Illinois Library Association Presentation Nov 2009

1. High Impact Planning & Programming For a New Generation of Learners

2. Name one library planning initiative you are currently pursuing. What new initiative have you implemented to engage the new generation of learners?

3. Weekly Internet Use by Digital and Academic Status Informing Innovation: Tracking Student Interest in Emerging Library Technologies at Ohio University A s s o c i a t i o n o f C o l l e g e & R e s e a r c h L i b r a r i e s A D i v i s i o n o f t h e A m e r i c a n L i b r a r y A s s o c i a t i o n C h i c a g o 2 0 0 9

4. Use of Google Products by Age 98% 97% 95% 98% 99% 66% 61% 54% 53% 37% 47% 51% 62% 55% 51% 21% 23% 21% 20% 23% 17% 25% 44% 47% 34% 13% 20% 38% 40% 37% 3% 4% 12% 12% 8%

5. Use of Social Sites by Age

6. Use of Emerging Technology Formats 15% 16% 23% 27% 20% 71% 66% 59% 54% 43% 29% 29% 35% 37% 41% 89% 85% 67% 58% 51%

7. Use of Classroom Blogs by Major Informing Innovation: Tracking Student Interest in Emerging Library Technologies at Ohio University Char Booth F o r e w o r d b y J o a n K . L i p pi n c o t t A s s o c i a t i o n o f C o l l e g e & R e s e a r c h L i b r a r i e s A D i v i s i o n o f t h e A m e r i c a n L i b r a r y A s s o c i a t i o n C h i c a g o 2 0 0 9

8. Learning Organization Model “It doesn’t know what it doesn’t know”

10. Restate your goals in the form of mistakes that must not occur.

12. Cultivate humility.

14. Encourage alternative frames of reference.

16. Put a premium on interpersonal skills.

17. Surface unique knowledge.

19. Be suspicious of good news.

20. Seek out bad news.

21. Test your expectations.

23. Transform close calls into near misses.

26. Reward contact with the front line.

27. Clarify what constitutes good news.

29. Active Planning For Dynamic Instruction By Sean Cordes October 8, 2009

31. Assessment

33. Careful Calendaring

34. Data for decision Making

38. Negotiation & Agreement

39. Manipulation & Co-optation

40. Explicit & Implicit CoercionMonitor environment to keep with impact of change + Digital communication, PDA, cell phones, email makes it easier to keep track of change impact and provide prompt feedback - Increases the work pace, reduce time for reflective analysis, increase amount of information to process

42. Skill Building

44. Construction and De-Construction of the Multimodal Text Object Object Multimedia Text Object Modes De-Construction Construction

45. Multimodal Construction Animoto Video Site Flickr Photo Site WordPress Class Blog Site

46. Multimodal Construction

47. Multimodal De-Construction Design Elements Modes Student Text Grid representation of the relationship between forms of text and literacy based design elements for the multimodal text “Union of European Football Associations (UEFA).”

48. Feeding Back-Poll Everywhere

51. Merging & Creating Traditional Library Services By T. J. Urbanski October 8, 2009

53. Acquisitions

54. Circulation

55. Interlibrary Loan (ILL)

57. http://www.youtube.com/watch?v=48Xnxgjot0k

58. A Vision of Students Today (4:44)

59. “I will read 8 books this year, 2300 web pages & 1281 FaceBook profiles”

60. Different learning behaviors and information gathering techniques

61. Customer service expectations

62. Digital natives (online access to photos, audio, etc.)

63. Would rather watch a video on subject than read text based materials

64. Respond to the rapidly evolving work environment brought about by technological and financial changes throughout the profession

65. http://www.insidehighered.com/news/2009/09/24/libraries#

66. Mobile devices

67. Managing change in the existing organizational structure to establish a practice of close collaboration across various library units within the framework of a project management process

69. Determine if there were workflow redundancies that could be eliminated to create a team based approach that would improve the efficiency of the library support service units’ performance through collaboration while ensuring that there was an adequate allocation of resources

70. Critical to utilize EXISTING resources

72. Transition from a primarily print format of content to one more reliant on electronic/digital content

73. Changing patron use of the local online catalog during the research and educational process

74. Google first, anywhere on the internet second, etc.

75. Used primarily for finding known items (and their location)

76. Changes to the integrated library system (ILS)

77. Cloud computing

78. OCLC’s Circulation and Acquisitions modules

79. Support for mobile devices (web apps)

80. Data migration (from purchasing to cataloging)

81. Bib record clean-up projects (e-serials anyone?)

83. Internal documentation (e.g., workflow, policies and procedures, job descriptions, evaluations etc.)

84. Most of which were outdated or non-existent

85. Evaluated the day to day workflow of the various units

86. Establish where there were redundancies which could be combined to improve the efficiency of the units’ workflow (benchmarking)

