Annual book 2016 en

2016PerformanceandAccountabilityReport
WHITE PAPER 2016
Performance and Accountability Report
COMMUNICATIONS
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H.E. ERDENEBAT Jargaltulga
Prime Minister of Mongolia
Your Excellency,
I am pleased to present you the Report on Performance of 2016 Fiscal Year of the Communications Regulatory Commission.
The report was prepared in accordance with the Article of 8.11 of the Law on Communciations of Mongolia approved
in 2001. The report contains the summary of activities in the communications and information technology sector and
prinicipal regulatory affairs within the framework of the authority and responsibilities defined by the Law.
The Audited Financial Statement of Accounts of the CRC for 2016 also included in the Report.
ADIYASUREN Saikhanjargal
Chairman & CEO
Communications Regulatory Commission
December 31, 2016
COMMUNICATIONS
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ADIYASUREN Saikhanjargal
Chairman & CEO
MEMBERS:
Naranmandakh.T
Chief-Secretary
Board of Commissioners Meeting
Erdenechuluun.Z
Department of Administration and Cooperation
Dolgorsuren.S
Department of Regulatory Policy Implementation
Amgalan.Z
Department of Radio Frequency Regulation and Monitoring
Erdenebulgan.CH
Department of Market and Tariff Regulation
Tserennyam.P
Department of Postal Service Regulation
CONTACT:
Communications Regulatory Commission
Мetro Business Centre, A block, 5th floor
Baga Toiruu, 6th khoroo, D.Sukhbaatar Street-13
Ulaanbaatar-14201, MONGOLIA
Tel: +976 11304258, 18001858
Fax: +976 11327720
E-mail: info@crc.gov.mn
Website: www.crc.gov.mn
EDITORIAL COUNCIL

5WHITE PAPER 2016
Mongolia: Country profile 6
Information on National programs and policy
documents of ICT sector
8
Key statistics of ICT sector of Mongolia 2016 10
Mobile and fixed networks
Internet service
Postal Service
CATV and IPTV
Economic features
11
18
20
24
27
What we did in 2016 30
The “Legal guide of the Information
Communication Sector of Mongolia” published
4G-LTE service in Mongolia
Integrated Index for Poster
Development (2IPD) evaluation
Monitoring and Enforcement
34
36
37
39
C O N T E N T
Who we are - Communication Regulatory
Commission
46
ICT events 47
Seminars and workshops for service providers 57
Cooperation 60
Foreign relations and events 66
Human resource development program and
training
75
Appendix 77
Appendix 1: List of the resolutions approved by the
Board of Commissioners Meeting in
2016
Appendix 2: List of the ICT standards approved in
2016
Appendix 3: Certificate of Audit
78
85
87

COMMUNICATIONS
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6
COUNTRY PROFILE
3,119,935
2per кm2
Ulaanbaatar (45%)
82.4%
3.86%
13.74%
1,564,115.75 km2 (19th)
4 seasons, extreme continental
Winter ave -230
С
Summer ave +250
С
4,374m above the sea.
Sunshine > 250 (days/year)
Buddhism 53%
Muslim 3%
Shamanism 4%
Christian 2%
Other 39%
Mongol
Kazakh
Others
21
Mongolian
Demography
Population:
Density:
Capital:
Ethnic groups
Territory:
Climate:Religion:
No.of province:
Language:
Geography and climate
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7ЖИЛИЙН ТАЙЛАН 2015
Ажлын гүйцэтгэл, үр дүн, санхүүгийн тайлан
Parliamentary
14 Ministries
19 Agencies
₮ 15.6 Bilion
Agriculture, mining
Mongol empire
Post imperial
Independence (Dec.29)
Communist regime
Democratic regime
Copper, coal, molybdenum
Government type:
Government:
GDP total:
Economy:
Mineral resources:
Government and Politics History brief
1206
1368
1911
1921
SINCE 1990
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NATIONAL PROGRAMS AND POLICY
DOCUMENTS OF ICT SECTOR
№
Name of National
Program
Dates and
approval number
Main purpose of program
1
National satellite
program/2012-2016/
Government
resolution #137
(November 24,
2012)
To develop and localize aerospace research and space technology in
Mongolia, to launch, possess and use national satellite and identify
main activities to strengthen international cooperation in the area.
2
Information security
program/2010-2015/
Government
resolution #141
(June 02, 2010)
To guarantee national security, basic rights and freedoms of citizens by
undertaking gradual measures to ensure cyber security of e-database,
information and its supporting infrastructure of Mongolian governmental
and non-governmental organizations, citizens and business entities.
3
National program
to switch over to digital
technology television
broadcasting network
/2010-2015/
Government
resolution #275
(October 27,
2010)
To enable provision of quality, accessibility and more information enriched
broadcasting services to all citizens by introducing new ICT services and
increase the consumption, to implement the platform of the Government
of Mongolia to switch over to digital technology television broadcasting
network.
4
Postal services to every
household”/2011-2020/
Government
resolution #126
(2011)
To build national postal main network in Mongolia, to improve delivery
performance of services, introduce new types of services based on
information technology in addition to the traditional pattern to facilitate
delivering postal service more accessible, reliable and in immediate manner.

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5
High-speed
broadband network
/2011-2015/
Government
resolution #145
(May 03, 2011)
To develop favorable legal and regulatory environment to support expansion,
use, and possession of information, communications, high-speed broadband
networks. The program specified future measures and actions to be taken
further.
6
E-Government
program /2012-2016/
Government
resolution #101
(April 04, 2012)
The main purpose of the program is delivering operations of the government
organizations more transparent, open and encouraging citizens’ participation
in public policy development, providing public services to citizens more
accessible without additional burden, introducing e-service development and
enhancing quality of public services.
7
Developing national
innovation system
/2008-2015/
Government
resolution #306
(November 28,
2007)
To develop a model of national innovation system and specify priority
objectives and measures to ensure sustainable economic development and
to increase competitiveness of manufacturing industry and operational
efficiency of science and technology with the purpose of setting up the
foundation of creating an efficient national innovation system comply with
Mongolian specific features.
8
Government policy
for development of
information and
communications
/2017-2025/
Government
resolution #47
(February 08,
2017)
The main purpose of the policy to support development of Mongolia, deliver
the benefits of advancement of information and communciations to the
public, to encourage export oriented national industry development based
on knowledge absorbed high technologies, support human capacity building
and increase competitiveness.

COMMUNICATIONS
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KEY STATISTICS OF ICT SECTOR OF MONGOLIA | 2016
MOBILE
AND FIXED
NETWORK
INTERNET
SERVICE
CATV AND
IPTV
ECONOMIC
INDICATORS
54321
POSTAL
SERVICE
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MOBILE AND FIXED NETWORK
1

12
NUMBER OF MOBILE SUBSCRIBERSBACKBONE NETWORK
1 MOBILE AND FIXED NETWORK
3,068.2
2015
3,027.2
2014
1,743.5
2009
2,023.0
2010
2,373.0
2011
2,811.5
2012
2,877.6
2013
Length of fiber optic cable: km
Information and communication networking
company
17,462 km
Skynetworks LLC 7,870 km
Mobicom networks LLC 7,757 km
Gemnet LLC 2,265 km
Ulaanbaatar Railway Joint Stock company 1,406 km
Total 36,760 km
Following service providers run backbone network business in
the market 2016
2016
3,409.4

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MARKET SHARE OF MOBILE SUBSCRIBERS | 2009-2016
Name 2009 2010 2011 2012 2013 2014 2015 2016
Mobicom corporation LLC 45.65% 44.23% 42.91% 46.03% 46.25% 40.03% 41.81% 39.21 %
Skytel LLC 22.25% 21.92% 19.66% 15.84% 16.60% 15.98% 14.99% 16.00%
Unitel LLC 18.03% 18.50% 21.21% 29.01% 29.48% 32.37% 30.87% 31.68%
G-Mobile LLC 14.07% 15.35% 16.21% 9.12% 7.66% 11.62% 12.33% 13.11%
Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
MARKET SHARE BY TECHNOLOGY | 2009-2016
Type 2009 2010 2011 2012 2013 2014 2015 2016
GSM 63.68% 62.73% 64.12% 75.04% 75.73% 72.39% 72.68% 70.79%
CDMA 36.32% 37.27% 35.88% 24.96% 24.27% 27.61% 27.32% 29.11%
Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
3G SUBSCRIBERS | 2009-2016
154.0
2010
284.3
2011
500.4
2012
1,117.9
2013
1,660.3
2014
2,222.1
2015
2,430.2
2016
68.6
2009

14
DATA USAGE BY MOBILE SUBSCRIBERS /GB/ 2015-2016
Total
usage
Dec.
Nov.
Oct.
Sept.
Aug.
Jul.
Jun.
May.
Apr.
Mar.
Feb.
Jan.
2015 year 2016 year
10,480,798 17,454,761
1,828,3711,098,576
1,721,4681,080,961
1,645,2711,158,718
1,472,542964,716
1,484,847899,528
1,277,391855,854
1,286,942790,925
1,316,153767,416
1,242,976740,604
1,432,982742,376
1,368,064667,585
1,377,754713,539

