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SAN JOSE UNIFIED SCHOOL
          DISTRICT
  INSPIRING AND PREPARING ALL STUDENTS
     TO SUCCEED IN A GLOBAL SOCIETY




Welcome to
Returning Support Provider
Orientation
September 4 & 6, 2012
What’s the big deal?

“Whatever success I had as a teacher, I can
credit to mentors I had throughout my career.
I want to pass on to others what I have
learned and help new teachers get a good
start in their profession.“
                An Awesome San José Support Provider
Yearlong Goals


Strengthening our skill sets in formative
assessment and mentoring to engage in
meaningful dialogue around Equity &
Culturally Responsive Teaching
Support Provider

Meeting Goals
• Analyze and provide feedback on
  program
• Prepare to work with your
  Participating Teacher
Everyone’s It

•   Move safely around the room, if
    tagged freeze arms held out, un-
    freeze by answering a question,
    continue moving
•   What is your favorite dish?
•   What are some of your strengths as a
    coach?
•   What makes a good teacher?
BTSA Induction
BTSA Induction



Being a support provider is like _____
because _____.
BTSA Induction
• Choose a postcard
• Write the prompt for your card on a
  sticky (or on the back of the card if
  you’d like to keep it)
• Share at your table
• As a table, choose one to share with the
  whole group
BTSA Induction



Being a support provider is like _____
because _____.
BTSA Induction

Synectics

Being a support provider is like _____
because _____.
District Data

         Participating Teachers
145
                     140
140
135
                                  130
130
125
120      117

115
110
105
      2010/2011   2011/2012   2012/2013
SJUSD State Survey Results


On average, how frequently did you
              meet?

     Slightly more than weekly
SJUSD State Survey Results


How much time did you spend in
monthly prep for your PT meetings?

          30-60 minutes
SJUSD State Survey Results


How frequently, on average, did you
         observe your PT?

          3 or more times
SJUSD State Survey Results

The following examples of support
had a strong impact on your PTs’
classroom practice:
   Coaching/observing & providing
   feedback
   Sharing SP experiences of
   teaching
   Providing emotional support
Here’s What!                            So What?   Now What?
                                                         SPs,PTs&
On average, how                                          Program
frequently did you
communicate with your
BTSA SP in ways
OTHER THAN IN
PERSON (email, phone,
or other)? I never
      Less
           than     communi
Once per once per     cated
month, 2 month, 5    with my      Daily, 5
   %        %         SP in         %
                       this
                    way, 1%

        Twice
         per
        month,             2-3 times
         14%                   a
                           week, 30
                               %




          Weekly,
           43%
Here’s What!                              So What?             Now What?
                                                                     SPs,PTs&
On average, how                              • Over 75% of SPs       Program
frequently did you                             communicate with
communicate with your                          their PTs, other
BTSA SP in ways                                than in
OTHER THAN IN                                  person, quite
PERSON (email, phone,                          frequently.
or other)? I never
      Less
           than     communi
Once per once per     cated
month, 2 month, 5    with my      Daily, 5
   %        %         SP in         %
                       this                  • What frequency of
                    way, 1%
                                               communication is
        Twice
         per                                   both supportive of
                           2-3 times
        month,
         14%                   a
                                               the PTs and
                           week, 30
                               %
                                               reasonable for the
                                               SPs?

          Weekly,
           43%
Here’s What!                              So What?               Now What?
                                                                       SPs,PTs&
On average, how                              • Over 75% of SPs         Program
                                                                    SPs:
frequently did you                             communicate with
communicate with your                                               Check in with PTs
                                               their PTs, other     about how often, and
BTSA SP in ways                                than in
OTHER THAN IN                                                       best way to
                                               person, quite        communicate. Set
PERSON (email, phone,                          frequently.
or other)? I never                                                  communication goals.
      Less
           than     communi
Once per once per     cated
month, 2 month, 5    with my      Daily, 5
   %        %         SP in         %
                       this                  • What frequency of    Program:
                    way, 1%
                                               communication is     Practice/model
        Twice
         per                                   both supportive of   communication with
                           2-3 times
        month,
         14%                   a
                                               the PTs and          SPs and PTs in
                           week, 30
                               %
                                               reasonable for the   multiple
                                               SPs?                 ways, i.e., share cell
                                                                    phone #s.
          Weekly,
           43%
Your Turn

