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5 Keys to Success on Twitter
Craig DesBrisay, Co-Founder @Topicurious
Why do you use Twitter?
Make sure you have well-defined objectives...
• Brand awareness (personal and/or corporate)
• Customer loyalty
• Generate sales leads
• Competitor research
• Influencer marketing
• Build referral relationships
• Follow industry trends and events
• Learn
• Just killin’ time… (which is fine too, by the way!)
Let’s assume:
1. You want more followers.
2. You want people to RT
you.
3. You have limited time.
4. You aren’t a celebrity
(yet).
5 Keys to
Success on
Twitter:
1. Listen before you speak.
2. Be compelling.
3. Follow lots of (relevant)
people.
4. Tweet a lot.
5. Engage, Engage, Engage.
Key #1:
Listen before you speak.
Just like your Mom taught
you.
Would you walk into a
networking event or a party
and immediately start talking?
No, you’d listen first.
So many benefits of social listening…
• Learn about topics and trends happening in your industry.
• Learn what your target market is interested in.
• Find interesting conversations to join.
• Spy on your competitors.
• Figure out how to be helpful.
• Become (even more of) an authority in your industry.
• Listen and reply to mentions of you or your brand (obviously
)
How to be a good social listener
• Put absolutely everyone you follow on 1 or more Twitter
Lists.
• Have 2-3 shortlists of people whose tweets you “must see”.
• Use @Topicurious to find all the relevant hashtag streams
you should be listening to occasionally. #shamelessplug
• Listen to and participate in weekly Twitter chats that are
relevant to your industry.
Key #2:
Be compelling.
Be a “sticky” brand.
(read “Sticky Branding” by Jeremy
Miller)
Tweet cool s**t.
Be clever.
Be positive.
Source: HubSpot / Dan Zarrella
People with more followers
Are less
negative
Include images in your
tweets.
Source: HubSpot / Dan Zarrella
Include 1-2 hashtags in
tweets.
Source: HubSpot / Dan Zarrella
Be conversational,
not corporate.
What is your Social IQ?
(Irresistibility Quotient)
Measure your Social “IQ” (Irresistibility Quotient)
• How many tweets did it take you to get to _______ followers?
• How irresistible are you (on Twitter)?
Your Social “IQ” = # of followers / # of tweets sent
Example: @craigthusiast
My “Social IQ” = 3,900 followers / 6,710 tweets =
0.58 followers per tweet
Example: @topicurious
My “Social IQ” = 2,713 followers / 1,721 tweets =
1.58 followers per tweet
Challenge:
What is your
Social “IQ”?
What is a good “Irresistibility Quotient”?
It’s all relative.
• There is no “right answer”. Strive to improve your own.
• What is your “IQ” goal? (mine is 100%, 1 follower per
tweet)
• Measure and track it over time.
• Is it going up?
How can you become more
compelling?
Tweet cool stuff.
• Find great sources of content to share. (blogs, websites,
etc.)
• Find and follow interesting people.
• Add people to Twitter Lists (to categorize them).
• Use tools. (Buffer, Feedly, Nuzzle, BuzzSumo, etc.)
• Find quality hashtag streams full of great content. (hint: use
@Topicurious)
Key #3:
Follow more people.
How to find and follow lots of (relevant) people:
• Find interesting people and look at who they ENGAGE with.
• Subscribe to relevant Twitter Lists.
• Attend Twitter Chats of interest. (find birds of a feather there)
• Find good hashtag streams full of interesting people. (hint:
use @Topicurious)
• There are tools out there to help follow more people, but I
prefer to do it organically and manually.
Key #4:
Tweet more.
The more you
tweet, the more
followers you’ll
gain.
The shape of these two
charts match exactly over
time.
“Craig, how often should I tweet?
More than you do today.
• Start with at least 1 per day (to form a habit).
• 4-6 per day is fairly active.
• Can you get to 10-12 per day?
How can you make it easier
to tweet more?
How to tweet more (without investing more time).
• Don’t worry about your tweets being perfect; just do it.
• Start by replying to more people. Get into more
conversations.
• Don’t be afraid to send more tweets out, but not all at once!
• Use @buffer to spread them out throughout the day.
Here’s the bad news…
Only 5% of your followers
are even SEEING your
tweets.
New Metric:
Your Social “SQ”
(Stickiness Quotient)
How “sticky” is your (personal or business)
brand?
Your Social “SQ” (Stickiness Quotient)
= # of Impressions (per tweet) / # of Followers
• On average, what % of your followers are seeing your tweets?
• How many of your followers consider you a “Must-See”?
Twitter Analytics (free)
3% of followers
2%
4%
5%
11%
24%
My “SQ” = 21,500 impressions ÷ 187 tweets ÷ 3,900
followers = 3%
My “SQ” = 2,880 impressions ÷ 19 tweets ÷ 2,713
followers = 6%
Challenge:
What is your Social “SQ”?
So, how do you get more
people to see your tweets?
Key #5:
Engage, Engage, Engage.
Start by clicking the Like button more
often.
Reply to people, get into conversations.
Retweet tweets you find interesting.
How to be more Engaging…
• Put people on Lists. (never look at your Home timeline)
• Focus on a shortlist of 20-30 existing relationships to
nurture.
• Focus on a shortlist of 10 new people you want to “connect”
with.
• Reply to more people, get into conversations.
1
Listen.
2
Be
compelling.
3 4
Follow a
lot.
5
Tweet a lot. ENGAGE.
Takeaways:
1. What are your specific objectives on Twitter?
2. What are you going to do differently?
3. How will you implement your new strategies?
Get in touch:
@craigthusiast
craig.desbrisay@gmail.com

