1. ServiceNow
mobile roadmap
December 2013
Dan Turchin | ServiceNow | Sr. Director
Product Strategy

2. Objectives
1.
2.
3.
4.
Understand our mobile roadmap
Consider how mobile can help your organization
Plan your mobile strategy
Q&A

3. Our mobile philosophy
Mobile first
Design for mobile use cases. Reduce clicks, eliminate
unnecessary typing, and personalize the interface.
Presence-aware
Make the mobile user experience better than the web by
incorporating status, presence, social cues, and location.
Embrace consumerization
Make accessing, managing, and using ServiceNow when
mobile intuitive, familiar, and secure.

4. Mobile in Berlin, Calgary, and Dublin
Release
Smartphone
Tablet
Berlin
Mobile views
Web interface
Calgary
Mobile views
iPad HTML5 app
Dublin
iOS and Android HTML5 app
iOS and Android HTML5 app
iPhone in Berlin
iPad in Calgary
iPhone in Dublin

5. Mobile in Berlin
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•
•
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Key features
Platform integration
Device detection
Unified architecture
Social integration

6. Mobile in Calgary
•
•
•
•
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Key features
iPad HTML5 app
Card view
Favorites
Preview pane
Multi-column filter in lookup lists

7. Mobile in Dublin
•
•
•
•
Key features
iOS and Android HTML5 app
End-user self-service
Personal Tasks app
Stream view of lists and forms

8. Why your mobile initiative
will succeed

9. Where’s the business value?
Business projects succeed. Technology projects fail.
What are our
business
objectives?
What gives us
a competitive
advantage?
How will
improved
responsiveness
impact the
business?

10. Mobile strategies that work
...answer these questions
Who will benefit most
from mobile and why?
Are we ready for it
culturally and
technologically?
Where will adoption be
quickest?

11. Mobile readiness top ten
Successful mobile initiatives answer these questions...
What is our BYOD policy?
What is our MDM (Mobile Device Management) policy?
Are Android and iOS devices secured using a third-party agent?
Are BlackBerry users assigned to a BES (BlackBerry Enterprise Server)?
Is our device support policy different for smartphones and tablets?
What is our data storage policy for mobile devices?
Does our privacy policy allow the sharing of location-based information?
What is our default data plan per supported carrier? How is excess usage handled?
How do we authenticate to internal applications from mobile devices?
Who owns mobile security? Support? Provisioning? Billing?
© 2013 ServiceNow All Rights Reserved
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12. Why you’ll succeed
Reward good behavior
Cultivate power users
Have a plan
Have a strategy

13. Learn from the best
IT Users
Business
Users
Managers

14. Download the whitepaper
Lessons from Successful Mobile Initiatives
servicenow.com/white-papers.do

15. Our whole crew’s here to help
Dan Turchin
Sr. Director Product Strategy
e: dan.turchin@servicenow.com
p: (408)899-3954
m: (650)533-0918