Microsoft 365 Business Voice is a cloud-based phone system designed for Office 365. Together they deliver an all-in-one communication solution that brings together calling, meetings, and messaging into a single application, Microsoft Teams. Business Voice works wherever you do, on computers, smart phones, and desk phones. It uses Microsoft’s trusted cloud to deliver reliable, high-quality audio with intelligent and AI-powered capabilities. You can easily setup and manage Business Voice from the same admin console as the rest of your Office 365 services. With all your communication and collaboration tools in one place, it makes it easier than ever to get work done. Make communication more flexible, easy, and intelligent so you can stay connected when you need to. Call from anywhere, on any device. Stay connected with a single phone number across computers, mobile devices, & desk phones. Quick one-click calling & meetings. Call any number, schedule & join meetings, and turn chats into a calls with a single click. AI-powered intelligence. Automatic voicemail transcription plus inline chat translation & real-time captioning in meetings.

1. E V O L U T I O N O F P R O D U C T I V I T Y

2. I N D I V I D U A L

3. C O L L E C T I V E

4. I N T E L L I G E N T P R O D U C T I V I T Y

5. B U S I N E S S C A L L I N G , R E I N V E N T E D
W e l c o m e t o c l o u d t e l e p h o n y
THEN NOW
MULTIPLE VENDOR COMPLEXITY
ON-PREM PBX MAINTENANCE COSTS
JUGGLE MULTIPLE APPS UNIFIED COMMUNICATIONS FROM ONE APP
CALLING TIED TO DESK PHONE CALL FROM ANY DEVICE AND LOCATION
SINGLE PROVIDER SIMPLICTY
CLOUD-BASED PHONE SYSTEM SAVES MONEY

6. Microsoft 365 Business Voice
Get a phone system designed for Microsoft Teams
All-in-one
communication
Transform how work gets done by
unifying calling, chat, and
meetings
Easy and
intelligent calling
Communicate with more flexibility,
ease, and intelligence so you
can stay connected
Delivered from
Microsoft’s cloud
Work confidently with a reliable
and secure cloud-based
solution

7. All-in-one communication
Transform how work gets done by unifying calling, chat, and meetings
Calling, chat, and meetings in a single app
Simplify your communications by unifying calling with
chat and meetings in Microsoft Teams.
Do your best work, in one suite
Unified contacts and calendars across Teams & Outlook.
Collaborate in the Office apps within calls and meetings.
Built-in audio conferencing
Add flexibility to your meetings with a dial-in number,
integrated into every online meeting.

8. Easy and intelligent calling
Communicate with more flexibility, ease, and intelligence so you can stay connected when you need to.
Call from anywhere, on any device
Stay connected with a single phone number across
computers, mobile devices, & desk phones.
Quick one-click calling & meetings
Call any number, schedule & join meetings,
and turn chats into a calls with a single click.
AI-powered intelligence
Automatic voicemail transcription plus inline
chat translation & real-time captioning in meetings.

9. Delivered from Microsoft’s cloud
Work confidently with a reliable and secure cloud-based solution
Enterprise-grade calling
Keep your business running smoothly with built-in
redundancy and load-balancing.
Manage in Microsoft 365
Setup and management are centralized in the
familiar Microsoft 365 admin console.
One provider
Save time and money with one solution, one
bill, and one low-monthly price.

10. Business Voice
Demo

11. Business Voice
Features
Admin
Cloud PBX
Number porting
Multi-level auto attendant
Multilingual IVR
Call queue: group, serial, round
robin
Global call routing
Location-based routing
Emergency location-based
routing
Exchange calendar call routing
Dynamic E911
Multi-site support
24x7 customer support
Single sign-on
Local numbers
Toll-free numbers
Company & user phone numbers
Extensions
Integrated calling plans
Bring your own calling plan
(with direct routing)
Performance reports
Quality of service reports
Call logs
Call monitoring
Call analytics
Call quality dashboard
Device management
Media bypass support
Expanded SBC support
Calling
Call park
Call forwarding
Call hold
Call transfer: supervised &
blind
Call delegation
Shared line appearance
Call logs
Call blocking
Music on hold
Do not disturb / breakthrough
Distinctive ringtones
Add participants to a 1:1 call
Visual voicemail
Voicemail to email
Call history
Caller ID
Caller ID masking
Click to call out from Outlook,
Office Apps, and webpages
Presence status
Contact integration with Exchange
Teams desktop, web, & mobile apps
Teams-certified devices
Integrated audio conferencing
Conferencing up to 250 participants

12. Microsoft AI CortanaWindows10 Microsoft Teams
Microsoft Teams Devices
Allows you to communicate from anywhere, and across device types
Third-party solutions available to support scenarios such as analog, call recording systems, etc.
Individual devices
Enable your team with devices for
every workstyle
Meeting room devices
Make meetings more effective with
modern meeting room devices

13. Make sure you have an eligible Office 365 subscription
Get everyone in your organization using Teams
See the product for yourself with a demonstration
To get started

14. © Copyright Microsoft Corporation. All rights reserved.
Partner Logo
Partner Contact Info

