This webinar describes the principles and practices that result in high levels of accountability and collaboration in the workplace

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Driving an Accountable
and Collaborative Culture
June 13, 2013

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Webinar Objectives
• Implement 10 questions asked every
day by accountable collaborators
• Capitalize on the four principles that
support joint effort toward common
goals
• Adopt eight communication practices
that drive a high-performance culture
• Build peer power in your
organization

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About Cynthia Clay
• 25+ years of experience
• Author of Peer Power (John
Wiley)
• An expert in collaborative,
engaging virtual learning
• Committed to helping
organizations build accountable
collaborators

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Tweet
#peerpower

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Purpose Poll
What got you here today?

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© 2013 NetSpeed Learning Solutions. All rights reserved.
Our Story
1992
•Began as an independent consulting practice
•Provided organization and leadership development to Pacific NW clients
2000
•Developed NetSpeed Leadership (blended learning)
•Expanded nationally
2006
•Developed Blazing Service (blended learning)
•Began to experiment with interactive, VILT using web conferencing
2007
•Developed NetSpeed Fast Tracks™ (integrated learning system)
2008
•Rebranded the company as NetSpeed Learning Solutions
•Repurposed all programs for VILT
2009
•Introduced the Virtual Facilitator Trainer Certification course
•Published Great Webinars
2011
•Published Peer Power
•Launched the Peer Power virtual training program
2012
•Established as virtual learning experts
•Wiley & Sons republish both Great Webinars and Peer Power

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Negative Signs
What signs tell you that there might be a lack of
accountability in your organization?

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Business Impact
What business impacts do organizations
experience when accountability is low?

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Business Impact Poll #1
• Missed opportunities or targets
• Reduced productivity
• Lost customers
• Inability to retain key employees
• Increased conflict
• Little risk-taking or innovation
• Low employee morale
• Average or poor performance

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Positive Signs
What signs tell you that teams are collaborating
well in your organization?

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Business Impact
What business impacts do organizations
experience when collaboration is high?

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Business Impact Poll #2
• Creative solutions
• Increased productivity
• Retained customers
• High employee engagement
• Less unproductive conflict
• Willingness to take risks
• High employee morale
• Increased revenue

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Get Set
Mindset
Will Set
Skill Set
Do they know HOW?
Do they know WHAT?
Do they know WHY?

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Mindset Poll
How confident are you that your team
has the right Mindset (they know WHAT
to do, the goals and targets they must
meet)?

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Skill Set Poll
How confident are you that your team
has the right Skill Set (they know HOW
to communicate, collaborate, and
resolve conflicts)?

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Will Set Poll
How confident are you that your team
has the right Will Set (they know WHY
their targets matter and WHY their
performance makes a difference)?

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Accountable Collaboration
Think of a time when you worked on a high-
performance team. The team produced great
results and worked together collaboratively.
What factors created accountable
collaboration on that team?

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Ten Questions
1. What shared goals does our team have?
2. What pieces of the work puzzle
do I own?
3. How do I make sure that my
puzzle pieces fit seamlessly
with the pieces that others own?

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Ten Questions
4. How do I demonstrate respect for each
person on this team?
5. What can I do each day to
strengthen my relationships
with my co-workers?

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Ten Questions (Poll 1)
Which of these first five questions is
the most important question you
should be asking TODAY?

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Ten Questions
6. How do I support open, transparent
communication on my team?
7. How can I improve existing processes to get
better results?
8. How will I contribute positively
and constructively, without
blaming others, when problems
arise?

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Ten Questions
9. What else (what more) can I do to
contribute to the team’s results?
10.How can I work jointly with co-workers
to address obstacles to the team’s
success?

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Ten Questions (Poll 2)
Which of these second five questions is the most
important question you should be asking TODAY?

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Four Principles
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Four Principles

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Be Real
• Share your views and goals.
• Acknowledge reality.
How did Carmen apply these
practices?

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Four Principles

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Take Responsibility
• Be responsible for your
experience.
• Communicate with others.
How did Stan apply these
practices?

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Four Principles

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Extend Respect
• Listen, listen, listen.
• Allow others to solve their own
problems.
How did Helen apply these
practices?

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Four Principles

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Build Relationships
• Get input.
• Seek solutions that benefit all.
How did Bill apply these practices?

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Five Strategies

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Nine Challenging Coworkers
Common Behavior

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Virtual and Classroom

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Peer Power
Published in 2012 by
John Wiley & Sons

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Classroom and Virtual
• Six modules for maximum flexibility
• Based on adult learning principles
• Interactive and collaborative
• Practical skill-building
• Easily customizable

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Online Tools
• “About You” Assessment
• “About Them” Assessment
• Podcasts and Knols at NetSpeed Fast Tracks™
• Post-class Reinforcement at the NetSpeed
Coach Learning Center™

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© 2013 NetSpeed Learning Solutions. All rights reserved.
The Learning Center

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NetSpeed Fast Tracks™

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Train-the-Trainer Model
• Certify internal trainers
• Face-to-face and virtual options
• License the complete program

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Delivery Model
• Bring in our certified trainers
• Face-to-face and virtual options
• License the complete program

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© 2013 NetSpeed Learning Solutions. All rights reserved.
• Build accountable collaborators at all levels
• Reduce unproductive conflict
• Meet the needs of virtual learners and leaders
• Offer ready-to-launch blended programs
• Report business impact
• Receive flexible, responsive service
Benefits

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© 2013 NetSpeed Learning Solutions. All rights reserved.
• One person receives a copy of Peer Power
• One person receives two seats in the next Peer
Power Public Webinar Series (4 webinars)
• Two-for-one offer: Two for the price of one ($299)
• Dates: July 9 – July 31
Take Our Survey

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Q & A

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Thank You!