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NUMBER OF FIXED TELEPHONE SUBSCRIBERS
2008-2016
Name 2008 2009 2010 2011 2012 2013 2014 2015 2016
Telecom Mongolia 92.80% 89.15% 89.00% 84.99% 78.81% 52.20% 37.99% 29.92% 28.19%
Ulaanbaatar Railway
Joint Stock Company
7.20% 7.33% 6.32% 7.64% 6.35% 4.20% 3.30% 2.67% 2.51%
Cybersecurity Authority 2.11% 2.12% 2.11% 2.19% 1.58% 1.33% 1.19% 1.18%
Univision LLC 1.41% 2.56% 5.26% 18.24% 30.39% 32.43% 35.94% 38.57%
Skymedia LLC 0.00% 3.66% 9.10% 18.69% 22.82% 22.98%
Mobinet LLC 2.52% 6.26% 7.46% 6.58%
Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
184,813
2008
188,875
2009
193,239
2010
187,561
2011
151,945
2012
210,432
2013
228,327
2014
255,634
2015
257,816
2016
(Registered subscribers)

16
MOBILE AND FIXED TELEPHONE PENETRATION
2008-2016
2009 2010 2011 2012 2013 2014 2015 2016
Mobile/World/
Mobile/Mongolia/
Fixed/World/
Fixed/Mongolia/
6.8
18.4
63.71
6.6
17.2
6.9
17.8
5.5
16.7
88.1
98.04
7.2
16.2
93.1
98.2
7.6
16.0
94
8.3
14.5
96.8
8.3
13.7
99.7
101.1 102.3
109.3
68
84.2
76.6
83.8
72.75

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2012
2,637
2,703
3,285 3,256
3,794
2014 2015 20162013
TOTAL NUMBER OF MOBILE SMS SENT /MILLION/
2012-2016 ОН
NUMBER OF SMARTPHONE USERS 2015-2016
Number of sent SMS
2,356,6271,927,797
2015 2016

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REGULATORY
COMMISSION
Internet subscribers Types of Internet connectivity
INTERNET SERVICE
2

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NUMBER OF INTERNET SUBSCRIBERS | 2009-2016
(thousand subscribers)
2010 20112009
106.0
199.9
457.6
841.1
1,962.1
2,430.2
2,656.3
654.0
2013 2014 2015 20162012
Type of connection
Year
xDSL Fiber optic 3G Wi-Fi Wi-MAX Other Total
2012 36,695 65,256 520,012 5,281 24,587 2,178 654,009
2013 40,684 107,886 655,107 10,444 24,322 2,700 841,143
2014 29,244 168,003 1,734,414 11,700 16,394 2,394 1,962,149
2015 24,123 157,244 2,222,112 16,413 10,265 2 2,430,159
2016 24,842 179,662 2,430,183 10,643 8,673 2,327 2,656,330
2 INTERNET SERVICE
Registered subscribers

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3POSTAL SERVICE

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EVOLUTION OF EXPRESS MAIL TRAFFIC
TRAFFIC dispatch
incoming
140000
120000
100000
80000
60000
40000
20000
0
in 2013 in 2014 in 2015 in 2016
EVOLUTION OF LETTER
POST TRAFFIC domestic postal service
International postal service
incomingletter
exchange
2016
2015
2014
2013
outgoingletter
exchange
2016
2015
2014
2013
0 400000 800000 1200000 1600000200000 600000 1000000 1400000 1800000
2 INTERNET SERVICE

22
VOLUME OF PARCEL AND PACKAGE
(incoming)
250000
200000
150000
100000
50000
0
2016 20162015 2015
Parcel Packet
2014 20142013 2013
VOLUME OF PARCEL AND PACKAGE
(dispatch)
60000
50000
40000
30000
20000
10000
0
2016 20162015 2015
Parcel Packet
2014 20142013 2013
2 INTERNET SERVICE
domestic postal service
domestic postal service

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Domestic Domesticinternational international
Outgoing Incoming
GROWTH RATES OF DOMESTIC AND INTERNATIONAL MAIL VOLUME
(Based on 2013 and 2016)
Parcel Parcel Parcel ParcelPackage Package Package Packageletter letter letter letter
-22,5
34,4 29,4
153,1
1,8 -27,1
1123.4
1,7
34,7
-58,1
8,5
-25,7

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4CATV AND IPTV

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NUMBER OF CABLE TELEVISION SUBSCRIBERS
2008-2016
201420122010 2013201120092008 2015 2016
669.881
725.839
796.609
Type 2008 2009 2010 2011 2012 2013 2014 2015 2016
Cable 87,487 105,296 113,108 119,427 138,220 139,837 99,120 80,140 69,846
Direct-to-home (DTH) 3,000 58,349 113,072 225,055 238,729 321,178 328,260 354,721
DTV 15,703 27,923 39,426 61,993 86,835 59,193 122,472 154,639 182,761
IPTV 32,518 86,000 127,111 162,800 189,281
Total 103,190 136,219 210,883 294,492 482,628 523,759 669,881 725,839 796,609
/Registered subscribers/
210.883
523.759
482.628
294.492
136.219
103.190
4 CATV AND IPTV

26
113,251
MARKET SHARE OF CABLE TELEVISION SUBSCRIBERS
2008-2016
NUMBER OF IPTV SUBSCRIBERS
2013-2016
Type 2008 2009 2010 2011 2012 2013 2014 2015 2016
Cable 84.80% 77.30% 53.60% 40.60% 28.60% 26.70% 14.80% 11.04% 8.77%
Direct-to-home
(DTH)
2.20% 27.70% 38.40% 46.60% 45.60% 47.95% 45.22% 44.53%
DTV 15.20% 20.50% 18.70% 21.10% 18.00% 11.30% 18.28% 21.30% 22.94%
IPTV 6.70% 16.40% 18.97% 22.43% 23.76%
Total 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
IPTV+VOIP
IPTV+VOIP+INTERNET
Total
IPTV
2013 2014 2015 2016
6,727
78,819
10,074 10,387 13,612
7527,971
3,786
144,442
162,800
86,000
174,917
189,281
454
4 CATV AND IPTV
127,111

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5
Investment and Revenue in the communication and information technology sector
ECONOMIC INDICATORS

28
TOTAL REVENUE OF ICT SECTOR
(billion MNT)
TOTAL REVENUE MARKET SHARE | 2016
(by service type)
2008-2016
7
365.2
2008
449.2
2009
649.
2012
470.9
2010
784.0
850.4
20142013
933.3
2015
965.0
20162011
538.9
Mobile service
ICN
Postal service
VOIP
Fixed telephone service
Cable channel
NIIM
IPTV
Internet service
51.62%
4.36%
1.79%
1.77% 1.14%
1.19%
1.42%
8.41%
9.34%
Internet
wholesale
service
Terrestrial TV
broadcaster
Cable television
service
VSAT
8.30%
4.73%
4.45%
0.68%
Content service
Radio
broadcaster
0.62%
0.17%
5 ECONOMIC INDICATORS

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TOTAL INVESTMENT IN ICT SECTOR
(billion MNT)
TOTAL INVESTMENT MARKET SHARE | 2016
76.4
2008
94.4
2009
89.9
2010
107.7
2011
108.0
2012
122.2
239.2
20142013
204.6
2015
233.2
2016
2008-2016
ICN
Fixed telephone service
VSAT
Internet whossale service
Mobile service
Content service
Internet service
IPTV
Cable television service
Terrestrial TV broadcaster
Radio broadcaster
Cable channel
Postal service
NIIM
0.004%
0.33%
0.43%
0.46%
0.82%
0.13%
1.00%
1.51%
1.93%
2.18%
6.07%
71.33%
9.26%
4.56%
0 100

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COMMISSION
WHAT WE DID IN 2016...
1 2 3 4
BRIEF
PERFORMANCE
REPORT 2016
THE “LEGAL
GUIDE OF THE
ICT SECTOR OF
MONGOLIA”
PUBLISHED
MONITORING
AND
ENFORCEMENT
SUCCESSFUL
LAUNCH OF
4G/LTE
TECHNOLOGY,
INTEGRATED
INDEX FOR
POSTAL
DEVELOPMENT
(2IPD)

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BRIEF SUMMARY OF THE CRC ACTIVITIES IN 2016
In 2016, 9 regular and 1 irregular CRC Board of Commissioners Meeting (BCM) were held. Total of 52 resolutions approved
with 19 memos and related decisions were made and resolved by the meetings. The scope of issues covered during
the BCM included information technology, communications, radio television, guideline on postal services regulation,
rules, terms and requirements, principle of interconnection revenue sharing, regulation regarding regulatory fees for its
service, making amendments and updates, issuance of license, suspend, revoke, conformity regarding radio frequency
spectrum planning and allocation and other urgent issues.
As of December 31, 2016 relevant updates and amendments were made to over 40 regulatory documents, rule,
terms and requirements, out of 80 existing documents during the BCM as follows:
• Effective legal documents used in CRC operation such as regulation guidelines, rules and regulation, terms and
requirements, radio frequency allocation and planning documents – 86
• Newly approved and renewed- 10
• Amended - 30
• Revoked-4
Within the framework of its main functions and mandates, the Communications Regulatory Commission (CRC) of Mongolia has
implemented the following activities in the reported term.
1 BRIEF PERFORMANCE REPORT 2016
WITHIN THE FRAMEWORK OF PLANNED ACTIONS AND EVENTS