15. Additional resources

16. Microsoft 365 Business Microsoft 365 Enterprise
Business Voice w/
Calling Plan
Business Voice w/
Direct Routing
Phone System
Audio
Conferencing
Calling Plan
Availability
Stand Alone Purchases1 $20 $12 $8 $42 $12 Domestic
$24 International
Included in Office 365 E5 ● ●
Add-on Purchase4 ● ● $12 International
Features
End-user call handling: (answer, hold, transfer, sim
ring)
● ● ●
Setup and use call designation ● ● ●
Team Calling ● ● ●
Use IP Desk Phone ● ● ●
Set and enforce calling policies ● ● ●
Enable Emergency calling for users ● ● ●
Dial-in for Teams Meetings ● ● ●
Meeting dial out to phone numbers3
● ● ●
Toll Free Dial-in Conferencing3
● ● ●
Emergency Calling ● ● ●
Phone number assignment ● ● ●
Inbound calling ● ● ●
Outbound calling (Domestic/int’l) ●5 ●
Microsoft Teams Services
!In order to use Microsoft Teams Phone System, Audio Conferencing, and Calling Plans, a customer must have already purchased and deployed Microsoft Teams in F1, E1, E3 or E5.
2Audio Conferencing has different price points in different channels. Please refer to specific channel pricing.
3Toll-free and dial out conferencing capabilities may incur additional per minute Communications Credits charges beyond the cap. Customers can disable this feature to avoid additional billing.
4Prequalifying prerequisites include: Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business, Office 365 E1, E3, F1 and Microsoft 365 E3, A1, A3
5Business Voice add-on includes Domestic Calling Plan, International Calling Plan must be purchased separately or use Communications Credits

17. Microsoft 365 Business Voice
Microsoft 365 Business Voice
(without calling plan)3
Pricing1 GBP £12/u/m GBP £7.50/u/m
Phone system ● ●
Audio conferencing ● ●
Domestic calling
1200 minutes/user/month2 ●
International calling
600 min/user/month2 Add-on (GBP £9/u/m)
Maximum seats 300
Qualifying pre-requisites4 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3
General availability5 5 Nov 2019
Channel availability Web Direct, CSP CSP
1 Web Direct price in local currency shown
2 Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits.
3 Enables 3rd party direct routing
4 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3
5 Availability beginning November 1, 2019 in the United Kingdom and Canada only. Timing of availability in additional countries to be determined.
6 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around.
NOTE: Service administration and usage details,
such as Audio-Conferencing dial-out and
availability and set-up of Communications
Credits, is the same as for enterprise customers.
Business Voice
pricing for UK

18. Microsoft 365 Business Voice
Microsoft 365 Business Voice
(without calling plan)3
Pricing1 CAD $25/u/m
(Promo price: CAD $22.50 through 31 March 2020)
CAD $15/u/m
Phone System ● ●
Audio Conferencing ● ●
Domestic Calling
3000 minutes/user/month2 ●
International Calling
600 min/user/month2 Add-on (CAD $15.40/u/m)
Maximum seats 300
Qualifying pre-requisites4 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3
General availability5 5 Nov 2019
Channel availability Web Direct, CSP CSP
1 Web Direct price in local currency shown
2 Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits.
3 Enables 3rd party direct routing
4 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3
5 Availability beginning November 1, 2019 in the United Kingdom and Canada only. Timing of availability in additional countries to be determined.
6 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around.
NOTE: Service administration and usage details,
such as Audio-Conferencing dial-out and
availability and set-up of Communications
Credits, is the same as for enterprise customers.
Business Voice
Canada pricing

19. Microsoft 365 Business Voice
Microsoft 365 Business Voice
(without calling plan)3
Pricing1 USD $20/u/m USD $12/u/m
Phone system ● ●
Audio conferencing ● ●
Domestic calling
3000 minutes/user/month2 ●
International calling
600 min/user/month2 Add-on (USD $12/u/m)
Maximum seats 300
Qualifying pre-requisites4 Office 365 Business Essentials, Office 365 Business Premium, or Microsoft 365 Business3
General availability5 1 April 2020
Channel availability Web Direct, CSP CSP
1 Web Direct price in local currency shown
2 Included minutes are pooled at the tenant level. Additional minutes will be charged per minute using Communications Credits.
3 Enables 3rd party direct routing
4 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3
5 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around.
NOTE: Service administration and usage details,
such as Audio-Conferencing dial-out and
availability and set-up of Communications
Credits, is the same as for enterprise customers.
Business Voice
US Pricing

20. Microsoft 365 Business Voice
(without calling plan)1
Pricing EURO €11/u/m (USD $12/u/m)
Phone system ●
Audio conferencing ●
Maximum seats 300
Qualifying pre-requisites2 Office 365 Business Essentials, Office 365 Business Premium, or
Microsoft 365 Business3
General availability 1 April 2020
Channel availability CSP
1 Enables 3rd party direct routing
2 Additional qualifying pre-reqs: Office 365 E1, E3, F1, A1, A3; Microsoft 365 E3, A3
3 Limitations exist to add Business Voice to existing base subscriptions sold by a different partner, see appendix for CSP work around.
NOTE: Service administration and usage details,
such as Audio-Conferencing dial-out and
availability and set-up of Communications
Credits, is the same as for enterprise customers.
Business Voice
RoW Pricing

21. Experience a phone system built for productivity and how
it can help your team communicate better.
• 30-day free trial
• All the capabilities as the paid subscription
• Can be added to any paid or trial Office 365 and
Microsoft 365 with Teams1
• Up to 25 users can use the trial
1Qualifying pre-reqs: Office 365 Business Essentials, Business Premium, F1, E1, E3, A1, A3; Microsoft 365 Business, E3, A3
Business Voice trial
start calling today with a 30-day trial

22. 24
Contact Information
David Rosenthal
VP & General Manager
Digital Business
@DavidJRosenthal
SlideShare
Blog: www.razor-tech.com
5 Tower Bridge
300 Barr Harbor Dr., Suite 705
West Conshohocken, PA 19428
www.razor-tech.com
David.Rosenthal@razor-tech.com
Office : 866.RZR.DATA
Let’s keep in touch