87. I met with the individual employees within the units

88. Shadowing them on an average work day to accurately gauge how the employees went about the tasks that were assigned as part of their existing job descriptions

89. Established regularly scheduled meetings with each unit to determine how the employees felt about their current work environment

90. Met with all units/departments of the library to determine their needs

92. Contacted several libraries (EIU, ISU, NMSU and UI-C) to learn how they were addressing the changes being driven by the external issues

93. Attended CARLI sponsored forum (CARLI Tech Services Workflow Seminar)

94. several staff members also attended

95. Reviewed Karen Calhoun’s - OCLC Members' Council Cataloging and Metadata Service group presentation

96. Ways OCLC can help libraries transition to next generation cataloging operations

97. Reviewed several external tutorials and researched literature to assist me in the evaluation process

98. As I gathered information for the project, the Library of Congress announced that it was merging its Acquisitions and Cataloging units

99. Ended an older industrial model of work, in which an incoming book moved slowly along an assembly line of stand-alone acquisitions and processing units

101. Pressure on technical services budgets, manpower and space due to the changing, complex technical services landscape (electronic, digital, etc.)

102. Too many resources dedicated to print processing

103. Hubs (I only catalog this format)

104. Purchasing unaware of basic cataloging processes

105. More copy cataloging / less original cataloging

106. At WIU, the split between the Circulation and ILL units was a barrier to library users adding confusion and a lack of options to acquire the information needed for their education and research needs

107. Lack of library resources dedicated to creating digital materials for library users prevents the library from expanding its capabilities to provide this type of information to the campus

108. ILL and Course Reserve items usually created in Access Services area

110. Merge Acquisitions and Cataloging into one unit

111. More efficient purchasing and processing of all materials

112. Merge groups into one physical area (improve communication, etc.)

113. Introduction of metadata services for digital collections

114. Merge ILL with Circulation to create new Access Services Unit

115. One stop shopping for patrons

116. Increased time when materials can be picked up by patrons (Access Services open when library is open)

117. Increased the successful processing of the total number of ILL requests

118. Create Digitization Unit

120. Merged Acquisitions and Cataloging into one unit in one physical space

121. Merged ILL with Circulation to form new Access Services Unit (includes Stacks Maintenance and Course Reserves)

122. Required staff person to be reassigned

123. Create Digitization Unit

124. Still building unit

125. Starting to build collections

126. Need to constantly assess all units of the library to ensure we are meeting the needs of our users (ongoing process)

127. Assess changes made during this project

128. Need to bring users into the process

130. Getting Started: The Basics Initial Goal: Bring users into the library Number of Players: 60-120 Ages: 5-82 Length of Play: 3 hours (usually 7-10:00 p.m.) Equipment Used: Wii (2), Xbox, LAN (local area network), board and card games

132. Surprise, SurprisePeople like board and card games

133. Multicultural

134. Inter-generational

135. Play with Strategy: Keeping Costs to a Minimum Game systems and games Ask staff, friends of the library, or participants to bring their own games Ask local gaming clubs to conduct demonstrations Partner with campus departments or nonprofit organizations and hold themed events Seek donations from gaming companies

136. Additional Cost Considerations Staff Time: 3-6 staff members were needed to plan, market, and run each event Utilize staff, student workers, and sororities/fraternities looking for service opportunities Marketing Refreshments Prizes

137. Mark Prenskey How – To do things in the game What – The rules of the game are Why – Strategies, results, and consequences Where-Context, culture , and environment Whether-The values that lead to good decisions

139. Reduction of Learning Transfer Time

140. Presentation of nonlinear access to information

142. Scoring: Impact on the Library Brings users into the library Promotes multi-cultural awareness Users have a positive interaction with library staff Promotes the library as third space Negates stereotypes about the library Encourages donations

143. Where do we go from here? Scott Nicholson’s free course online: http://www.gamesinlibraries.org/course/?paged=4 Games in Libraries (podcasts): http://www.gamesinlibraries.org/ WIU’s Game Nite: http://www.wiu.edu/library/events/gaming/ Questions? Contact: Andrea Falcone or Brian Clark: Andrea.Falcone@unco.edu bf-clark@wiu.edu

144. Library Assessment Cycle By Felix Chu October 8, 2009

147. What Needs Changing?

150. Educational Opportunity

151. Personal Growth

153. Design a Solution

155. Focus Groups in Feb. & Oct. 2007

156. Analyze Results

157. Plan & Implement Changes

159. Timing of Problems/Solutions

160. Library and/or Institutional Problems

161. Lack of Information Due to Access Problems or Lack of Resources

163. Hours of Operations

164. More Computer Equipment

165. Better Physical Environment

166. ILLiad

168. Educational Environment

169. Personal Responsibility

171. Presenters: Phyllis Self Sean Cordes TJ Urbanski Brian Clark Felix Chu Web link: http://www.slideshare.net/cscordes/ ila-presentation