32
During regular BCM of 2016, based on
reports, recommendations, related laws
and regulations and upon discussing the
conclusions of the working group in
regard to the bidding organized by CRC
it issued the resolution No.23 of 2016 to
revoke the IPTV license which was issued
to Bodi International Inc and Mongolia
Telecom Inc to operate in Ulaanbaatar
city; and it issued licenses to operate FM
radio broadcasting service and to use
radio frequency by resolutions No.31,
32, 40 and 48 of 2016.
In order to support enforcement of the approved resolutions, rules,
regulation guidelines, procedures terms and requirements adopted by
the BCM of the CRC, information on “Special Terms and Requirements
for ISP Service License”, “General terms and conditions of digital
content service regulation” and “Terms and Requirements of the
License of Content Aggregator” were officially delivered through
over 1,100 official letters to the relevant Ministries, organizations,
districts, tax offices, State professional inspection agency, license
holders, citizens, including over 500 ISP and business entites. The
information on “Special Terms and Requirements for Broadcasting”
has been delivered to all television broadcasting and CaTV channels
located within Mongolia’s territory. Furthermore, official responses
has been delivered from the CRC regarding the information requests
and application approval process were received from legal entities
and license holders such as CITA, USOF (Universal Service Obligation
Fund), Oyu Tolgoi LLC, Mongolian Telecom, MobiCom Corporation
LLC, Skytel LLC, Unitel LLC, G-Mobile LLC, Railcom center, Mass TV
and General Department of Taxation.
CRC received and reviewed number of applications from business entities, organizations such as 71 applications for
requesting radio frequency license, 25 for extension of license, 17 for amendments in the license information, 168
applications for obtaining radio frequency utilization certificate, 190 requests for certificate extensions, 13 requests to
make amendments to the certificate, 10 applications were received regarding amateur radio station. In compliance with
the Law of Mongolia on Radio Wave, other relevant law, technical terms and requirements, planning and allocation of
215 radio frequencies in VHF and UHF frequency band were performed.
1 BRIEF PERFORMANCE REPORT 2016

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“The Legal Guide of ICT sector” book was translated into English and published in April 2016. The CRC involved in the
editing, revising of the regulatory guidelines, rules, terms and requirements approved by the Committee meeting in the
process of translating into English version.
CRC conducted detailed study of 52 resolutions and decisions made from 9 regular and 1 irregular CRC Board of
Commissioners Meeting (BCM) and all relevant documents from the meeting placed in the special folder for internal
use purpose. Furthermore,
regulatory documents, guidelines, newly approved, updated, amended procedures resolutions, terms and requirements
on issuance of license, resolutions and decisions made from 2016 Board of Commissioners meetings are placed in
convenient downloadble and HTML form for publicly available. The documents may be used as manual guide and
reference for the applicants.
Documents including reports, resolutions, meeting information, approved documents along with relevant appendix
made from 9 regular and 1 irregular BCM were posted on the CRC web page in timely manner for the purpose of
providing information transparency and publicize news.

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REGULATORY
COMMISSION
In 2016, the CRC have fully updated all legal documents
issued by the resolutions of the CRC. The purpose of this
extensive work designed to support opportunity to create
favorable environment. As determination, it took parts in
such as to make necessary update and amendments to
the legal documents, renewal, revoke unnecessary ones,
integrate documents which are duplicated to regulate for
single relations in some case. As a result of broad scope of
work have made the “Legal Guide of ICT sector” updated
publication possible.
This book is dedicated on the occasion of the 95th
anniversary of establishment and development of ICT sector
in Mongolia and printed in both English and Mongolian
languages. The publication was distributed to the business
entities, service providers and licensees free of charge
for reference guide. The CRC is also working on to get
approved its legal documents in compliance with General
Law on Administration.
All the activities organized by CRC are open to public
and any information you may interested, please visit our
website at www.crc.gov.mn. All resolutions, decisions, legal
documents are posted at website. The service providers,
license holders welcome to submit any suggestions and
requests related to legal environment of ICT to CRC through
website.
UPDATED LEGAL GUIDE OF ICT SECTOR IS PUBLISHED
LEGAL ENVIRONMENT2

35WHITE PAPER 2016
The Communications Regulatory Commission is responsible for allocating, introducing, creating a database, monitoring
and assign new zipcode according to relevant changes in Mongolia.
In the past, Mongolian zipcode directory reference book has been published five (5) times by the CRC since 2007 the
latest version of “Mongolian zipcode directory-2017” was published in December 2016.
The zip codes reference publication was distributed to the following offices for official use:
¾¾ Cabinet Secretariat of Government of Mongolia;
¾¾ Communications and Information Technology Authority;
¾¾ 9 districts Governors’ office of the UB capital city;
¾¾ Affiliated offices and units of the National Emergency Management Agency of Mongolia in 21 provinces;
¾¾ Emergency medical service center;
¾¾ 460 post offices and units of the Mongol Post JSC;
¾¾ ¾Approximately 500 pieces directory reference books have been distributed to more than 40 postal service license-
holders;
For more information on national zipcodes, please visit at www.zipcode.mn
“MONGOLIAN ZIPCODE DIRECTORY-2017” WAS PUBLISHED

36
4G is the latest or the standard of the 4th generation.
In 2010, ITU has defined 2 technologies - LTE-Advanced
and Wireless-MAN-Advanced as ‘4G’ standards. 4G LTE
service is 5-7 times faster than 3G service, and it creates
opportunities for its subscribers to access real-time,
highspeed and mobile broadband services by cellular
telephones, tablets and portable computers which support
4G services.
The ITPTA approved the order No.10 in 2015 on “Policy
guidelines on introduction of mobile communciations
system of next generation in Mongolia” and it is known as
the key policy document to introduce 4G and 5G systems
of mobile communications in Mongolia.
In accordance with the above-mentioned policy direction,
CRC defined the resolution No.68 adopted in 2015
on “Regulatory guidelines on introduction of mobile
communciation system of next generation”, which defines
the frequency bands to be used in LTE system of the mobile
communications of the 4G, and licenses to set up 4G
network were issued to mobile operator companies such
as Mobicom Corporation LLC, Unitel LLC, Skytel LLC and
G-Mobile LLC were issued with licenses to operate 4G LTE/
LTE-A services.
The following table shows the status of licenses to use
radio frequency spectrum bands in introducing 4G LTE/
LTE-A service of mobile communication system of next
generation by each service providers:
№ License owner
Radio frequency
spectrum band
3GPP band
identification
1
Mobicom
corporation LCC
2 х 10 МHz 3
2 х 10 МHz 28
2 Unitel LCC
2 х 10 МHz 3
2 х 10 МHz 28
3 Skytel LCC 2 х 10 МHz 3
4 G-Mobile LCC
2 х 10 МHz 3
2 х 10 МHz 28
UNITEL LLC introduced 4G/LTE service in Ulaanbaatar
city in April of 2016 and the network expansion has been
undertaken in the rural areas in November.
MONGOLIA LAUNCHES 4G SERVICES IN
TELECOM MARKET
4G, 2IPD3

The basic input into the 2IPD consists of UPU data, including
postal big data –over 3 billion tracking records checked and
analyzed-official UPU statistics, and key UPU surveys. An
analysis of the data results in a benchmarking performance
score (0-100) along four key dimensions of postal
development: reliability, reach, relevance and resilience.
Postal services in Switzerland (100), France (94.75) and
Japan (94.09), top ranking in 2016, closely followed by the
Netherlands (4th), Germany (5th). Those are the leading
countries in terms of top quality of service (reliability),
across, wide range of postal products, as well as global
connectivity (reach) has been provided to their customers.
This in turn supports an already strong demand for their
domestic services (relevance) and strengthens the resilience
of their business models in a fast-evolving world economy.
The average score for Mongolia is 39.41 and takes the 79th
place in the global postal ranking out of 170 countries. The
result of Mongolia clearly shows that it is essential to take
actions in order to improve the average score of integrated
index for postal development of Mongolia.
INTEGRATED INDEX POSTAL DEVELOPMENT (2IPD)
The UPU’s integrated index for Postal development (2IPD) is composite index providing an overview of postal development
around the world, with the results for 2016 covering 170 countries.
Ìºíòºñëèéíýõíèéøàòíûàæëûíõ¿ðýýíäáàéãóóëëàãûí
âýáñàéòûíá¿òýö,ìýäýýìýäýýëëèéíçîõèîíáàéãóóëàëò,
ìýäýýëýõõýëáýðèéíõóâüäá¿ðýíººð÷ëºëòøèíý÷ëýë
õèéñýí.¯¿íä:
ÕÕÇÕ-íûòîãòîîëøèéäâýðèéãõýðýãæ¿¿ëýõ,áàéãóóëëàãûí¿éë
àæèëëàãààãñóðòàë÷èëàõ,øèíýä¿ðýìæóðàìáîëîíòåõíèê
òåõíîëîãèéíìýäýý,õýëýëö¿¿ëýã,óóëçàëòûí¿ðä¿í,çàðëàë,
ìýäýýëýëçýðýã÷èãëýëýýðíèéò145Ìáèòáàãòààìæá¿õèé52
ìàòåðèàëûãøèíýýðáàéðøóóëñàí.
8îíëàéíõýëýëö¿¿ëýã,ñàíàëàâàõ6õóóäñûãòóñòóñáàéðëóóëàí
îðóóëàâ.
Ñàëáàðûíçîõèöóóëàëòûíáàðèìòáè÷èã,ä¿ðýìæóðàì,
òóñãàéçºâøººðëèéíøèíýýðáàòëàãäñàí,øèíý÷èëñýí,íýìýëò
ººð÷ëºëòîðóóëñàíæóðàì,íºõöºëøààðäëàãàáîëîí2013îíû
õîðîîíûõóðàëäààíûøèéäâýð,òîãòîîëûííèéòäýý52õóóäñûã
òàòàõôàéëûíõàìòHTMLõýëáýðýýðîðóóëæ,îëîííèéòýä
íýýëòòýéñóðòàë÷èëàõ,çºâëºìæãàðûíàâëàãàõýëáýðýýð
àøèãëàõáîëîìæèéãá¿ðä¿¿ëýâ.
E-CRCÒªÑªË 2
Öàõèìõóóäñàíä“¯éë÷èëãýýýðõëýã÷äèéíáîëîâñðîëä”íýðòýé
öýñíýýæõîëáîãäîõçºâëºìæ,ãàðûíàâëàãà,âèäåîõè÷ýýë,
òàíèëöóóëãà,ñóäàëãààíûìàòåðèàë,õîëáîãäîõëèíêèéã
áàéðøóóëàíòàéëàíòõóãàöààíäõèéñýíøàëãàëòóóäûí
õóðààíãóéòàéëàí,2006îíîîñõîéøá¿ñèéíñåìèíàðóóäààð
õèéæáàéñàíèëòãýëèéãèëòãýã÷èéííýð,õºòºëáºðèéíõàìò
áàéðøóóëæ,ñóðòàë÷èëàõàðãàõýìæýýãàâëàà.
Ò¿¿í÷ëýíõîðîîíûöàõèìõóóäñàíä“Õýðýãëýã÷èéíáóëàí”
íýðòýéäýäöýñíýýæõîëáîãäîõçºâëºìæ,ýðõç¿éíìýäýýëýë,
îëîíóëñûíáàéãóóëëàãûíçºâëºìæèéãîð÷óóëæáàéðøóóëàí
òîãòìîëøèíý÷ëýíáàÿæóóëàõàæëûãõèéæàæèëëàñàíáîëíî.
ÕÕÇÕ-íîîñíýãòãýíãàðãàäàãñàëáàðûíñòàòèñòèêìýäýýëëèéã
àâ÷íýãòãýõíèéòäýý16ìàÿãòûãøèíý÷ëýíáîëîâñðîíãóéáîëãîõ,
öàõèìõýëáýðýýðáºãëºõ,òóñãàéçºâøººðºëýçýìøèã÷äèéí
ìýäýýëëèéí¿íäñýíñàíòàéõîëáîõ,øèíý÷ëýíáîëîâñðîíãóé
áîëãîõàæëûíõýñãèéãòîìèëîíàæèëëóóëàâ.Àæëûíõýñãèéí
áîëîâñðóóëñàíøèíý16ìàÿãòûíçàãâàð,áºãëºõçààâàð,
õîëáîãäîõìýäýýëýë,òàéëàíãÄàðãûíÇºâëºëèéíõóðàëä
òàíèëöóóëæ,õîëáîãäîõººð÷ëºëòèéãòóñãàíïðîãðàììçîõèîã÷
àæàõóéííýãæèäàæëûíäààëãàâðààðõ¿ëýýëãýíºãñºí.
38
37WHITE PAPER 2016

