1. HCA 375 Week 5 Exam (100 Questions)
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100-question multiple-choice exam
HCA 375 Final Exam (100 Question)
1. Federal regulations require that states who contract
with Medicaid managed care organizations (MCO) or Prepaid Inpatient Health
Plans (PIHP) do which of the following?
Question 2. The organization that is best known for
evaluating hospitals and physicians based on clinical outcomes and patient surveys
is
Question 3. The Network for Regional Health Improvement
(NRHI) created a network of regional health improvement collaborative made up
of four groups. What are the four groups?
Question 4. Quality improvement is the responsibility of
Question 5. The two Institute of Medicine reports that
increased awareness on the health care industry quality related issues are
Question 6. The organization that assists poverty stricken
countries to find solutions to their health and development problems is
Question 7. If an organization is analyzing information to
determine the success or failure of different interventions, then the organization is
likely in which phase of the PDSA cycle?
Question 8. Health care organizations began working more
intensely on quality improvement projects due to issues with the health care
system. What spurred health care organizations to change?
Question 9. What year was the Network for Regional Health
Improvement (NRHI) formed?
2. Question 10. Organizations interested in global quality
improvement include all of the following EXCEPT
Question 11. During the pre-industrial era, what would we
mostly likely see?
Question 12. Significant improvements occurred during the
post-industrial behavior. Which of the following is considered the most
significant?
Question 13. Which is an example of what occurred during the
pre-industrial era of health care?
Question 14. CAHPS assesses consumers‟ experience with
health care. Which organization developed CAHPS?
Question 15. National Committee for Quality Assurance
monitors the quality of care delivered by
Question 16. Hospital spending increased in the 1960S due to
Question 17. The reimbursement method under Accountable
Care Organizations is based on the premise that providers
Question 18. The agency that is responsible for the nation‟s
health by educating citizens to prevent and control health threats is called
Question 19. An integrated delivery system
Question 20. Which receives the largest share of monies in
health care spending?
Question 21. The Kefauver-Harris Drug Amendment‟s purpose
was to
Question 22. NCQA‟s consist of the following categories
EXCEPT
Question 23. Which of the following is an Accreditation
Organization?
Question 24. Rules and Regulations are
3. Question 25. The U.S. Department of Health and Human
Services monitors quality on all EXCEPT
Question 26. The Joint Commission accreditation process is
every
Question 27. The largest accrediting agency of health care
organizations in the United States is
Question 28. This act limited the use of pre-existing medical
conditions to prevent an employee from obtaining health insurance coverage and
mandated health care providers to protect electronic personal health information.
What is it called?
Question 29. National Quality Improvement Goals are specific
to
Question 30. Operational decisions and guidelines
Question 31. An example of a new quality measure is
Question 32. Some of the advantages of using existing internal
data resources over new data to be collected are all EXCEPT
Question 33. The law of large numbers is referring to what?
Question 34. The principal model for assessing the quality of
health care is called
Question 35. Socioeconomic data includes all EXCEPT
Question 36. ___________ coined the phrase “the vital few and
the trivial many”
Question 37. Which statement is true about probability-based
schemes?
Question 38. The approach of following a patient‟s health into
the future is called
Question 39. The act of measuring a process, which results in
improvement because it is being measured, is known as the
4. Question 40. Data is essential in measuring quality. Data is all
of the following EXCEPT
Question 41. Evaluating the metrics to be used in QI against
the clinical quality guidelines, should be done in which phase of the QI process?
Question 42. ___________ is the most frequently used data
because of its ability to generate actionable information for quality improvement
purposes.
Question 43. The reasons to collect new data instead of existing
data includes all EXCEPT
Question 44. Which of the following methods for collecting
new data is more resource intensive?
Question 45. NCQA‟s HEDIS consists of several measures that
include all EXCEPT
Question 46. Donabedian‟s model of care is categorized into 3
groups. What are the three groups?
Question 47. ___________ is the process of determining how
an organization‟s outcomes compare with a regional or national standard.
Question 48. An example of a Structure metric is all EXCEPT
Question 49. PDCA was changed to PDSA by Deming to
Question 50. Operational considerations should be able to
Question 51. Which is an example of a Six Sigma member who
completed training at the black belt level?
