1. CONFLICT MANAGEMENT
AMONG STAFF
demonstrate the skills for
effective conflict resolution
in the workplace.
CDEV 2910
Management of Childcare Programs
2.
3. Conflict
• Conflict itself is neither good
nor bad.
• Differences are built in as a
necessary part of life for
providing new ideas and
creating new possibilities.
• Without conflict there would be
no change.
4. Conflict
• The differences or conflict can also lead to
friction, threat and negative outcomes.
• Conflict is based on CARING. Each of the
parties involved desires or cares about
something.
• Usually those involved are frustrated
because they:
- cannot get something they believe
they need
- cannot give something they believe
they should be able to give