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The Evolution of Customer Experience Metrics

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Christopher Tucker
Christopher Tucker

Beyond Net Promoter Score: The Evolution of Customer Experience Metrics

Marketing
1 de 4
DIGITAL MARKETING MEASUREMENT "KNOWLEDGE GAP" Source: Gartner (August 2015)
IMPACTS & RECOMMENDATIONS FOR DIGITAL MARKETERS Source: Gartner (August 2015)
CUSTOMER EXPERIENCE METRICS
GARTNER RESOURCES

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