38
OVERVIEW OF THE METHODOLOGY
INTEGRATED INDEX FOR POSTAL DEVELOPMENT (2IPD)
Reliability
Quality of services
performance,
predictability, across
all categories of postal
delivery services with
focus on domestic and
inbound of the postal
delivery process and
operations.
Postal operational
efficiency
Internationalization of
postal services
Competitiveness in all
main markets
Adaptability of
business models
Intensity of demand for
full portfolio of postal
services in each postal
segment, including mail
logistics and financial
services.
Global postal
connectedness
performance at the
international level,
across all categories
of international postal
delivery
Capacity to innovate,
deliver inclusive postal
services and integrate
sustainable development
targets in postal business
models
Relevance Reach Resilience
OVERVIEW OF THE METHODOLOGY
4G, 2IPD3

39WHITE PAPER 2016
MONITORING AND ENFORCEMENT-2016
CRC’s Radio Monitoring
Center has conducted
planned and unplanned
measuring and inspection
works on radio frequency
spectrum occupancy in
Ulaanbaatar and other
provinces such as Arkhangai,
Bayan-Ulgii, Bayankhongor,
Govi-Altai, Darkhan-Uul, Dornogobi, Dornod, Zavkhan, Orkhon,
Uvurkhangai, Uvs, Khuvsgul, Khovd, Khentii, Sukhbaatar, Selenge
and Tuv provinces and resolved 84 complaints, requests were
received from citizens and business entities.
As end of 2016, based on above mentioned measuring inspection
and received complaints, requests from public, the following actions
and enforcements were taken:
1. Wireless network (Wi-Fi) connection
The monitoring has been conducted for 18 business entities
hold license to operate business using WiFi and WiMax wireless
technologies in frequency bands of 2.4GHz and 5GHz located in
Ulaanbaatar and Bayan-Ulgii, Bayankhongor, Govi-Altai, Uvurhangai,
Selenge, Tuv, Khovd and Uvurhangai provinces.
Furthermore, monitoring inspection on wireless connection has been
taken at the university buildings and main hotels in the capital city.
according to the Law on Communications; the Law on Radio Waves
and other relevant standards, rules and regulations, the violation has
been abolished and provided technical advice. In accordance to the
Law of Mongolia on Communications, Law on Radio Wave and other
relevant standard, rules and regulations, the applicable enforcement
actions were taken to correct the identified violations.
2. Television broadcasting
In accordance with the Article 82.17 of the “Law on the Election of
the State Great Khural of Mongolia” and other relevant clauses of
the law, as enforcement of the “Procedures on the introduction and
monitoring of advertisement on radio and television” and in according
to the license terms and condition, the monitoring inspection at the
9 television broadcasting was held located in Zavkhan, Govi-Altai,
Bayan-Ulgii, Khovd, and Uvs provinces as to ensure preparation and
part of monitoring activities to be taken during the 2016 Mongolia’s
parliamentary and local election campaigns. The enforcement actions
were taken to eliminate the violations had been identified as a result
of the monitoring activity.
Furthermore, measuring and monitoring was held on expansion of
the digital TV in Ulaanbaatar, Bayan-Ulgii, Bayankhongor, Govi-Altai,
Dornod, Uvurkhangai, Sukhbaatar, Khovd and Khentii provinces.
3. Radio broadcasting
In order to improve the quality of FM radio broadcasting in the
capital city of Ulaanbaatar, total of 151699 measuring performed by
the ground control station on radio frequency utilization of the 32
licensee, between January 01-December 15, 2016.
The reports based on the measuring were posted 11 times at the
CRC website by monthly and quarterly basis, as well as on the CRC
quarterly magazine. The 50 official notices from CRC were delivered
to the relevant service providers ordering to take action in correcting
violations which were identified as a result of inspection. The
consultation provided to 14 service providers on radio frequency set
up.
PLANNED AND UNPLANNED MEASURING AND INSPECTION
MONITORING AND ENFORCEMENT4 39

40COMMUNICATIONS
REGULATORY
COMMISSION
4. TV, Radio multi-channel transmission
The measuring and inspection was held for 6 license holders located
in various locations such as Ulaanbaatar city, Bayan-Ulgii, Darkhan-
Uul and Khovd provinces as to ensure the contractual obligations
and violations identified are resolved.
In addition, the measuring and inspection was carried out in timely
manner whether the service providers for television and radio multi-
channel transmission service providers implemented shift by the
decimeter 600 MHz band.
5. The Inspection was held in Cellular Telecommunication service
providers to eliminate interference between an analog broadcaster
and digital broadcaster. Also service quality measurement monitoring
of 2G, 3G, 4G in Ulaanbaatar city, 17 provinces and 4 border posts.
41 Mobile phones with DECT 6.0 technology which interact with
cellular communication bands, fixed wireless devices sold by Vertex
Mon LLC are discovered, suspended its license and taken relevant
actions.
6. 297 network providers who run no activities, 36 providers were
without a license through the inspection was held on total 685
providers which located in Ulaanbaatar city and rural areas to run
mining, construction, hotels, taxi services, sanatorium and security
services.
7. During the Asia-Europe Summit, ASEM-11, the radio frequency
allocation and registration was carried out and measures were
taken to prevent frequent monitoring and interference from
radio frequency utilization. Within the framework of controlling
the implementation of the regulatory agreement on the border
zone Uvurkhangai, Bayankhongor, Gobi-Altai, Khovd, Bayan-Ulgii,
Darkhan-Uul, Orkhon, Dornod, Khentii and Sukhbaatar aimags and
Zamyn-Uud soum of Dornogoviaimag which borders with People’s
Republic of China, The measurements were performed at the
bandwidth of 9 kHz - 6 Ghzs. In order to secure communication
equipment, 19 new equipment for the certification of equipment
should be completed. 5 Evaluation and testing shall be carried out to
extend its license for conformity of the equipment.
The CRC has approved “General conditions and requirements for regulation of television and radio’ in 2011 based on “Direction on TV and
Radio regulation” which was approved by The Resolution no 276 of the Government of Mongolia in 2010, which was designed to regulate
relationship to support the development of radio and television in Mongolia, creating a favorable environment for market competition, and
to provide quality services accessible to the public and meeting common public interest. Based on these condition and requirements, the CRC
developed “General terms and requirements of TV and Radio broadcasting regulation” in 2011, later the document updated as “Terms and
requirements of broadcasting reputation” by CRC in 2015.
The CRC is undertaking necessary measures to ensure implementation of broadcasting terms and requirements and control and monitoring
within related law and broadcast conditions and requirements.
MONITORING OF TV BROADCASTERS AND CHANNELS IN ULAANBAATAR
40MONITORING AND ENFORCEMENT4

