Microsoft is a front-runner in enterprise voice. And that’s not just marketing fluff: Gartner, an independent research group, has labeled us a “Leader,” which is the highest grouping, under their renowned “Magic Quadrant” methodology in three categories: unified communications, corporate telephony, and web conferencing. The numbers speak volumes, too. We’re No. 1 in new voice seats sold, while 79% of U.S. enterprises are either currently deploying or planning to deploy Skype for Business, including telephony. Skype for Business is the foundation of the Microsoft unified communications strategy, providing voice, video, and meetings to our customers both on-premises and in the cloud.   Across the Skype infrastructure, which includes Skype for Business and the consumer version of Skype, organizations and consumers around the world use 3 billion calling minutes and 1 billion meeting minutes in Skype every day.   As more organizations are moving their communications to the cloud with Skype for Business, we’ve seen 200% commercial growth over the past year. Audio conferencing with Skype for Business is now available in more than 90 countries.   And Skype for Business and communications are core to Microsoft Office 365, which currently has more than 100 million monthly active users. The Microsoft success and experience in this space is recognized by analysts, including Gartner. 2017 marks the 12th year we have been identified as a leader in the Magic Quadrant for Unified Communications. 1 Unified Communications Market Worth $143.49 Billion By 2024

1. Enterprise Voice
David J. Rosenthal
VP & GM, Digital Business
Microsoft MTC New York City
May 30, 2018

2. Microsoft is a leader in enterprise voice
120M
Microsoft Office 365
monthly active users
#1
New voice seats sold for
Microsoft Skype for Business
79%
of U.S. enterprises are deploying or
planning to deploy Skype for
Business, including telephony
90+
countries with audio
conferencing available
12 years
as a leader in the Gartner Unified
Communications Magic Quadrant
3B
minutes of voice and video per
day on the Skype ecosystem

3. Collaboration and
teamwork are
redefining voice
50% increase in collaborative work
80% of employee time is spent collaborating
2x as many teams
62% connect to meetings using mobile phones
72% of workers will be working remotely by 2020

4. Your business needs a
modern voice solution
that combines unified
communication
and teamwork

6. Enterprise Voice for the Cloud
PSTN dial tone
Microsoft
Calling Plans
Direct Routing
in Teams
(Telco Calling Services)
The hub for teamwork
Microsoft Teams
Office 365
PBX Phone System
Phone System,
when paired with
Microsoft Calling
Plans and/or Direct
Routing, provides a
full enterprise calling
experience for Office
365 users in Teams
on a global scale

7. Explore Enterprise Calling
Calling in Teams Phone System Call Plan Direct Routing

8. Calling in Teams

9. Calling in Teams
Best user experience
Make and receive business calls in Teams, while
at home, or on the road from Android and iOS,
and easily add video and sharing
PSTN Calling Available
With Calling and or Direct Routing, insure every
user can make and receive calls – a true
enterprise voice solution
Collaboration and Voice Together
Teams surfaces the ability to call when where
your users need – encouraging working
together

10. Calling in Microsoft Teams
Demo

11. Phone System

12. Phone System
*A complete voice solution is possible with a combination of Phone System, Calling Plans, and/or Direct Routing
Unify your global phone systems in Office 365
Provide a complete voice solution in the cloud.* Reduce
reliance on traditional PBX systems and on-premises hardware
Simplify IT
Increase agility and consolidate management with rapid
provisioning, reporting, and diagnostics of voice services in
Office 365
Scale globally
Connect your phone system to the Microsoft worldwide
network, and get the power of the Microsoft cloud wherever
your business goes
Replace your traditional phone
system with Office 365

13. Auto Attendant and Call Queues
Auto Attendant
Toll-Free and local service numbers
Dial-by-name directory search
Custom greetings and menus
Operator option
Speech recognition in 14 languages
Admin portal UI and PowerShell cmdlets
Call Queues
Coordinate teams of people working together
in a channel
Boost collaboration and efficiency with chat
and call queues
Enjoy role-based for supervisor / agents and
agent sign in / out
Use supervisor listen, whisper and barge with
integrated chat for cross-agent support and
teaming

14. Calling Plans & Communication Credits

15. Calling Plans
Rapid provisioning
Procure and assign phone numbers in minutes,
everywhere Microsoft offers service, with no on-premises
equipment
Number porting and enhanced 911
Use your existing phone numbers with Microsoft calling
plans, and meet E-911 and other legal obligations
Local, long distance and international calling
Reach the people important to your business, with a
choice of calling plans
Bring the benefits of the cloud to
your phone system
Countries where Calling Plans are available:
Belgium, Canada*, France, Germany, Ireland, Puerto Rico,
Netherlands, Spain, UK and the US
*Preview customers only. See details here.

