. Clutter
13. Communication
delay •Make changes to the VSM to eliminate the identified problems
14. Cacophony •Create small change experiments to validate
© Crafitti Consulting Private Ltd. 27
28. Enabling Pull Mode
Identify in the VSM:
1. The Takt time (rate
of demand)
2. The service rate
(rate of supply)
3. Minimum batch size
Make changes to the
VSM:
1. Synchronize with
crafting innovation together
Takt time
2. Work with smallest
possible batch size
3. Mechanisms for
demand changes to
quickly register
across the system
© Crafitti Consulting Private Ltd. 28
29. Building quality in
• What are the overall quality goals?
• How do they map to specific goals for sub-activities?
crafting innovation together
• How to ensure that these goals are met without spending extra time on
review?
Incorporate identified measures into the activities
© Crafitti Consulting Private Ltd. 29
30. How much did we improve?
Value
Flow
Stream
•Service Rate
•Cycle Time Initial
Pull
•Resources used Process
•Error rate
crafting innovation together
•Service Rate Built-in
•Cycle Time
•Resources used
quality
•Error rate
Improved
Process
© Crafitti Consulting Private Ltd. 30
31. Takeaways for product innovation
life cycle
Inventive Thinking
Systems Thinking
crafting innovation together
Lean Thinking
© Crafitti Consulting Private Ltd. 31
32. Crafitti Innovation Ignition Workshop Series
Sep 26-27, 2008, Bangalore, India
Lean Inventive Systems Thinking
Crafitti Consulting
Crafting innovation together . . .
www.crafitti.com
crafting innovation together
Navneet Bhushan (navneet.bhushan@crafitti.com)
Karthikeyan Iyer (karthikeyan.iyer@crafitti.com)
© Crafitti Consulting Private Ltd. 32