1. Danielle Basheer
40 Sixth Avenue, Barataria
(868) 681-4440
danielle.basheer@gmail.com
DABashee@tstt.co.tt
Objective [Describe your career goal or ideal job.]
Experience Administrative Assistant – Training Administration
TSTT – People Development & Performance Management
November 2015 – Present
Managing the administrative needs of the People Development Section
Co-ordination of Training Sessions for the Organization
Processing of payments for various training needs
HR Business Systems Analyst
TSTT – HR Information Systems & Projects
August 2014 – September 2015
Lead the process of proactive analysis, design, implementation and documentation of
solutions for ongoing functional support
Quickly understand the business issues and data challenges of the organization and the
industry.
Identify the strengths and weaknesses and suggest areas of improvement possible
primarily through the use of its Enterprise Resource Planning (ERP) systems and other tools
Review and edit the requirements, specifications, business processes; and provide
recommendations related to the proposed solution.
User oriented testing and troubleshooting of major ERP, corporate information systems
applications or modules e.g. People Soft modules, Customer Information System (CIS)
and Billing Systems etc.
At times function as part of an implementation team on larger projects, and or provide
appropriate individual support to end users.
Supervisor – Training Administration
TSTT – Training & Development
October 2011 – August 2014
Managing the administrative needs of the Training Centre
Processing of Training Manual
Co-ordination of Training Sessions for the Organization
Processing of Payments for various training needs
Implementing and Managing the Video-Conferencing Facilities for the Training Centre
to Internal & External Customers
Marketing the TSTT Training Centre to Internal & External Customers

2. Danielle Basheer
40 Sixth Avenue, Barataria | (868) 681-4440 | danielle.basheer@gmail.com/DABashee@tstt.co.tt
Training Support Analyst
TSTT – Training & Development
2007 – September 2011
Assisting as an administrator of the eLearning system/programmes
Information Resource Centre
o Implementing software for the rollout of the automated system.
o Researching and recommending procedures for the transformation of
the TSTT Library from a manual to an automated system
o Implementing new policies and procedures for the library
management & cataloging
o Assisting in the research/selection of new materials, and suggested
new products.
IT Support for the Employee Development Section
o Researching and Sourcing of Server to be used within the Information
Resource Centre
o Trouble-shooting of technical issues at Chaguaramas Training Centre
o Assist IT with the roll-out of Gmail to the Organization (Project)
HR Analyst
TSTT – Employee Development
2007 – (Acting Position – 4 months)
Assisting in the administration and maintenance of various HR systems - Performance
o Management, Employee Development, Reward & Recognition,
Training & Development and
o coordinated, advises and facilitates implementation of organization-
wide HR systems and initiatives
Team Lead: Service Excellence 2006 & 2007
o Creative & Artistic designer and developer of: Invitations, Programme,
Attendee listing,
o Internal Team Lead – Protocol Manager, TSTT Liaison with Trinidad
Hilton & Conference Center – Service Excellence
Knowledge Championship – Co-Creator of Knowledge Championship concept and
design. Created and developed mechanisms utilized for Knowledge Championship.
Supervisor – Information Management Unit
TSTT – Employee Development
2005 – 2007
Implementing software for the rollout of the automated system.
Researching and making recommendations for transformation of Library from a manual
to an automated system.
Principal Officer/Administrative Clerk
TSTT – Administrative Services
2002 – 2004
Transformation from Manual System.
Implementing new policies and procedures for library management system &

3. Danielle Basheer
40 Sixth Avenue, Barataria | (868) 681-4440 | danielle.basheer@gmail.com/DABashee@tstt.co.tt
cataloging.
Assisting in the research/selection of new materials, and suggested new products.
Customer Service Representative
TSTT – Mobile Corporate Sales & Mobile Special Projects (secondment)
2000 – 2002
Established and maintained Corporate accounts for Corporate clients.
Delivered customer service excellence via investigation and resolution of billing queries
and Account management.
Completed “Bulk” orders in a timely manner.
Assisted in the transformation and implementation of Mobile from a Department to a
Strategic Business Unit.
Managed Budgetary information for Mobile Special Project
Administrative Clerk/Clerical Officer
TSTT – Administrative Services
1996 – 2000
Conducting on-the-job training sessions for deployment for various software applications
within the Department.
Preparing Monthly operational Reports for the Section.
Establishing proper Records Management system.
Designing and implemented standard operating procedures for effective running of the
Unit.
Managing payment process for Requisitions, Invoices and External Suppliers.
Managing and coordinating Conferences and the Secretariat for Americas I & II projects
that the Administration Department were involved with.
Education MSc. Network Security
Anglia Ruskin University,
2012 - 2014
Master of Science
(Subjects covered: Secure Systems, Network Routing Architectures, Enterprise Switching
Networks, Advanced Network Security Principles, IT Infrastructure, Research Methods &
Major Project)
BSc. Business Computing
London Metropolitan University
2005 - 2010
Bachelor of Science
(Subjects covered: Advanced systems analysis, Database systems, E-Business, E-
Commerce Applications, Management Support Systems & Database Application
Development (Oracle))

4. Danielle Basheer
40 Sixth Avenue, Barataria | (868) 681-4440 | danielle.basheer@gmail.com/DABashee@tstt.co.tt
References Available upon request
International Advance Diploma – Computing and Information Systems (NEC)
(Subjects covered: Systems analysis & design, Database design & development, Internet
Systems Administration)
Advanced Diploma – Computing and Information Systems (NEC)
(Subjects covered: Computer technology, System development, E-Commerce, Web
design, Fundamentals of hardware & software, Programming methods)
A.A.S Operating Systems Management – Associates Degree
NIHERST/COSTAATT
2000–2003
Continuation Classes
CXC
1993 - 1995
(History, Geography, Mathematics & Principal of Accounts)
St. Francois Girls College
CXC
1984 – 1989
(English Language, English Literature, Art, Spanish, Geography, Mathematics)
Computer
Proficiency
Proficiency in Microsoft Office Tools Applications (Word, PowerPoint, Excel, Access)
Introduction to Programming Languages C, C++, Java, SQL, HTML, DOS, Basic
Computer Literacy Course – John Donaldson Technical Institute (1992)
Access 7 (Basic) – 12/6/97 (TSTT)
Additional Training Event Management – Event Production and Entertainment Module – Arthur Lok Jack
School of Business (29th & 30th June 2006)
Mastering MS Projects 2003 – Arthur Lok Jack School of Business (15th – 18th May 2007)
Creating & Keeping Customers – TSTT
The Secrets of Successful Technical Writing – (Certificate of Merit) December 7th, 2011
John Donaldson Technical Institute
N.E.C.
1990 – 1992
Jewellery Craft