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5 Keys to Success on Twitter

  • 1. 5 Keys to Success on Twitter Craig DesBrisay, Co-Founder @Topicurious
  • 2. Why do you use Twitter?
  • 3. Make sure you have well-defined objectives... • Brand awareness (personal and/or corporate) • Customer loyalty • Generate sales leads • Competitor research • Influencer marketing • Build referral relationships • Follow industry trends and events • Learn • Just killin’ time… (which is fine too, by the way!)
  • 4. Let’s assume: 1. You want more followers. 2. You want people to RT you. 3. You have limited time. 4. You aren’t a celebrity (yet).
  • 5. 5 Keys to Success on Twitter: 1. Listen before you speak. 2. Be compelling. 3. Follow lots of (relevant) people. 4. Tweet a lot. 5. Engage, Engage, Engage.
  • 7. Just like your Mom taught you.
  • 8. Would you walk into a networking event or a party and immediately start talking? No, you’d listen first.
  • 9. So many benefits of social listening… • Learn about topics and trends happening in your industry. • Learn what your target market is interested in. • Find interesting conversations to join. • Spy on your competitors. • Figure out how to be helpful. • Become (even more of) an authority in your industry. • Listen and reply to mentions of you or your brand (obviously )
  • 10. How to be a good social listener • Put absolutely everyone you follow on 1 or more Twitter Lists. • Have 2-3 shortlists of people whose tweets you “must see”. • Use @Topicurious to find all the relevant hashtag streams you should be listening to occasionally. #shamelessplug • Listen to and participate in weekly Twitter chats that are relevant to your industry.
  • 12. Be a “sticky” brand. (read “Sticky Branding” by Jeremy Miller)
  • 15. Be positive. Source: HubSpot / Dan Zarrella People with more followers Are less negative
  • 16. Include images in your tweets. Source: HubSpot / Dan Zarrella
  • 17. Include 1-2 hashtags in tweets. Source: HubSpot / Dan Zarrella
  • 19. What is your Social IQ? (Irresistibility Quotient)
  • 20. Measure your Social “IQ” (Irresistibility Quotient) • How many tweets did it take you to get to _______ followers? • How irresistible are you (on Twitter)? Your Social “IQ” = # of followers / # of tweets sent
  • 21. Example: @craigthusiast My “Social IQ” = 3,900 followers / 6,710 tweets = 0.58 followers per tweet
  • 22. Example: @topicurious My “Social IQ” = 2,713 followers / 1,721 tweets = 1.58 followers per tweet
  • 24. What is a good “Irresistibility Quotient”? It’s all relative. • There is no “right answer”. Strive to improve your own. • What is your “IQ” goal? (mine is 100%, 1 follower per tweet) • Measure and track it over time. • Is it going up?
  • 25. How can you become more compelling?
  • 26. Tweet cool stuff. • Find great sources of content to share. (blogs, websites, etc.) • Find and follow interesting people. • Add people to Twitter Lists (to categorize them). • Use tools. (Buffer, Feedly, Nuzzle, BuzzSumo, etc.) • Find quality hashtag streams full of great content. (hint: use @Topicurious)
  • 28. How to find and follow lots of (relevant) people: • Find interesting people and look at who they ENGAGE with. • Subscribe to relevant Twitter Lists. • Attend Twitter Chats of interest. (find birds of a feather there) • Find good hashtag streams full of interesting people. (hint: use @Topicurious) • There are tools out there to help follow more people, but I prefer to do it organically and manually.
  • 30. The more you tweet, the more followers you’ll gain. The shape of these two charts match exactly over time.
  • 31. “Craig, how often should I tweet? More than you do today. • Start with at least 1 per day (to form a habit). • 4-6 per day is fairly active. • Can you get to 10-12 per day?
  • 32. How can you make it easier to tweet more?
  • 33. How to tweet more (without investing more time). • Don’t worry about your tweets being perfect; just do it. • Start by replying to more people. Get into more conversations. • Don’t be afraid to send more tweets out, but not all at once! • Use @buffer to spread them out throughout the day.
  • 34. Here’s the bad news…
  • 35. Only 5% of your followers are even SEEING your tweets.
  • 36. New Metric: Your Social “SQ” (Stickiness Quotient)
  • 37. How “sticky” is your (personal or business) brand? Your Social “SQ” (Stickiness Quotient) = # of Impressions (per tweet) / # of Followers • On average, what % of your followers are seeing your tweets? • How many of your followers consider you a “Must-See”?
  • 41. 24%
  • 42. My “SQ” = 21,500 impressions ÷ 187 tweets ÷ 3,900 followers = 3%
  • 43. My “SQ” = 2,880 impressions ÷ 19 tweets ÷ 2,713 followers = 6%
  • 44. Challenge: What is your Social “SQ”?
  • 45. So, how do you get more people to see your tweets?
  • 47. Start by clicking the Like button more often. Reply to people, get into conversations. Retweet tweets you find interesting.
  • 48. How to be more Engaging… • Put people on Lists. (never look at your Home timeline) • Focus on a shortlist of 20-30 existing relationships to nurture. • Focus on a shortlist of 10 new people you want to “connect” with. • Reply to more people, get into conversations.
  • 50. Takeaways: 1. What are your specific objectives on Twitter? 2. What are you going to do differently? 3. How will you implement your new strategies?

Notas del editor

  1. Ask for input from the class => why are they using (or going to use) Twitter? write their input on whiteboard or flipchart
  2. Discussion: what are your future businesses? what will your objectives for Twitter be?