41WHITE PAPER 2016
Eagle live
Excess of advertisement
The status of monitoring on condition and requirement to have no more than
15 minutes of advertisement for one hour of television broadcasting.
Ekh oron 9:27:28
5:54:19
1:06:22
86:49:06
60:28:06
2:18:30
7:57:51
0:24:31
0:00:07
0:25:19
0:09:14
0:01:24
11:33:03
50:38:46
52:38:43
26:04:12
20:16:03
2:09:13
Star TV
Mongol TV
Education
V TV
UBS
TÂ9
TÂ8
TÂ5
TM
SBN
NTV
MN2
MN25
MNB
ETV
C1
60:00:0048:00:0036:00:0024:00:002:00:000:00:00
Percentage of enlightment, cognitive and children’s education program’s
The percentage of enlightment, congnitive and children’s education program
has been monitored within four program categories, namely, children’s
upbringing and education programs; programs on national language, culture,
customs, history and tradition; programs on health, nature and ecology and
science and cognitive programs. The monitoring results are presented in below
graph:
TELEVISION SERVICES
Monthly total /hour:minutes:sec/
Ekh oron
Star TV
Mongol TV
Eagle live
Education
V TV
UBS
TÂ9
TÂ8
TÂ5
TM
SBN
NTV
MN25
MNB
MN2
ETV
C1
0.0% 20.0%15.0%10.0%5.0%
Health,
environment
and ecological
programs
National language,
culture, customs,
history traditional
programs
Child rearing,
educational
programs
Science
programs
/Monthly average indicators/

42
2016/9
76.9
2016/7
74.7
2016/5
79.1
2016/11
75.5
2016/12
75.7
2016/10
76.4
2016/8
69.3
2016/6
75.0
2016/4
77.1
0.0
50.0
100.0
Average percentage of local content among 18 TVs
/by monthly average indicators /
Percentage of local content
The TV program content has been divided into foreign and local content with requirement of having more than 50 percent of weekly television program timing
of local and national production. The results of monitoring whether the TV programs meet this requirement is presented in the below graph.
MONITORING AND ENFORCEMENT4

43WHITE PAPER 2016
Excess of advertisement
The monitoring results on the condition and requirement that no more than 15 minutes per one hour of broadcasting channel is presented in below graph.
CHANNEL SERVICES
Monthly average indicators/hour:min:sec/
7Channel
Ebox
GTV
KCBN
LCN
MNC
MassTV
AsiaBox
MovieBox
MN3
OTV
NBS
PPA/TV6
SCH
SPSAction
SPSPlus
SPSWorld
SPSPlay
SPSPrime
Smart4k
ShopMongolia
Nationaltimesnews
ZА/MNBASports
DocumentaryBox
TV1
TV10
TV3
TV5x3
TV9x2
UBSx3
MalchinTV
Worldtv
ONTV
AistMongolia
Bloomberg
DotnoTV
DreamTV
EagleTV
City
Like
Molor
OllooTV
Parliament
Royal
SkyTV
Soyongegeeruulegch
Suld
Ecochannel
Healthchannel
UlziiTV
Home-shopping
Trade
Channel11
0:00:00
4:48:00
9:36:00
28:48:00
14:24:00
33:36:00
19:12:00
38:24:00
24:00:00
43:12:00
138.28:30

44
Percentage of local content
The program content is divided into foreign and local content. The monitoring over the requirement to have more than 50 percent of local and national content
of weekly broadcasting hours is presented in below graphh
/Monthly average indicators/
7Channel
Ebox
GTV
KCBN
LCN
MNC
MassTV
AsiaBox
MovieBox
MN3
OTV
NBS
PPA/TV6
SCH
SPSAction
SPSPlus
SPSWorld
SPSPlay
SPSPrime
Smart4k
Nationaltimesnews
ZA/MNBASports
DocumentaryBox
TV1
TV10
TV3
TV5x3
TV9x2
UBSx3
MalchinTV
Worldtv
ONTV
AistMontolia
Bloomberg
DotnoTV
DreamTV
Eagle
Like
Molor
OllooTV
Parliament
Royal
SkyTV
Soyongegeeruulegch
Suld
EcoTV
Healthchannel
UlziiTV
Channel11
50%
MONITORING AND ENFORCEMENT4

45WHITE PAPER 2016
Percentage of specialised Genre at channel programs
According to the Broadcasting regulation, terms and conditions, channels daily broadcast program must have not less than 80% of specialized genre, and 60%
of specialized congitive channel programs. The monitoring on whether these requirements met are presented in below graphs.
Other channel
/Monthly average indicator/
Channels specialized in
congitive contents
/monthly average indicator/
60%
GTV
PPA/TV6
100.0
80.0
60.0
40.0
20.0
0.0
Smart4k
Nationaltimesnews
TV3
TV9x2
AistMongolia
DotnoTV
Like
OllooTV
Soyongegeeruulegch
Ecochannel
Healthchannel
7Channel
Ebox
KCBN
LCN
MNC
MassTV
AsiaBox
MovieBox
MN3
OTV
NBS
SCH
SPSAction
SPSPlus
SPSWorld
SPSPlay
SPSPrime
DocumentaryBox
TV1
TV10
TV5x3
MalchinTV
Worldtv
ONTV
BloombergMN
DreamTV
Molor
Parliament
Royal
SkyTV
Suld
80%
100.0
80.0
60.0
40.0
20.0
0.0
UlziiTV
Channel11

46COMMUNICATIONS
REGULATORY
COMMISSION
Communications
Regulatory
Commissions
WHO WE ARE...

47WHITE PAPER 2016
In November 2011, the Parliament of Mongolia adopted amendment to the Communications Law and the authority and responsibility
of the Communication Regulatory Commission of Mongolia is well defined in the clauses 8 and 9 of Chapter 2 of this Law. In
order to implement its authority and responsibility, the CRC undertake actions in stages within the government policy, resolution
and legislation for development of information, communications, radio television, postal services sector to foster new advanced
technology in all socio-economic sectors, setting up proper legal and economic procedures, delivering public and ICT services to
its citizens in high quality, improving accessibility and creating an environment for fair competition.
Our mission is to accelerate the development of an efficient ICT sector that meets the needs of Mongolian citizens through the
establishment of fair competition.
The Communications Regulatory Commission adhere the following values in implementing the mission statement and strategic
objectives.
*Fairness *Transparency * Efficiency
INTRODUCTION
CRC MISSION
OUR VALUES

48COMMUNICATION
REGULATORY
COMMISSION
STRATEGY 5: TO CREATE AN INTEGRATED ELECTRONIC
DATABASE AND INFORMATION INFRASTRUCTURE OF
THE INFORMATION SOCIETY TO INTRODUCE E-SERVICES
AND ITS USAGE IN OPERATIONAL ACTIVITIES.
CRC MAIN OBJECTIVES AND STRATEGIES
STRATEGY 1: ENABLE ICT AS A MAJOR DRIVING FORCE
FOR SUSTAINABLE SOCIO-ECONOMIC DEVELOPMENT BY
IMPLEMENTING THE SECTORIAL REGULATIONS CONSISTENT
WITH INTERNATIONAL STANDARDS AND REGULATORY BEST
PRACTICES
STRATEGY 4: TO PROTECT CONSUMER RIGHTS AND
ASSIST IN ENSURING THE SAFETY.
STRATEGY 2: CREATE AN EFFICIENT COMPETITIVE
ENVIRONMENT BY FOSTERING INNOVATION IN LINE WITH
DEVELOPMENT TREND AND INTRODUCING INNOVATION
BASED REGULATIONS THROUGH STAGES
STRATEGY 3: CREATE AN ENVIRONMENT FOR EFFICIENT
PLANNING, ALLOCATION AND COORDINATION OF THE
LIMITED RESOURCES OF THE STATE AND ENHANCING THE
UTILIZATION OF NEW TECHNOLOGIES AND SERVICES THAT
MEET DEMAND OF THE CITIZENS.
THE STRATEGIC OBJECTIVES OF THE COMMISSION FOCUS ON CREATING FAVORABLE ENVIRONMENT FOR COMPETITION,
COLLABORATION WITH ALL STAKEHOLDERS OF THE SECTOR, DELIVER WORLD-CLASS STANDARD INFORMATION TECHNOLOGY,
COMMUNICATION SERVICE AND FOSTER ICT OF FURTHER DEVELOPMENT.