With your table group:
• Look over the data
• Discuss the So What? & Now What
• Write ideas
• Have a speaker prepared to share
• Chime signals sharing in about 10
  minutes
Program Logistics

BTSA Consent Form
Program Logistics

BTSA Consent Form
http://bit.ly/spconsent
Break
Formative Assessment for
California Teachers (FACT)
     Context for Teaching and Learning



         Assessment of Teaching
              and Learning



     Inquiry into Teaching and Learning
           (IIP Embedded Across)



         Summary of Teaching and
               Learning
Induction Timeline: FACT

        Traditional                       ECO
   Year 1             Year 2
 Context for          Context for          Context for
Teaching and         Teaching and         Teaching and
  Learning             Learning             Learning


 CSTP 1&2            Continuum of         Continuum of
Conversations      Teaching Practice    Teaching Practice

Assessment of       Assessment of        Assessment of
   Teach.              Teach.               Teach.
 & Learning          & Learning           & Learning

One Inquiry into   Two Inquiries into   Two Inquiries into
 Teaching and        Teaching and         Teaching and
   Learning            Learning             Learning

 Summary of          Summary of           Summary of
 Teaching &          Teaching &           Teaching &
  Learning            Learning             Learning
Putting it all together


Continuum of
Teaching Practice          FACT Modules




Collaborative Logs        Conversation
                          Guides
Program Logistics


Review Calendar
Attend one session of each Returning
Support Provider meeting & appropriate
Inquiry meeting with each PT
Program Logistics

Six Semester Units Available
 University of San Diego
 $450 per course
 Email reminders and registration link
 Register and pay on-line (USD)
Program Logistics

BTSA Web site
Program Logistics


Collaborative Logs
• Due 5th of each month
• One log labeled by each month
• Submit via fax, pony, upload or email
Program Logistics

eFACT Portfolio
Program Logistics


Release time
• Observation of PT for initial assessment
  & Inquiry
• For PT observation related to Inquiry
  project, must be listed on IIP
• Sub codes emailed each month to SPs
Program Logistics
Program Logistics
SP MOU
Stipend is dependent on successful completion of all
MOU requirements. SP stipends are reduced by:
$300 for the first and subsequent required Support
Provider meetings not attended. SPs may be released
if they fail to attend a second SP meeting.
SP stipend is reduced by 1/9 for each month a
collaborative log is not received and/or the SP has not
met with his/her PT.
Program Logistics


Memorandum of Understanding (MOU)
What clarifications are needed?
Program Advisor: Darren
                                     x 14311
Elementary                  Middle
•   Almaden                 • Hoover
•   Anne Darling            • John Muir
•   Bachrodt                • Willow Glen
•   Booksin                 High
•   Canoas                  • Broadway
•   Empire Gardens          • Lincoln
•   Hacienda                • Pioneer
•   Reed                    • Willow Glen
•   Schallenberger          • Willow Glen Plus
Program Advisor: Kelly
                                      x 14329
Elementary                    • Olinder
•   Allen at Steinbeck        • Simonds
•   Galarza                   • Terrell
•   Gardner                   • Trace
•   Grant                     • Washington
•   Horace Mann               • Willow Glen
Program Advisor: Kelly
                            x 14329
Middle
• Bret Harte
• Burnett
• Castillero
• River Glen
High
• Gunderson
• Leland
Communication Loop

Information and Complaint Process
Guidance        • Support Provider
 Support        • BTSA Contact
Provider         • Manager
                  (Linda)
 BTSA Website
Support Provider

Meeting Goals
• Analyze and provide feedback on
  program
• Prepare to work with your
  Participating Teacher
Closure

5 – Write five words that describe BTSA and
the work you will be doing this year with
your Participating Teacher(s)

3 – Share three of the words with a partner

1 – Choose one of the words to say to the
whole group, sharing around the room
clock-wise
Program Logistics

Remaining questions

Feedback – Complete Form

October 8 & 10: Coaching for Induction

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Returning Support Provider Orientation

