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Learning Service 
A new look at service learning 
Dragons Rocky Mountain Seminar 
Daniela Papi 
Maryann Bylander
1) Background 
2) Pitfalls 
3) Tips for selection 
4) Tips for planning
Schools don’t teach kids.
Neither do pens, 
books, or t-shirts.
We needed to invest in people 
to put those things to use
Started 
out 
“giving 
things” 
How did the NGO change? 
Now, 
“inves5ng 
5me 
in 
people”
How 
has 
PEPY 
Tours 
changed? 
Started 
out 
doing 
“voluntourism” 
How did the tours change? 
Now, 
offering 
a 
“chance 
to 
learn” 
Could 
also 
just 
be 
two 
images 
– 
perhaps 
people 
building 
or 
pain6ng 
something 
(can 
just 
be 
s6ck 
figures 
like 
the 
story 
of 
stuff) 
and 
the 
second 
people 
si?ng 
and 
talking 
or 
learning?
it’s not how we can 
“save the world” in a week
It’s what we do the other 
358 days of the year.
Vocabulary 
Volunteering 
Beneficiaries 
“villagers”
We shifted our vocabulary 
The “Village of Briarcliff Manor” 
Volunteering 
Beneficiaries 
“villagers”
We shifted our vocabulary 
Volunteering 
Beneficiaries 
“villagers” 
… yet no one has ever called me a 
“villager”…
Vocabulary 
Volunteering 
Service Learning
Vocabulary 
Volunteering 
Learning Service
We have to learn 
before we can help
sympathy 
/ˈsimpəTHē/ 
Noun: Feelings of pity and sorrow for someone 
else's misfortune. 
empathy 
/ˈempəTHē/ 
Noun: The ability to understand and share the 
feelings of another.
sympathy 
/ˈsimpəTHē/ 
Noun: Feelings of pity and sorrow for someone 
else's misfortune. 
empathy 
/ˈempəTHē/ 
Noun: The ability to understand and share the 
feelings of another.
So… what could 
actually go 
wrong?
In this trip.. 
EVERYTHING 
that could 
have gone 
wrong!
List of things that possibly go wrong 
All of it 
Bad planning 
Poor implementation 
Lies and corruption 
An evil guy 
In this trip.. 
EVERYTHING 
that could 
have gone 
wrong!
List of things that possibly go wrong 
All of it 
Bad planning 
Poor implementation 
Lies and corruption 
An evil guy 
In this trip.. 
EVERYTHING 
that could 
have gone 
wrong!
Poor pre-planning
Poor pre-planning
Poor pre-planning 
! 
! ! 
!
No transparency
No transparency 
$$$
No transparency 
$$$
Ineffective project
Ineffective project
Little to no 
traveler education
Little to no 
traveler education
The WRONG people 
were let in
The WRONG people 
were let in
The WRONG people 
were let in
“Earlier this year, the British owner of the 
Cambodian Orphan Fund…was sent to 
prison in Cambodia for sexually abusing 
several minor boys in his care.” 
- “Should You or Shouldn’t You Volunteer in a Cambodian 
Orphanage?”, Expat Living, Monica Pitrelli, Oct 2011
Poverty 
Overload 
Failure 
Overload 
Savior 
Overload
An 
ILLICH 
break
Why?
Why? 
• Growth in demand 
• Hero marketing 
• Incorrect perceived model 
• Broken feedback loop & poor monitoring 
• Difficulty of distinction 
• The “aid worker” myth 
• Easy & fast solutions 
• Poor monitoring
Growth in Demand 
£¥$€
Growth in Demand 
£¥$€ 
CONSUMERS
Hero Marketing 
• Growth in demand 
• Hero marketing 
• Incorrect perceived model 
• Broken feedback loop
“We don’t send people over to the US to 
help with the emotional poverty we see 
there: with unhappy people, high divorce 
rates, broken family units, and dependence 
on material wealth - so why do you send 
people over who know nothing about our 
issues to try to ‘help’ us with our financial 
poverty? We would fail at helping you as 
you are failing at helping us.” 
- Ghanaian NGO Director
Incorrect Perceived Model 
The 
community 
or 
the 
project 
has 
a 
need 
The 
community 
or 
project 
puts 
out 
a 
request 
for 
volunteers 
Volunteers 
supply 
that 
skill 
and 
9ill 
the 
need
Incorrect Perceived Model 
The 
community 
or 
the 
project 
has 
a 
need 
The 
community 
or 
project 
puts 
out 
a 
request 
for 
volunteers 
Volunteers 
supply 
that 
skill 
and 
9ill 
the 
need 
A 
sending 
organization 
has 
increased 
demand 
for 
a 
speci9ic 
location 
or 
type 
of 
volunteer 
project 
The 
organization 
seeks 
out 
more 
placements 
to 
9ill 
the 
volunteers’ 
demands 
The 
hosting 
organization 
agrees 
to 
take 
the 
volunteer, 
in 
exchange 
for 
payment 
or 
in 
hope 
of 
continued 
donations
“You know, [foreigners] always want to 
paint things. They want to paint buildings, 
so we have a building we let them paint. 
Usually we have to repaint the walls after 
the [foreigners] leave because they don’t 
do a very good job.” 
- Excerpt from Rethinking Short-Term Missions for Long-Term 
Impact by Mary Faulds
Broken Feedback Loop
Don’t research
Don’t research 
Buy bad car 
Car breaks
Don’t research 
Buy bad car 
You can 
change your 
behavior in 
the future 
Car breaks
Don’t research 
Invest in the 
wrong things 
abroad
Don’t research 
Invest in the 
wrong things 
abroad 
SCHOOL 
Fails, adds to 
corruption, etc.