CRC organizational structure
Chairman & CEO, and Commissioners of the Communications Regulatory Commission of Mongolia are appointed by
the Ordinance of Prime Minister of Mongolia under the relevant provisions of Law on Communications of Mongolia.
ADIYASUREN
Saikhanjargal
Chairman and CEO
Commissioners full name and title:
Mr. ADIYASUREN Saikhanjargal CEO and Chairman
Mr. NYAMDORJ Tsogtbaatar Commissioner, Consultant of Prime Minister
Mr. CHINBAT Baatarjav Commissioner, Chairman of the CITA (Communications and
Information Technology Authority)
Mr. DAAVAJAMTS Choindon Commissioner, Chief of the CITA Division, Cabinet Secretariat of
Government of Mongolia
Mr. BALGANSUREN Batsukh Commissioner
Ms. EKHTUYA Erdenee Commissioner, Director General at the Ministry of Justice and
Home Affairs of Mongolia
Mr. ALTANBAGANA Erdenedalai Commissioner

50COMMUNICATIONS
REGULATORY
COMMISSION
ALTANBAGANA
Erdenedalai
DAVAAJAMTS
Choindon
ENKHTUYA
Erdenee
CHINBAT
Baatarjav
BALGANSUREN
Batsukh
NYAMDORJ
Tsogtbaatar
Commissioner Commissioner Commissioner Commissioner Commissioner Commissioner

51WHITE PAPER 2016
ORGANIZATIONAL STRUCTURE
CHAIRMAN AND CEO Commissioners
Chief-Secretary
Board of Commissioners MeetingVice-ChairmanInternal Audit and Monitoring Unit
DivisionofAdministrative
andLegalAffairs
DivisionofInternational
andPublicAffairs
RadioFrequency
MonitoringCentre
DivisionofICT
Developmentand
Regulation
DivisionofMedia
Regulation,standardization
andMonitoring
DivisionofMarket
ResearchandAnalysis
Department of
Administration
and Cooperation
Department of
Radio Frequency
Regulation and
Monitoring
Department of
Regulatory Policy
Implementation
Department of
Market and Tariff
Regulation
Department of
Postal Services
Regulation
ICT Research
and Monitoring
Center

52COMMUNICATIONS
REGULATORY
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1. Department of Administration and Cooperation The department is charged with integrated database record of licensees’
information, registration, license fees, receive application requests regarding license and certificate issuance, amendment, and
renewal to the license, provide citizens and service providers with primary information, represent consultation on contracts and
legal guidelines, resolve disputes and complaints received regarding failure of fulfillment of contractual obligations and quality of
service provided by service providers, ensure transparency of information, to expand cooperation with international regulators and
regional telecommunications organizations, making available all relevant information to stakeholders and relevant administrations.
2. Department of Regulatory Policy Implementation Ensuring an implementation of legislation, regulatory guidelines and
regulations, technical requirements and contractual terms and conditions to whom intends to operate business and service in
ICT sector, standards for approval, planning of backbone networks, technical issues related to interconnection, technological
innovation, issuance of registered license and certificate, perform evaluation on application requests for renewal and amendments
to make to the licenses.
3. Department of Radio Frequency Regulation and Monitoring In accordance with the National table of frequency allocation,
the department is in charge of re-plan, transfer, release, reallocation of the radio frequency band, to perform monitoring and
measuring of the radio wave, responsible of granting radio frequency utilization license, suspension, restoration, revocation of
the permissions, conduct conformity assessment on radio equipment, devices, conduct research studies and analysis, execute an
integrated record of radio frequency allocation, establishing database, allocating and managing radio frequency band for special
purposes.
4. Department of Market and Tariff Regulation The departments is in charge of conducting ICT market strategy analysis, market
research statistics, market surveys and statistical data analysis, in charge of regulation on tariffs interconnections of the sector.
5. Department of Postal Services Regulation Granting postal services license, evaluating received requests on renewing or
making amendments to the license, drafting proposals of relevant regulatory documents, to ensure implementation of postal
zip code usage, addressing issues, interconnection and service tariff regulation, its terms and conditions and to take necessary
enforcement actions.
6. Internal audit- Engaged in a range of activities such as make evaluation, assessment and recommendation based on
implementation progress and procedure of the activities scheduled under annual and financial plans, monitor the effectiveness
of the activities and process control.
7. ICT Research and Monitoring Center Manage operation to introduce new technology and services in ICT sector, to carry out
radio frequency utilization and broadcasting monitoring and enforcement, draft proposal on service tariff and other issues related
to the mobile and fixed network, internet network and broadcasting.

53WHITE PAPER 2016
CONSUMER PROTECTION AND QUALITY OF SERVICES
During reporting period, the CRC has received and resolved 110 complaints and suggestions from consumers, citizens and
service providers.
The CRC has resolved disputes raised between license holders and consumers on matters related to their rights and
specified in the Law on Telecommunications. In doing so, In order to ensure consumers’ satisfaction and to protect
their rights, the CRC have idenfieid main indicators in compliance to specific operation of telecommunications service
providers, and monitored over the quality of service and operation
Complaints and dispute resolutions
The CRC received complaints and disputes from both consumers and service providers and resolve them within the scope of
its authority. The majority of complaints received in the reporting and fiscal year 2016 are related to interference of radio
frequency, cable TV, TV broadcasting and Internet service access.
Complaints and comments received from license
holders:
• Concerning license and agreement
• Concerning delayed payments for inter-connectivity
• Concerning the operation continuation while license
suspended
The services that received major complaints
• Wireless Internet connectivity
• Quality of Cable TV services
• Contents of television and websites
• Insufficient operation of television channels
• International data roaming fees and bill payments

54COMMUNICATIONS
REGULATORY
COMMISSION
Resolution of complaints received through (11-11) call center of Reformation Government
During fiscal year 2016, the CRC received 272 complaints, comments, criticism and appreciations through 11-11 Call center
of the Government. The Reformation Government has established “11 11” the call center with the purpose of making open
and transparent government for citizens as well as to terminate bureaucracy and appreciate efficient services by receiving
suggestions from citizens and providing responses through 10 channels (phone, in person, skype, emachine, website,
facebook, twitter, mobile, message and email).
The use of fully automated system allowed to receive every request, criticism, complaint and appreciation from citizens,
transfer those to related organizations and monitor over its resolution by that organization.
272
272
272
11
0
0
0
0
0
174
85
2
Monitoringoverthesuggestions;
Received complaints,
suggestions and
resolved status by
graphic:
Typesofsuggestions;
Qualityofresolution;
Total
Criticism
FastSlowRespondedNotresolved
AppreciationComplaintSuggestionsPetition
ClosedOpen

55WHITE PAPER 2016
CRC DRIVEN WEBSITES
The following websites are developed and run by the CRC for the purpose to provide wide range of information to
monitor internet connection speed by end users, deliver information on postal zip code, protecting children in the internet
environment, improve cybersecurity awareness and culture for proper use of the internet. It also aims to report and
restrict access to the websites that are in violation of the relevant laws and regulation in Mongolia.
www.speedtest.mn
In 2010 for the first time, the CRC introduced the internet speed testing program to internet users and
provides the possibility to consumers to check and monitor their Wi-Fi, WiMAX, 2G, 3G speed.
www.crc.gov.mn
The CRC website runs in English and Mongolian. This website provides consumers information and ICT sector
statistics, licenses, radio frequency issues and other activities which the CRC is taken.
www.zipcode.mn
By visiting at www.zipcode.mn website hosted by the CRC, customers will able to verify the postal code-
zipcode that they are residing at in 2 approaches as follows:
• 5-digits zip code -14201 (address zone-block)
• 9-digits postal code 14201-0001 (location of the building intended for postal delivery)

56COMMUNICATIONS
REGULATORY
COMMISSION
Ìºí òºñëèéí ýõíèé øàòíû àæëûí õ¿ðýýíä áàéãóóëëàãûí
âýáñàéòûí á¿òýö, ìýäýý ìýäýýëëèéí çîõèîí áàéãóóëàëò,
ìýäýýëýõ õýëáýðèéí õóâüä á¿ðýí ººð÷ëºëò øèíý÷ëýë
õèéñýí. ¯¿íä:
ÕÕÇÕ-íû òîãòîîë øèéäâýðèéã õýðýãæ¿¿ëýõ, áàéãóóëëàãûí ¿éë
àæèëëàãààã ñóðòàë÷èëàõ, øèíý ä¿ðýì æóðàì áîëîí òåõíèê
òåõíîëîãèéí ìýäýý, õýëýëö¿¿ëýã, óóëçàëòûí ¿ð ä¿í, çàðëàë,
ìýäýýëýë çýðýã ÷èãëýëýýð íèéò 145 Ìáèò áàãòààìæ á¿õèé 52
ìàòåðèàëûã øèíýýð áàéðøóóëñàí.
8 îíëàéí õýëýëö¿¿ëýã, ñàíàë àâàõ 6 õóóäñûã òóñ òóñ áàéðëóóëàí
îðóóëàâ.
Ñàëáàðûí çîõèöóóëàëòûí áàðèìò áè÷èã, ä¿ðýì æóðàì,
òóñãàé çºâøººðëèéí øèíýýð áàòëàãäñàí, øèíý÷èëñýí, íýìýëò
ººð÷ëºëò îðóóëñàí æóðàì, íºõöºë øààðäëàãà áîëîí 2013 îíû
õîðîîíû õóðàëäààíû øèéäâýð, òîãòîîëûí íèéòäýý 52 õóóäñûã
òàòàõ ôàéëûí õàìò HTML õýëáýðýýð îðóóëæ, îëîí íèéòýä
íýýëòòýé ñóðòàë÷èëàõ, çºâëºìæ ãàðûí àâëàãà õýëáýðýýð
àøèãëàõ áîëîìæèéã á¿ðä¿¿ëýâ.
E-CRC ÒªÑªË2
Öàõèì õóóäñàíä “¯éë÷èëãýý ýðõëýã÷äèéí áîëîâñðîëä” íýðòýé
öýñ íýýæ õîëáîãäîõ çºâëºìæ, ãàðûí àâëàãà, âèäåî õè÷ýýë,
òàíèëöóóëãà, ñóäàëãààíû ìàòåðèàë, õîëáîãäîõ ëèíêèéã
áàéðøóóëàí òàéëàíò õóãàöààíä õèéñýí øàëãàëòóóäûí
õóðààíãóé òàéëàí, 2006 îíîîñ õîéø á¿ñèéí ñåìèíàðóóäààð
õèéæ áàéñàí èëòãýëèéã èëòãýã÷èéí íýð, õºòºëáºðèéí õàìò
áàéðøóóëæ, ñóðòàë÷èëàõ àðãà õýìæýýã àâëàà.
Ò¿¿í÷ëýí õîðîîíû öàõèì õóóäñàíä “Õýðýãëýã÷èéí áóëàí”
íýðòýé äýä öýñ íýýæ õîëáîãäîõ çºâëºìæ, ýðõç¿éí ìýäýýëýë,
îëîí óëñûí áàéãóóëëàãûí çºâëºìæèéã îð÷óóëæ áàéðøóóëàí
òîãòìîë øèíý÷ëýí áàÿæóóëàõ àæëûã õèéæ àæèëëàñàí áîëíî.
ÕÕÇÕ-íîîñ íýãòãýí ãàðãàäàã ñàëáàðûí ñòàòèñòèê ìýäýýëëèéã
àâ÷ íýãòãýõ íèéòäýý 16 ìàÿãòûã øèíý÷ëýí áîëîâñðîíãóé áîëãîõ,
öàõèì õýëáýðýýð áºãëºõ, òóñãàé çºâøººðºë ýçýìøèã÷äèéí
ìýäýýëëèéí ¿íäñýí ñàíòàé õîëáîõ, øèíý÷ëýí áîëîâñðîíãóé
áîëãîõ àæëûí õýñãèéã òîìèëîí àæèëëóóëàâ. Àæëûí õýñãèéí
áîëîâñðóóëñàí øèíý 16 ìàÿãòûí çàãâàð, áºãëºõ çààâàð,
õîëáîãäîõ ìýäýýëýë, òàéëàíã Äàðãûí Çºâëºëèéí õóðàëä
òàíèëöóóëæ, õîëáîãäîõ ººð÷ëºëòèéã òóñãàí ïðîãðàìì çîõèîã÷
àæ àõóéí íýãæèä àæëûí äààëãàâðààð õ¿ëýýëãýí ºãñºí.
38
www.ekids.mn
This website provides useful information about cyber environment safety, proper use of internet and online
gaming for children, parents and teachers. Which is to widen initiative “the cyber environment safety to
children” to teachers, parents and government and nongovernment organizations.
www.happywebs.mn
This website provides to support proper use of internet and support the business activities of website
business providers as well as to create a healthy environment for fair competition in the sector and to
enforce related laws in a rapidly growing electronic environment.
www.black-list.mn
In this website “Law of Mongolia on Copyright and related rights law”, “The Law on the Fight against
Pornography”, “Protection of Children’s rights Law”, “Law of Mongolia on Advertisement”, “Criminal Law”,
“The Law of Competition on Mongolia”, “Consumer Protection Law”, and CRC adopted rules and conditions,
and international conventions and treaties. CRC restrict access based on decisions and findings of State
Intellectual Property Office inspectors and other order from related authorities.

