Darcy Bevelacqua

Rochester, New York Area United States

Customer Experience/ CRM Consultant

Apparel / Fashion

We specialize in delivering improved customer experience (CX) to drive bottom line growth. We enable organizations to understand their customers by using customer experience mapping, market research, ethnographic research, customer segmentation & analytics to understand how customers interact with your brand thru all the channels (email, web, social, call center, retail, etc.) and across the customer lifecycle. Our team has a combination of CRM technology skills (database, web, apps, call center, etc.) and strategy skills to accurately diagnose the problems and provide cost effective solutions. We look at your marketing database, data cleaning & governance and customer contact strateg...