  • 1. SAN JOSE UNIFIED SCHOOL DISTRICT INSPIRING AND PREPARING ALL STUDENTS TO SUCCEED IN A GLOBAL SOCIETY Welcome to Returning Support Provider Orientation September 4 & 6, 2012
  • 2. What’s the big deal? “Whatever success I had as a teacher, I can credit to mentors I had throughout my career. I want to pass on to others what I have learned and help new teachers get a good start in their profession.“ An Awesome San José Support Provider
  • 3. Yearlong Goals Strengthening our skill sets in formative assessment and mentoring to engage in meaningful dialogue around Equity & Culturally Responsive Teaching
  • 4. Support Provider Meeting Goals • Analyze and provide feedback on program • Prepare to work with your Participating Teacher
  • 5. Everyone’s It • Move safely around the room, if tagged freeze arms held out, un- freeze by answering a question, continue moving • What is your favorite dish? • What are some of your strengths as a coach? • What makes a good teacher?
  • 7. BTSA Induction Being a support provider is like _____ because _____.
  • 8. BTSA Induction • Choose a postcard • Write the prompt for your card on a sticky (or on the back of the card if you’d like to keep it) • Share at your table • As a table, choose one to share with the whole group
  • 9. BTSA Induction Being a support provider is like _____ because _____.
  • 10. BTSA Induction Synectics Being a support provider is like _____ because _____.
  • 11. District Data Participating Teachers 145 140 140 135 130 130 125 120 117 115 110 105 2010/2011 2011/2012 2012/2013
  • 12. SJUSD State Survey Results On average, how frequently did you meet? Slightly more than weekly
  • 13. SJUSD State Survey Results How much time did you spend in monthly prep for your PT meetings? 30-60 minutes
  • 14. SJUSD State Survey Results How frequently, on average, did you observe your PT? 3 or more times
  • 15. SJUSD State Survey Results The following examples of support had a strong impact on your PTs’ classroom practice: Coaching/observing & providing feedback Sharing SP experiences of teaching Providing emotional support
  • 16. Here’s What! So What? Now What? SPs,PTs& On average, how Program frequently did you communicate with your BTSA SP in ways OTHER THAN IN PERSON (email, phone, or other)? I never Less than communi Once per once per cated month, 2 month, 5 with my Daily, 5 % % SP in % this way, 1% Twice per month, 2-3 times 14% a week, 30 % Weekly, 43%
  • 17. Here’s What! So What? Now What? SPs,PTs& On average, how • Over 75% of SPs Program frequently did you communicate with communicate with your their PTs, other BTSA SP in ways than in OTHER THAN IN person, quite PERSON (email, phone, frequently. or other)? I never Less than communi Once per once per cated month, 2 month, 5 with my Daily, 5 % % SP in % this • What frequency of way, 1% communication is Twice per both supportive of 2-3 times month, 14% a the PTs and week, 30 % reasonable for the SPs? Weekly, 43%
  • 18. Here’s What! So What? Now What? SPs,PTs& On average, how • Over 75% of SPs Program SPs: frequently did you communicate with communicate with your Check in with PTs their PTs, other about how often, and BTSA SP in ways than in OTHER THAN IN best way to person, quite communicate. Set PERSON (email, phone, frequently. or other)? I never communication goals. Less than communi Once per once per cated month, 2 month, 5 with my Daily, 5 % % SP in % this • What frequency of Program: way, 1% communication is Practice/model Twice per both supportive of communication with 2-3 times month, 14% a the PTs and SPs and PTs in week, 30 % reasonable for the multiple SPs? ways, i.e., share cell phone #s. Weekly, 43%