Question 52. The idea of quality improvement originated in
what industry?
Question 53. An example of a customer-oriented metrics is
Question 54. Customer-oriented metrics can be referred to
5. Question 55. Healthcare leadership needs to create a culture
that is receptive to change. Which of the following is the best example of an
organization that looks at problems as opportunities for improvement?
Question 56. All of the following would be an example that
would align with the major goal of the United States health care system EXCEPT
Question 57. The Lean Theory was derived from what
well-known company and adapted to health care?
Question 58. In what decade did the health care industry start
to adopt quality improvement methodologies?
Question 59. Gemba is a Lean Theory term, which can be
defined as
Question 60. The five S‟s of Lean (Seiri, Seiton, Seiso,
Seiketsu, Shitsuke) describe the importance of a neat, clean, organized, and clutter
free work environment. Which would be an example of clean off your desk at the
end of the day?
Question 61. Which is an example of a parallel-meso structure?
Question 62. The acronym DMAIC is related to which CQI
methodology
Question 63. Two popular methodologies to improve health
care are
Question 64. An example of Lean‟s poka-yoke is all EXCEPT
Question 65. What is meant by the Lean Theory term
jikoda?
Question 66. Kaizen is referred to as
Question 67. Which is a true statement about any quality
improvement process?
Question 68. One of the purposes that a hospital may want to
consider the financial metric in a CQI process is
Question 69. What is meant by the empirical rule used in Six
6. Sigma?
Question 70. What is meant by parallel-meso structures?
Question 71. One of the first organizations established to
monitor quality assurance was
Question 72. The best example of the six aims created by the
Institute of Medicine‟s timely care is
Question 73. The premise of Patient-centered care is
Question 74. The most comprehensive revision of Medicare is
Question 75. An example of the six aims created by the
Institute of Medicine‟s efficient care is
Question 76. Which expanded health insurance coverage to a
large number of uninsured in the United States?
Question 77. HEDIS stands for
Question 78. An example of the six aims created by the
Institute of Medicine‟s safe care is
Question 79. Which is an example of Process?
Question 80. An example of Donabedian‟s “the ability to
obtain the greatest health improvement at the lowest cost” would be all EXCEPT
Question 81. In order to effect change for a quality
improvement project, _____________ and ___________ are critical to its success.
Question 82. The quality improvement team must consider
many elements prior to starting a quality improvement project. Which of the
following should be considered first before starting a quality improvement project?
Question 83. Which stage of a team is considered the
honeymoon phase?
Question 84. Which of the following is a true statement about
7. the CQI strategy, PDSA?
Question 85. All of the following are examples of a quality
improvement interdisciplinary team EXCEPT
Question 86. Ethical issues need to be considered as well in
any quality improvement project. All of the following are considered ethical issues
EXCEPT
Question 87. The stages of teamwork are all EXCEPT
Question 88. Which of the following is an example of a cost
effective quality improvement initiative for a hospital?
Question 89. What is required, according to Maslow (2010), in
order for a person to move to higher-level needs?
Question 90. Quality improvement is usually accomplished by
using a Continuous Quality Improvement (CQI) model. There are steps in each.
Which of the following falls under „identify alternatives‟ in the 10-step process?
Question 91. Which of the following is an example of a
sociological impact when considering a quality improvement initiative for a
hospital?
Question 92. Patient-centered care can be defined as
Question 93. Cost of quality improvement projects must be
considered based on what two elements?
Question 94. What is considered the foundation of
patient-centered care?
Question 95. Which of the following is a true statement about
the Continuous Quality Improvement?
Question 96. Which stage of a team would you typically see
control issues occur?
8. Question 97. Which of the following would NOT be an
example of Continuous Quality Improvement project?
Question 98. Which of the following interdisciplinary teams
would be best suited to work on a quality improvement initiative related to patients
who are admitted for broken bones due to falls, and subsequent follow-up
treatment plan in order to reduce future admissions for the same diagnosis?
Question 99. In the post-stage of a quality improvement project,
evaluating the effect is important because
Question 100. Important factors to consider in communicating
effectively with a patient should include all EXCEPT
