3. One-way and two-way
communication
One-way communication
• Information flows only in
one direction –from the
sender to the receiver with
no feedback
• A much common way of
communication because it
is faster and easier for the
sender and there is no
trouble from disagreement.
• There may be mistakes in
transmission of
information.
4. One-way and two-way
communication
One-way communication
Two-way communication
• A process in which
information flows in twodirections –the receiver
provides feedback and
the sender receptive to
the feedback.
• It is more accurate and
fewer mistakes in
transmission.
• But it is time-consuming
and more difficult for the
sender.
7. Communication Media
Written communication
• Communication
through:
Letters,Memos,
Reports, Forms ,
Notice boards and
Internal magazines or
newspapers
• Messages can be
revised several times.
• The sender can not
receive immediate
feedback.
8. Communication media
• Face-to-face discussions,
telephone conservations,
Written communication
formal presentations and
speeches
• Advantages: Questions can be
asked and answered directly;
Oral communication
feedback is immediate; and
the sender’s attitude can be
sensed.
• Disadvantages: few
permanent records
10. Overcoming the communication barriers
requires a vigilant observation and
thoughts of potential barriers in a
particular instance of communication.
State all the anticipated barriers that may
have impact on your day-to-day
communication.
11. Strategies to overcome barriers will be
different in different situations depending
upon the type of barriers present.
Following are some of the important general
strategies that will be commonly useful in all
the situations to overcome the barriers of
communication.
12. Taking
the receiver more seriously
Crystal clear message
Delivering messages skillfully
Focusing on the receiver
Using multiple channels to
communicate instead of relying on
one channel
Ensuring appropriate feedback
Be aware of your own state of
mind/emotions/attitude
13. In
addition to removal of specific
barriers to communication, the
following general guidelines may
be helpful to facilitate
communication:
14. Have a positive attitude about
communication. Defensiveness interferes with
communication.
Work at improving communication skills. The
communication model and discussion of
barriers to communication provide the
necessary knowledge to improve
communication. This increased awareness of
the potential for improving communication is
the first step to better communication.
15. Include
communication as a skill to
be evaluated along with all the other
nursing skills for undergraduates.
Make
communication goal oriented.
Relational goals come first and pave
the way for other goals.
When the sender and receiver have a
good relationship, they are much
more likely to accomplish their
communication goals.
16. Experiment with communication
alternatives. What works with one person
may not work well with another. Use
diverse communication channels, listening
and feedback techniques.
Accept the reality of miscommunication.
The best communicators fail to have
perfect communication. They accept
miscommunication and work to minimize
its negative impacts.