57WHITE PAPER 2016
The activities to celebrate 95th anniversary of the ICT sector in
Mongolia have been successfully implemented.
SECTORAL EVENTS
The conference to celebrate 95th
Anniversary of establishment and
development of modern information
telecommunication sector in Mongolia
was successfully held on May 26th, 2016.
The conference was attended by officials
and representatives of government
organizations and private sector
companies, telecommunications sector
specialists of different generations and
seniors, who have made congratulatory
remarks. In addition, over 70 engineers
and technical specialists were awarded
with government medals, industry
certificates of recognition and anniversary
certificates.
Moverover, the concert comprised from
the best of the best performers of
sectoral art festival organized in February
has been performed by Mongolian
Telecommunications Company staff.

58COMMUNICATIONS
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Ìºí òºñëèéí ýõíèé øàòíû àæëûí õ¿ðýýíä áàéãóóëëàãûí
âýáñàéòûí á¿òýö, ìýäýý ìýäýýëëèéí çîõèîí áàéãóóëàëò,
ìýäýýëýõ õýëáýðèéí õóâüä á¿ðýí ººð÷ëºëò øèíý÷ëýë
õèéñýí. ¯¿íä:
ÕÕÇÕ-íû òîãòîîë øèéäâýðèéã õýðýãæ¿¿ëýõ, áàéãóóëëàãûí ¿éë
àæèëëàãààã ñóðòàë÷èëàõ, øèíý ä¿ðýì æóðàì áîëîí òåõíèê
òåõíîëîãèéí ìýäýý, õýëýëö¿¿ëýã, óóëçàëòûí ¿ð ä¿í, çàðëàë,
ìýäýýëýë çýðýã ÷èãëýëýýð íèéò 145 Ìáèò áàãòààìæ á¿õèé 52
ìàòåðèàëûã øèíýýð áàéðøóóëñàí.
8 îíëàéí õýëýëö¿¿ëýã, ñàíàë àâàõ 6 õóóäñûã òóñ òóñ áàéðëóóëàí
îðóóëàâ.
Ñàëáàðûí çîõèöóóëàëòûí áàðèìò áè÷èã, ä¿ðýì æóðàì,
òóñãàé çºâøººðëèéí øèíýýð áàòëàãäñàí, øèíý÷èëñýí, íýìýëò
ººð÷ëºëò îðóóëñàí æóðàì, íºõöºë øààðäëàãà áîëîí 2013 îíû
õîðîîíû õóðàëäààíû øèéäâýð, òîãòîîëûí íèéòäýý 52 õóóäñûã
òàòàõ ôàéëûí õàìò HTML õýëáýðýýð îðóóëæ, îëîí íèéòýä
íýýëòòýé ñóðòàë÷èëàõ, çºâëºìæ ãàðûí àâëàãà õýëáýðýýð
àøèãëàõ áîëîìæèéã á¿ðä¿¿ëýâ.
E-CRC ÒªÑªË2
Öàõèì õóóäñàíä “¯éë÷èëãýý ýðõëýã÷äèéí áîëîâñðîëä” íýðòýé
öýñ íýýæ õîëáîãäîõ çºâëºìæ, ãàðûí àâëàãà, âèäåî õè÷ýýë,
òàíèëöóóëãà, ñóäàëãààíû ìàòåðèàë, õîëáîãäîõ ëèíêèéã
áàéðøóóëàí òàéëàíò õóãàöààíä õèéñýí øàëãàëòóóäûí
õóðààíãóé òàéëàí, 2006 îíîîñ õîéø á¿ñèéí ñåìèíàðóóäààð
õèéæ áàéñàí èëòãýëèéã èëòãýã÷èéí íýð, õºòºëáºðèéí õàìò
áàéðøóóëæ, ñóðòàë÷èëàõ àðãà õýìæýýã àâëàà.
Ò¿¿í÷ëýí õîðîîíû öàõèì õóóäñàíä “Õýðýãëýã÷èéí áóëàí”
íýðòýé äýä öýñ íýýæ õîëáîãäîõ çºâëºìæ, ýðõç¿éí ìýäýýëýë,
îëîí óëñûí áàéãóóëëàãûí çºâëºìæèéã îð÷óóëæ áàéðøóóëàí
òîãòìîë øèíý÷ëýí áàÿæóóëàõ àæëûã õèéæ àæèëëàñàí áîëíî.
ÕÕÇÕ-íîîñ íýãòãýí ãàðãàäàã ñàëáàðûí ñòàòèñòèê ìýäýýëëèéã
àâ÷ íýãòãýõ íèéòäýý 16 ìàÿãòûã øèíý÷ëýí áîëîâñðîíãóé áîëãîõ,
öàõèì õýëáýðýýð áºãëºõ, òóñãàé çºâøººðºë ýçýìøèã÷äèéí
ìýäýýëëèéí ¿íäñýí ñàíòàé õîëáîõ, øèíý÷ëýí áîëîâñðîíãóé
áîëãîõ àæëûí õýñãèéã òîìèëîí àæèëëóóëàâ. Àæëûí õýñãèéí
áîëîâñðóóëñàí øèíý 16 ìàÿãòûí çàãâàð, áºãëºõ çààâàð,
õîëáîãäîõ ìýäýýëýë, òàéëàíã Äàðãûí Çºâëºëèéí õóðàëä
òàíèëöóóëæ, õîëáîãäîõ ººð÷ëºëòèéã òóñãàí ïðîãðàìì çîõèîã÷
àæ àõóéí íýãæèä àæëûí äààëãàâðààð õ¿ëýýëãýí ºãñºí.
38
The Communications Regulatory Commission successfully organized “Postal Sector
Regulation-2017” forum discussions on December 09, 2016 in Ulaanbaatar jointly with
postal service providers, stakeholders and governmental organizations involved in the
sectorial service and postal production.
Nearly 40 representatives from postal service providers and customs office of international
postal items have participated in the event.
During the forum, participants conducted discussions on current issues and exchanged
the views on topics such as improvement of the “Postal registration, monitoring, tracking
integrated system”, characteristics of customs inspection for international postal items,
its challenges and solutions, operation of the Universal Service Obligation Fund, financing
amount of the fund source and regulation service fee of the license. The recommendations
prepared based on the proposals and solutions made by the stakeholders and participants
in the forum and to work together in the implementation
CRC ORGANIZED “POSTAL SECTOR REGULATION-2017” FORUM
COMMUNICATIONS
REGULATORY
COMMISSIONS

Communications regulatory commission (CRC) has successfully held a seminar “Radio broadcasting development” in
March 29th, 2016 at CRC’s radio frequency monitoring center. 46 delegates of 27 FM radio working in Ulaanbaatar
have attended and exchanged their ideas at this course. During the day, spreading of FM Radio broadcasting frequency,
modulation uniqueness, sound production level, broadcasters’ setting and noteworthy technical problems were introduced
and explained with real measurement as well as its system. Also, guidance and advices on the commission’s webpage’s
monthly and seasonal news publishing about settled monitoring of FM radio broadcasting was given to the participants.
At the event, the representatives from the participating studios gave speeches on various topics, such as studio structure,
experiences of actions and efforts made, the market research of Radio broadcasting, radio content, struggles of pricing
and its answers, and international practices and radio broadcasting solutions were introduced. Participants discussed
following problems and shared their ideas:
1. How to switch systems from analogue to digital (DAB+);
2. How service providers create their unique contents themselves;
3. To form a studio standard;
4. To have specialized personnel;
The seminar, “Radio broadcasting development”, has satisfied the participated service providers with opportunities to
exchange wide array of information about the industry and to get introduced about the benefits of digital system.
Successfully held a seminar “Radio broadcasting development”
59WHITE PAPER 2016

