This presentation shows 3 users doing their day to day jobs in the company and how they use different software to accomplish their tasks. In the style of the Meet Charlie...slides. First presented as INV101 at Lotusphere 2009, but I removed everything except the stories.
14. Project deliverables are posted... ...to the team's file sharing space. (not in email anymore!)
15. Christof blogs about himself and process improvements the company could make... ...and reads blogs on the company's intranet site.
16. He learns that a colleague in France shares similar interests about wine, food, pets, and projects . Philippe Babineaux
17. Other departments come to Christof for advice, but luckily he's already posted all of his knowledge to his personal file sharing site ... ...and to his blog .
18. This saves him a lot of time ... ...answering the same questions over and over.
19. He starts a community so that other project managers and he can share their secrets ... ...or commiserate about their projects.
48. but his boss knows it's important to reach out... ...to customers in a variety of ways.
49. He taps into the community to gain direct feedback from customers... ...on current and future product ideas.
50. He uses the community forum... ...to post interesting content and special offers.
51. He 's an early adopter and keeps up-to-date with the latest and greatest ...he also gets to meet cool people, like himself :-)
52. The TOP IDEAS from customers go into a market research report for product planning... ...and shared with his team (of course).
53. He shares the information with an outside consulting firm.
54. The yearly product planning cycle begins... ...by going above and beyond office.
55. Conrad posts the planning document for review , comment , and sign-off . Love the deadlines !
56. Tapping into the community is rewarding for everyone. I can find what I need when I need it. I spend more time with my clients. I get stuff done. I enjoy my job.