  • 19. Your Turn With your table group: • Look over the data • Discuss the So What? & Now What • Write ideas • Have a speaker prepared to share • Chime signals sharing in about 10 minutes
  • 21. Program Logistics BTSA Consent Form http://bit.ly/spconsent
  • 22. Break
  • 23. Formative Assessment for California Teachers (FACT) Context for Teaching and Learning Assessment of Teaching and Learning Inquiry into Teaching and Learning (IIP Embedded Across) Summary of Teaching and Learning
  • 24. Induction Timeline: FACT Traditional ECO Year 1 Year 2 Context for Context for Context for Teaching and Teaching and Teaching and Learning Learning Learning CSTP 1&2 Continuum of Continuum of Conversations Teaching Practice Teaching Practice Assessment of Assessment of Assessment of Teach. Teach. Teach. & Learning & Learning & Learning One Inquiry into Two Inquiries into Two Inquiries into Teaching and Teaching and Teaching and Learning Learning Learning Summary of Summary of Summary of Teaching & Teaching & Teaching & Learning Learning Learning
  • 25. Putting it all together Continuum of Teaching Practice FACT Modules Collaborative Logs Conversation Guides
  • 26.
  • 27. Program Logistics Review Calendar Attend one session of each Returning Support Provider meeting & appropriate Inquiry meeting with each PT
  • 28. Program Logistics Six Semester Units Available University of San Diego $450 per course Email reminders and registration link Register and pay on-line (USD)
  • 30. Program Logistics Collaborative Logs • Due 5th of each month • One log labeled by each month • Submit via fax, pony, upload or email
  • 32. Program Logistics Release time • Observation of PT for initial assessment & Inquiry • For PT observation related to Inquiry project, must be listed on IIP • Sub codes emailed each month to SPs
  • 34. Program Logistics SP MOU Stipend is dependent on successful completion of all MOU requirements. SP stipends are reduced by: $300 for the first and subsequent required Support Provider meetings not attended. SPs may be released if they fail to attend a second SP meeting. SP stipend is reduced by 1/9 for each month a collaborative log is not received and/or the SP has not met with his/her PT.
  • 35. Program Logistics Memorandum of Understanding (MOU) What clarifications are needed?
  • 36. Program Advisor: Darren x 14311 Elementary Middle • Almaden • Hoover • Anne Darling • John Muir • Bachrodt • Willow Glen • Booksin High • Canoas • Broadway • Empire Gardens • Lincoln • Hacienda • Pioneer • Reed • Willow Glen • Schallenberger • Willow Glen Plus
  • 37. Program Advisor: Kelly x 14329 Elementary • Olinder • Allen at Steinbeck • Simonds • Galarza • Terrell • Gardner • Trace • Grant • Washington • Horace Mann • Willow Glen
  • 38. Program Advisor: Kelly x 14329 Middle • Bret Harte • Burnett • Castillero • River Glen High • Gunderson • Leland
  • 39. Communication Loop Information and Complaint Process Guidance • Support Provider  Support • BTSA Contact Provider • Manager (Linda)  BTSA Website
  • 40. Support Provider Meeting Goals • Analyze and provide feedback on program • Prepare to work with your Participating Teacher
  • 41. Closure 5 – Write five words that describe BTSA and the work you will be doing this year with your Participating Teacher(s) 3 – Share three of the words with a partner 1 – Choose one of the words to say to the whole group, sharing around the room clock-wise
  • 42. Program Logistics Remaining questions Feedback – Complete Form October 8 & 10: Coaching for Induction

