Inforum 2014 Infor ERP differences training for Infor Ming.le, Infor Cloudsuites and Infor ERP LN. These presentations explain how to use new functionality enhancements in Infor LN 10.4 and other applications within the vertical industry Cloudsuites. There are Cloudsuites for Financials, Aerospace and Defense (A&D), Automotive, Industrial Machining and Equipment and other discrete manufacturing industries. If you still have Baan 4, FourthShift, Microsoft Dynamics GP, SAP R/3 or any other legacy ERP, then you might want to consider Infor LN. We specialize in Baan 4 to LN migrations but can handle upgrades from virtually any manufacturing ERP system to the new Infor CloudSuites. For more information and how-to content, visit http://inforln.com or contact Dan Aldridge, CEO of Performa Apps, at 703.251.4504.

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LN: v10.4 Managing the Integration
Between Service and Quality Management
Rollout training
Campus Course Code: 02_0021040_EEN0456_ELN
July 2014
Gerrit Willem Slotman, Senior Business Analyst, gerritwillem.slotman@infor.com

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Agenda
• Why
• Big picture
• Business value
• Pain & perspective
• Business Requirement
• How
• Solution Overview
• Solution Process
• What
• Solution Details
• Demo
• Summary

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Non-Conformance Reports – the bigger
picture
• Compliance Management systems:
• Quality - ISO-9001
• Safety – AS 4801
• Environmental - ISO -14001

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Perspectives - example

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The business requirement
• Create Non-Conformance Material Reports from Service
• Link and existing NCMR to Service objects
• Link a Disposition to a Service object
http://www.camstar.com/resources/glossary/definition-of-
nonconformance-management/

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High level Process

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Call
Non-Conformance
-
Disposition
Service Order
Maintenance
Sales Order
Work Order
Batch Repair
Work Order
Supplier Claim
Customer
Claim
Solution Overview
Manual Link select NCMR/Claim Manual Link
Manual Link
Create Non-Conf Create Non-Conf
Manual Link
Manual Link
Manual Link
2
3
4
5
69
7
8
Service Order
Activity
Work Order
Activity
Out of Scope
Materials Material

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Solution: the process

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Demo

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Demo
• Create a NCMR from an Outgoing Subassembly
• Link an existing NCMR to a Claim

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Summary:
• Back to the bigger picture:
• Forced by government regulations like e.g. FDA
• Forced by (potential) customers
• Summary of:
• Business Value
• Pain: not compliant, non-structured process
• Perspective: satisfied customer(s), new market share, more revenue, being compliant

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