A basic overview of the services that Customer Alaska and Customer America provides to its business clients. Questions? Email misti@customeralaska.com.
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Customer Alaska
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10. “ four-out-of-five consumers have changed their minds about purchasing a product or service based solely on negative information they found online.”: http://www.coneinc.com/news/request.php?id=4007 “ Many Americans begin their purchasing experience by doing online research to compare prices, quality, and the reviews of other shoppers,” http://pewinternet.org/Reports/2010/Online-Product-Research.aspx One Bad Twitter ‘Tweet’ Can Cost 30 Customers, Survey Shows: http://www.bloomberg.com/apps/news?pid=newsarchive&sid=afod9i5PqoMQ Study: Negative reviews have increasing impact: http://www.btobonline.com/apps/pbcs.dll/article?AID=/20110831/SOCIAL/308319996/0/FREE#seenit People looking for information about local businesses say they rely on the internet, especially search engines, ahead of any other source: http://www.journalism.org/analysis_report/restaurants_and_local_businesses?src=prc-headline “ A high proportion of negative online consumer reviews elicits a conformity effect”: http://www.sciencedirect.com/science/article/pii/S1567422307000415 Source Information:
11. Study: Negative reviews have increasing impact: http://www.btobonline.com/apps/pbcs.dll/article?AID=/20110831/SOCIAL/308319996/0/FREE#seenit People looking for information about local businesses say they rely on the internet, especially search engines, ahead of any other source: http://www.journalism.org/analysis_report/restaurants_and_local_businesses?src=prc-headline “ A high proportion of negative online consumer reviews elicits a conformity effect”: http://www.sciencedirect.com/science/article/pii/S1567422307000415