Notas del editor

  1. Darren: 4:00 – 4:03Welcome to the Returning SP Orientation. Thank you for your dedication…I think I know everybody.Araceli decided to take a teaching position at River Glen and she’s very excited about that.Introduce Kelly Mack. She is new to SJ. She has been a teacher and BTSA SP form many years in Franklin McKinley. She’s also worked with FACT so she comes with a lot of knowledge already.There will be very few handouts. Thank you for bringing computers.
  2. Darren4:03 – 4:07In considering the goals for this year we examined the feedback from last year’s SP trainings and saw the desire to continue around a similar theme and focus. Specifically, this year’s training will target mentoring skills and providing PTs more support with the induction standards. You will notice these are aligned to the Opportunity 21 concepts, which ideally will help the PTs recognize the connection between their BTSA work and issues of equity.
  3. 4:19 – 4:34DarrenWe’ve been back from summer vacation and we’ve had time to reflect. Maybe you’ve traveled abroad, camped went up to your summer home in the mountains. I saw this postcard and thought of how being a support provider is like fishing.Being a support provider is like fishing because you have to have patience. The best time to do this work is early in the morning or late in the afternoon, and you just sit back and reflect in between.
  4. 4:19 – 4:34DarrenBeing a support provider is like fishing because you have to have patience. The best time to do the work is early in the morning or late in the afternoon, and you just sit back and reflect in between.There are some envelopes with postcards inside…Choose one and complete the prompt. Then share at your table with your table partners. As a table decide which one you would like to share with the rest of the group. Take 10 minutes to think, share and decide. Then we’ll come back together as a group. They share, and share out.
  5. 4:19 – 4:34DarrenBeing a support provider is like fishing because you have to have patience. The best time to do the work is early in the morning or late in the afternoon, and you just sit back and reflect in between.There are some envelopes with postcards inside…Choose one and complete the prompt. Then share at your table with your table partners. As a table decide which one you would like to share with the rest of the group. Take 10 minutes to think, share and decide. Then we’ll come back together as a group. They share, and share out.
  6. 4:19 – 4:34DarrenBeing a support provider is like fishing because you have to have patience. The best time to do the work is early in the morning or late in the afternoon, and you just sit back and reflect in between.There are some envelopes with postcards inside…Choose one and complete the prompt. Then share at your table with your table partners. As a table decide which one you would like to share with the rest of the group. Take 10 minutes to think, share and decide. Then we’ll come back together as a group. They share, and share out.
  7. 4:19 – 4:34DarrenThis activity is called synectics. It’s a way of creatively connecting two irrelevant concepts or ideas to further thinking around them.
  8. 4:34 – 4:37DarrenWe’re going to take a look at some data about the San Jose program and some results form last year’s surveys, both SPs and PTs, and think about ways we can improve the program. This year we have 130 PTs, the program is capped and there is a wait list.
  9. 4:37 – 4:38DarrenThis data is the same. Thank you for continuing to be awesome in similar ways to what last year’s data reveals…The information from the PT results of the San Jose survey showed that, on average, you met slightly more than one a week. This numerical data is supported by information you shared from your application to be a support provider. We have narratives to add to the numbers as well, when I say the # of your quote, please read your quote aloud. Quotes:Just having someone to talk to helped her. Meeting on a regular basis both informally and formally was beneficial.As a SP I have found that by meeting with my PT's on a regular basis I am able to get to know them on a personal as well as a professional level.
  10. 4:38 – 4:39DarrenEven though you met frequently, time preparing for the PT meetings was slightly less than last year at between 30-60 minutes a month. I have a feeling, it was actually more. Your presence now is greater than 3 hours, which is time spent preparing for your PT meetings.
  11. 4:39 – 4:40DarrenThis dedication on the value you place on observing your colleagues is also supported by your sentiment. Quotes:3) Observations and reflections were really valuable to both myself and my PT's. It guided our conversations and led my PT's to what they felt they wanted to work on in their classrooms.
  12. 4:40 – 4:41DarrenAccording to your PTs, the following 3 items had a strong impact on their classroom practice: From SP reapps. Being familiar with resources helped PTs.Quotes: 4) There's a certain satisfaction that comes with coaching, consulting, and collaborating with beginning teachers. There's mutual learning, growth, and respect that is gained throughout our time together. Many of the teachers I have worked with have remained in contact with me and know we are there for each other.5) I like knowing that I can be one person that a new teacher can turn to for advice and support their first two years in this profession. I've been a support provider for a few years now and I find satisfaction in creating a trusting bond with new teachers and helping them find value in the inquiries and how itapplies to their teaching practices.
  13. 4:41- 5:15Kelly Now you’re going to have an opportunity to look at some of the data and help us determine next steps to improve the BTSA program. The format for analyzing the data is the same as last year’s Here’s What, So What?, Now What? In groups, you’ll be looking at either SP or PT data. The first piece we wanted to share is regarding alternate means of communication, besides in person, between SPs and PTs. This is from the PT survey. Here’s What!-------READ PROMPT-------Click to see graph
  14. 4:41- 5:15Kelly So What?-------(get volunteers to read) -------- which makes me wonder, read question