16. Communication Credits are a convenient way to pay for Voice
services not included in the subscription. All inbound and
outbound calls are metered per minute. It ensures users are
never caught without being able to:
• Dial-in (INBOUND) with a toll-free phone numbers.
• Dial-out (OUTBOUND) to add participants or “call me at”
(via mobile or landline) a conference.
• Dial-out (OUTBOUND) to international destinations when you
have PSTN domestic calling plan.
• Dial-out (OUTBOUND) beyond your minute caps allowed in
your PSTN Conferencing & Calling subscriptions
Learn more about Communication Credits rates here.
Communication Credits

17. Direct Routing

18. Direct Routing
Directly Route dial tone to Teams Users
Direct Routing in Office 365 allows customers to connect
their SIP trunks directly from their network. Customers can
work with their local Telecommunications provider to enable
Microsoft Teams users to make and receive telephone calls.
PSTN
Provider
Phone System
Voice Trunk
Internet
3rd Party Voice Apps
(supported by certified SBC Partners)
Phone #
Ranges
Certified Session Border
Controller(s)
Interoperability with 3rd party systems
Direct Routing allows customers with users in the
Microsoft cloud to continue using 3rd party systems
such as PBXs, Call Center, and Analog Telephony
Adaptors (ATA) helping preserve key investments.
Office 365 & Teams

19. Futures

20. Capabilities* coming to Voice & Calling
Calling Q2CY18 Calling Q4CY18
1:1 to Group Call Escalation with Teams, Skype for
Business, and PSTN participants
Boss and Delegate Support
Call Queues
Organizational Auto-Attendant
Support for existing certified SIP Phones
Consultative Transfer
Do not Disturb breakthrough
Distinctive Ring
Forward to Group
Direct Routing
Out of Office Support
Call Support between Teams & Skype Consumer
USB HID
eDiscovery Enhancements
Call Park
Group Call Pickup
Location-Based Routing
Shared Line Appearance
*Timing and Features subject to change

22. Scenario
Cushman & Wakefield is a global property management company that
operates out of more than 400 offices across 60 countries. Operating at
such a large geographical scale, Cushman & Wakefield needed a way to
streamline operations and increase productivity.
Solution
Cushman & Wakefield rolled out Office 365 and Skype for Business
Online, giving employees an “office in a box” where they have access to
everything and everyone they need while using the devices they use
everyday. By bringing collaboration and telephony together under one
license, they were able to streamline efficiencies.
Cushman & Wakefield moves
away from traditional telephony
to reduce costs
here “We’re transitioning away from traditional telephony and replacing it with
Skype for Business Online. We estimate that we will save more than $1
million a year on telephony costs by leveraging the new Audio
Conferencing and Voice capabilities.“
Robert Franch
Chief Technology Officer
Cushman & Wakefield

23. Scenario
J. Walter Thompson (JWT) is a global leader in marketing communications and
collaboration is an essential part of their business strategy. As a global
company with more than 200 offices, they needed a collaboration and
communication solution that connected their employees quickly and efficiently.
Solution
JWT chose Microsoft Office 365 cloud-based business productivity services to
support this new way of working collaboratively. JWT takes advantage of Phone
System (Cloud PBX) to complete basic tasks—such as making and receiving
calls, transferring calls, and muting or unmuting calls—from nearly anywhere
with Internet access. With Phone System, JWT employees use Skype for
Business Online to collaborate with remote colleagues and be accessible with a
business phone number—from nearly anywhere with Internet access.
J. Walter Thompson Company
enables a modern work environment
with Phone System
here
“Unlike with our former telco providers, Skype for Business Online offers a
service that meets our expectations for a modern work environment. Today,
few employees actually use their desk phones. With Phone System, we have
made it easy for people to have one phone number for all their devices and
to work from home or a client site. It’s a huge boost for mobility.”
Richard Crowley
Global Enterprise Architect Director
J. Walter Thompson

24. Scenario
Kelly Services is a staffing resources agency in a competitive
market. To keep their edge, Kelly Services needs to move
faster than the competition and appeal to tech-savvy
candidates who can pick and choose between talent agencies.
Solution
Kelly Services rolled out Office 365 and a premium version of
Skype for Business Online that provides new enterprise voice
capabilities. With Skype for Business Online, Kelly has more
options for communicating quickly and flexibly, helping the
company to respond before the competition.
Kelly Services uses cloud services to
help employees connect faster
here
“Using Skype for Business Online voice and meeting features is helping us
work together more effectively and efficiently as a global team. We’re able to
move much faster in a very competitive market.”
Timothy Kroeger
Manager, Global Messaging and Collaboration Services
Kelly Services

25. Scenario
GE has a large and dynamic workforce of over 300,000 people. GE
needed a new set of tools that would allow employees to
collaborate together from anywhere and boost productivity.
Solution
GE introduced Microsoft Office 365 across its employee base,
to centralize collaboration and drive digital efficiency.
Microsoft Teams allowed GE employees to improve team
collaboration through easy access to documents, instant
messaging, ad hoc calls, and other communication options.
“Collaboration is critical to digital industrial breakthroughs,
and Office 365 is key to better collaboration. The customer
satisfaction and financial implications of new industrial
efficiencies are revolutionary.”
James Fowler,
Chief Information Officer
GE
GE drives digital productivity with
Office 365

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