Don’t research 
Invest in the 
wrong things 
abroad 
You don’t 
usually 
know it! 
SCHOOL 
Fails, adds to 
corruption, etc.
Poor 
monitoring
Difficulty of Distinction
Easy & Fast Solutions
The “Aid Worker” Myth 
?
The “Aid Worker” Myth 
?
Guilt Offsetting.
(If you plant papayas, 
you can’t get mangoes.) 
ប្រសិនបើអ្នកដាំដើមល្ហុង 
នោះអ្នកមិនអាចទទួយបាន 
ផ្លែស្វា 
យទេ។
Tips 
How should a 
trip organizer 
prepare? 
How can a 
traveler 
decide?
How can a 
traveler 
decide? 
1) How do they market? 
2) Do they know the work? 
3) Personal/Global 
development relevance? 
4) Speak to OTHERS 
5) Educate yourself
1 
# 
How are they “marketing” and 
speaking about their work?
“The statement that this sort of media makes 
is “We have a group of people who are utterly 
helpless, and only you can save them.”… this 
person is helpless – this person needs your 
money – this person is incapable of making a 
better life for him/herself. In going down the 
path of the ‘savior’, we’ll inevitably be biased 
not towards policy that works, but towards 
policy that makes us feel good about 
ourselves.” 
- What is poverty porn and why does it matter for 
development? Matt Collin
1 
# 
WELLS DO NOT 
PROVIDE 
CLEAN WATER.
1 
# 
Fostering moral imperialism
1 
# 
Creates an offsetting culture
1 
# 
The all-inclusive, anywhere-anytime 
volunteer buffet 
2 
#
3 
#
4 
# 
Someone in that country
4 
# 
Someone in that field
4 
# 
Someone in that field
5 
# 
Educate yourself!
5 
# 
Educate yourself!
Child’s rights violations 
5 
#
# 
Orphanage tourism 5
5 
#
“There were about 25 kids inside the 
‘orphanage’. Every time a tourist boat pulled 
up and people went in to deliver their bounty, 
the children would stop what they were doing 
and shout a greeting or a thank you. Doing 
that every five minutes throughout the day is 
surely going to impact on your education. It 
was obvious that the children were being 
used for profit. Yet boat after boat of people 
were pulling up to get their holiday feel good 
points by gawking at children trapped in a 
floating cage, chorusing multilingual 
greetings like polished professionals.” 
- “Orphanage Tourism: Cute Kids, Cashed Up Tourists, Poor 
Outcomes”, Devpolicy Blog, Development Policy Center
Ask yourself: Would this be 
okay if this was happening in 
my community?
Other 
RESOURCES 
to consider
Global 
Ci9zenship 
-­‐ Humility 
-­‐ Inter-­‐connectedness 
-­‐ Compassion 
-­‐ Gra5tude 
Awareness 
of 
Self 
-­‐ Awareness 
-­‐ Curiosity 
-­‐ Authen5city 
Leadership 
& 
Skill 
Building 
-­‐ Responsibility 
-­‐ Ownership 
-­‐ Courage 
-­‐ Self-­‐reflec5on
www.voluntourism101.com
www.voluntourism101.com
Child Safe
Travelers Philanthropy 
Handbook
Learning Service 
Charter/Guidelines/Videos 
www.learningservice.info
Daniela Papi 
d@pepytours.com 
pepycambodia.org 
pepytours.com 
learningservie.info 
lessonsilearned.org
Daniela Papi 
d@pepytours.com 
pepycambodia.org 
pepytours.com 
learningservie.info 
lessonsilearned.org
Daniela Papi 
d@pepytours.com 
pepycambodia.org 
pepytours.com 
learningservie.info 
lessonsilearned.org
Tips 
How should a 
trip organizer 
prepare? 
How can a 
traveler 
decide?
How 
should a 
trip 
organizer 
prepare? 
1) Counter Dunning-Kruger 
2) HAVE contacts, USE them, 
and LISTEN to them 
3) Know the needs 
4) Don’t plant papayas 
5) Don’t forget about the rest!
1 
# 
Counter Dunning-Kruger
#2 
3 
# 
Have, use, and LISTEN
# $ 
1 
# 
3 
Earn the right to leave your 
money in the country
4 
# 
Don’t plant papayas! 
(If you want mangos)
Giving things away can cause problems too… 
It’s COMPLICATED 
4 
#
Development Syndrome 
5 
4.5 
4 
3.5 
3 
2.5 
2 
1.5 
1 
0.5 
0 
Call 
me 
Bono 
-­‐ 
aid 
is 
great! 
Why 
am 
I 
doing 
this 
again? 
White 
Man's 
Burden, 
Easterly, 
and 
all 
that. 
I'm 
with 
Moyo 
-­‐ 
DEAD 
AID! 
Monday 
Tuesday 
Wednesday 
Thursday 
Friday 
Saturday 
Sunday 
# 
4
It isn’t changing your mind
It’s forming new opinions 
based on new information
4 
#
5 
# 
Don’t forget 
the rest of 
the trip (and 
the process!)
money $ You vote with 
Remember: 
your money 
RESEARCH: Giving your
Avoid the 
long-neck-women 
phenomenon.
What are you married to? 
The exact 
initiative 
(a fundraiser, a volunteer 
trip, etc) 
The 
experience for 
the student 
The issue or 
NGO partner
Daniela Papi 
d@pepytours.com 
pepycambodia.org 
pepytours.com 
learningservie.info 
lessonsilearned.org
• Throughout the Journey: 
Adopting a Learning Mindset 
• Before departure: Thorough 
Research 
• While Abroad: Humble, 
Mindful, and Self-Reflective 
Action 
• Back at home: A life-long 
approach
Maryann Bylander 
@maryannby 
Daniela Papi 
@danielapapi

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