  15. 4:41 – 5:15 (end this slide by 4:50)KellyNow What? Implications for SPs, PTs, and the program -------(get volunteers to read)---and for the program I READ
  16. 4:41- 5:15 (end this slide by 4:52)Kelly You’ll have about 10 minutes to analyze the data. CONSIDER HOW TO DILENIATE WHO IS RESPONSIBLE FOR WHICH NUMBERS ON THE WORKSHEET. Show me thumbs up, thumbs down if you’re ready. Have the hand outs behind the PP so it can be referenced while sharing out and to add thoughts too while they are sharing
  17. 5:15 – 5:30Darren:Walk though the steps to complete the BTSA consent form. State required sign up as a support provider. Last year you may recall we had problems with the internet, but Steven has assured me we should not have problems. The link is written here. If you feel comfortable, please begin. Otherwise I would encourage you to follow along with me. I’ll model it first, then you’ll have time to do it. If you need help, Kelly and I will walk around to help you. After this, we’ll have our break. Please return at 5:40. Model how to do this. Requirement from the State- sign on and get an id numberYou do not need to print out number info and give to us.
  18. 5:15 – 5:30 Darren:CTC Consent form during meeting.Requirement from the State- sign on and get an id number
  19. 5:30 -5:40
  20. Kelly5:40 – 5:50Welcome Back.  I’d like to share a flow chart of the FACT modules and give you a chance to think pair share to refresh your minds about the different modules. When thinking about the various modules, please consider, and share with a partner:What is the purpose of each of the modules? In this module, what did you do with your PTs?“I heard you mention ____________”What questions came up about the modules?
  21. 5:50 – 5:55 Kelly -1)) a word about ECO’s. we’ve received many questions about ECOs already. PT1s applications are due October 1st and they should have a response by mid-October on whether they have been approved. We will share applications at their orientation. Until then, all PT1s are considered PT1s, not ECO.0) Purpose: Show the vision of the entire year for the various tracts of PTs. This is the direction your PTS are going in. We use Formative Assessment system to help teachers accelerate the growth of their teaching practice.The same across for all participantsHighlight the the second row and the change. 1st year teachers are able to go in depth with CSTP 1 Engaging and Supporting all Students in learning and CSTP2 Creating & Maintaining Effective Environments for Student Learning. As you may recall, PT 1s only need to mark CSTP 1 and 2 on their Continuums. The Assessment of Teaching & Learning is the same as well. A difference between Year 1 and Year 2 and ECOs is the number of Inquiries. For those conducting 2 inquiries, for the sake of time and sanity, we recommend they do one inquiry in the fall and one in the spring. Finally, all participants complete a summary of Teaching and Learning, which is basically a focused reflection on their year.
  22. 5:55 – 6:10KellyIn addition to the FACT components, there are a few other resources to guide your work with your PTs. Collaborative logs are on the website. Everybody begins working on PT1 collaborative logs if approved moved ECO collaborative logs. One resource we have noticed is not widely used, but may prove very useful are the conversation guides. The conversation guides are a series of leveled questions regarding the 4 BTSA Induction standards of: Pedagogy, Equity, Special Populations, ELLs as well as the topic of Class, School Community and District. The questions are similar to those on the Collaborative logs. They are located near the end of your FACT user’s guide, pgs 90-94.
  23. 6:00 – 6:10 KellyThis is a screenshot of the Equity Conversation guide. Generally the Contextualizing questions are for year 1s, and Extending for year 2s. Please use the appropriate question for the needs of your PT.Take a moment to consider, when might you use them? How might this support your work? Make copies of the conversation guide (buff colored).
  24. 6:10 – 6:13Darren Hand out the calendar (MAKE PRINTOUTS/COPIES)Overall, the calendar is a bit different from last year. Note Classroom Management changes
  25. 6:13 – 6:14DarrenSix units are available for the year of being a support provider. The cost of the units is slightly higher this year.Clarify SP credits, how many can be applied toward salary scale/pd growth
  26. 6:14 – 6:16DarrenShow:PDF of FACT User GuideCollaborative LogsCalendar gCal
  27. 6:16 – 6:17DarrenCollaborative logs are due on the fifth of each month. You can send them by fax, pony, upload or email. Not October/NovemberAll dates on each monthShow the link, here it is
  28. 6:15 – 6:16DarrenSame as it ever was
  29. 6:17 – 6:20Darren: Post procedures for this Please use!MODEL HOW TO DO THISShare (posted?) link to the Smart Find Express Website
  30. 6:16 – 6:20Darren: Model how to do this, Highlight the BTSA Reason
  31. 6:20 -6:30Darren:Reminder.CONSIDERING: adding a link to the MOU for them to print out and mail to usPass out (make copies) and sign, and collect
  32. 6:20 – 6:30DarrenRead MOU. Ask questions.Ask participants to read the SP MOU and Calendar noting questions on a post-it. In order to save time and ensure all questions are clear, we will type all questions from both SP meetings and answer them in a FAQ format that will be emailed to all SPs next week. Will also be posted on BTSA web site 10 minutes
  33. 6:30 –6:35Kelly
  34. 6:30 –6:35Kelly
  35. 6:30 –6:35Kelly
  36. 6:35 – 6:38KellyCONSIDERING: This information is a BTSA program requirement to illustrate that the SP assigned to each PT is the first point of contact for the PT. Ask them any questions. If needed, the SPs will contact Darren or I if they need additional support or are unable to come to a resolution over an issue. Finally, if the BTSA Coaches are unable to resolve the conflict, we will get our manager involved.Another resource for questions is the BTSA web site
  37. 6:38 – 6:48KellyCONSIDERING: linking this to the year long goalIf time…or turn to a partner
  38. 6:48 – 6:55KellyThank you for joining us today and if you have any other questions or concerns, please let us know.