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CRC jointly with UNICEF, ECPAT and National Authority for Children facilitated a roundtable discussion on the protection
of children from online violence, sexual exploitation and pornography.
The discussion attended by relevant stakeholders from government, international organizations, civil society, and private
sector of Mongolia and facilitated by international experts from ECPAT and UNICEF is to encourage knowledge and
experience between different stakeholders that are involved in ensuring cyber security for
children.
Along with the profound benefits of the Internet come certain risks. Children and young
people can face a number of dangers when using ICTs, such as exposure to inappropriate
content, violation of their privacy, being a victim of sexual abuse and cyber bullying, among
others. Simultaneously with the increase of access to the Internet, child rights violations have
migrated to the online world and have evolved to adapt to new forms of interactions.
During the discussion Mrs.Afrose Johnson, Asia Pacific Regional expert, UNICEF introduced
“WeProtect”, a global multi-stakeholder response to combating online child abuse and
exploitation, committed by 63 countries, 30 NGOs and 20 leading technology companies.
WeProtect helps participant countries to develop an effective “Model National Response” in
partnership with law enforcement, NGOs and technology companies. Mongolian Government
is considering to engage in WePROTECT Global Alliance Model National response (MNR).
Participants of the roundtable discussion raised the following issues:
¾¾ ¾¾ To develop a child protection law in urgent need
¾¾ ¾¾ To provide multi-stakeholder approach with the industry, policymakers, parents, teachers
¾¾ and children themselves to tackle online child protection risks
¾¾ ¾¾ To increase public awareness of online child abuse
¾¾ ¾¾ To conduct the study determining the possible dangers for children using internet and to
¾¾ inform the public about the study results
¾¾ ¾¾ To make definitions of various cybercrimes more explicit and translate the definitions
¾¾ into Mongolian.
«ONLINE CHILD PROTECTION» ROUNDTABLE DISCUSSION WAS FACILITATED
authority
and law
Society
Criminal
Industry
Victim
ICT

61WHITE PAPER 2016
CRC jointly with GSMA successfully organized “Internet
governance and regulation” seminar and Mrs.Dominique Lazanski,
Public Policy Director, GSMA, invited by the CRC facilitated the
seminar effectively.
The seminar attended by more than 50 participants from
government organizations, NGOs and private entities such as
Communications Information technology Authority, Authority of
Family, Children and Youth Development, Intellectual property
Office of Mongolia, General Authority of state registration and
intellectual property and representatives from service operators.
The seminar provided an overview of internet governance through
its history, institutions, processes and people and discussed the
actual or potential consequences of different policy approaches,
including the multi-stakeholder model. The seminar intended
to provide an understanding the internet governance general
concept, learning about the policies and processes involved in
internet governance and how they are approached by different stakeholders and applying the concepts to national policy
development.
After the introduction of three main models of internet governance participants discussed the each model to define the
most appropriate one for Mongolia and prioritized the government led multi stakeholder model for Mongolian condition.
Internet governance and regulation seminar was organized

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Broadcasting content development was organized and more than 200 content
creators attended and discussed the content development current situations
and further development.
The forum attended by representatives from Korean leading televisions, “KBS”,
“MBC” and “EBS” is to encourage knowledge and experience with Mongolian
content providers.
Mr.Pak Sung Min, Director of Content Department of “KBS” Television presented
about Korean news standards, functions of news program preparing team and
journalism ethics and moral responsibility. Mr.Kim Ging Hung, senior producer
provided comprehensive information regarding financing, revenue stream and
expenditures of Korean Serial Dramas and ways to distribute those contents.
Also, copyright issues and broadcasting trends along with international best practices were introduced by Mr.N.J. Benjamin,
Director of Asia Pacific Regional Office of CISAC.
The participants of the forum discussed the following issues:
¾¾ Improve the existing legislation environment and develop required public policies
¾¾ Improve capacity building and develop required infrastructure with the support from the government
¾¾ ¾Enhance intellectual property regulation
¾¾ Develop standards and classify contents
¾¾ Produce education contents taking account of the target audience
The forum provided an opportunity for local content creators to exchange comprehensive information including international
standards, best practices and experiences with international counterparts.
“BROADCASTING CONTENT DEVELOPMENT FORUM” was organized successfully

63WHITE PAPER 2016
The meeting was attended by policy makers on ICT, state
regulatory organization, engineers, technical personnel and
officers of business organizations of research, manufacturing,
service providers as well as scientists and researchers of tertiary
education institutions, which train specialists for this sector.
During the meeting, the state distinguished communications
expert and former Minister of Communications I. Norov
presented about the “Historical legacy of Telecommunications
sector of Mongolia”, the state distinguished communications
expert and former Minister Ts. Gotov made presentation about
the “Investment and development of ICT sector during 1960-
1990”. The scientists and researchers presented their researchers
to contribute to development of the sector and exchanged their
opinions.
ORGANIZATION OF “DEVELOPMENT STRATEGY OF ICT SECTOR”
RESEARCH AND OPEN DISCUSSION MEETING.
The research and open discussion meeting on “Development strategy of ICT sector” has been organized on the occassion
of 95th anniversary of establishment and development of modern ICT sector in Mongolia.

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Organization training on “DEVELOPMENT OF WORK PLAN IN NATURAL DISASTER AND CIVIL
EMERGENCY SITUATION”
By organizing this training, the licensed postal
service providers not only were informed the
need of continuous postal service delivery, but
also developed a “Workplan in Natural disaster
and Civil Emergency situation”.
On March 31st 2016, the CRC jointly with Emergency department of Ulaanbaatar city have successfully organized
“development of work plan in Natural disaster and Civil Emergency situation” for licensed postal service providers. The
purpose of the training was to empower them with methods of distributing roles and responsibilities during natural
disasters such as fire, flood and earthquake, how to develop plan for cooperation as well as activities for restoration.

65WHITE PAPER 2016
TRAINING WAS ORGANIZED FOR ENGINEERS AND TECHNICAL STAFFS OF TELEVISIONS
CRC organized the training for engineers and technical staffs of televisions with the purpose of improving the television
audio quality and digital television studio.
The experts from Korean and Mongolian broadcasting industry
presented and discussed the topics covering structure of
television studio, equipment, measuring and analyzing the
audio signal, and defining a technical solution for the studio
for more than 100 technical staffs and engineers from urban
and rural televisions. Mr.Kim Jon Yum, Director of Vision and
Tech Company provided information about Digital Broadcasting
System and TV audio signal solution. Mr.Kan Jin Ug introduced
file based broadcasting technology.

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The 2016 ABU Digital Broadcasting Symposium was organized by the Asia-Pasicifc
Broadcasting Union from 29 February to 3 March, 2016 in in Kuala Lumpur, Malaysia
under the theme “Innovating Digital Connections”. The event took places including
workshop, three-day exhibition and conference. Mr.Z.Amgalan, Director-General of
the Radio frequency regulation and monitoring department and officer Mr. Ch.Terbish
participated in the event in ways to discuss on topics about business and technology
strategies to improve growth in radio and television services, challenges and solutions
in the transition from analogue to digital switchover, broadcasting equipment, acquint
with ICT platform solutions.
During the event, CRC representatatives met with a Director of Strategic Development
Department of WorldDAB Consortium Kathryn Brown, Asia-Pacific regional project
coordinator Bernie K’Neill and Dr. Les Sabel Managing Director of S-Comm technologies
to discuss the trend of digital radio, current situation of Mongolia’s broadcasting
switchover and upcoming activities.
CRC DELEGATES PARTICIPATED IN THE
ABU DIGITAL BROADCASTING SYMPOSIUM 2016
INTERNATIONAL RELATIONS

CRC DELEGATES SUCCESSFULLY PARTICIPATED IN THE
2ND ANNUAL ASIA-PACIFIC SPECTRUM MANAGEMENT CONFERENCE
The 2nd Asia-Pacific Spectrum Management Conference
and Asia-Pacific Digital Societies Policy Forum 2016 were
designed for Policy Makers, Regulators, and organizations
related to National Spectrum management, jointly organized
by ITU and the Asia-Pacific Telecommunity (APT) between
25th and 28th of April 2016, in Bangkok, Thailand. Mr.
Amgalan Zandraa, Director General and Mr. Chuluunbat
Tsendsuren of the Radio Frequency Regulation and
Monitoring Department of the Communications Regulatory
Commission of Mongolia had participated the above
mentioned event on behalf on Mongolian ICT sector.
The event involved more than 300 participants from Asia
Pacific Regional ICT sector stakeholders and shared their
best practices, discussed current issues regarding spectrum
management. .
The conference focused on developing appropriate radio
frequency policy and regulation, the importance of the
Spectrum management for countries ICT development,
adaptation and harmonized solutions for advanced
new technologies, radio frequency allocation, spectrum
refarming and available spectrum for future IMT, IoT .
WRC-15 decisions, outcomes, and effect on the Asia-Pacific
Region during the event.
The objective of the forum was to highlight digital economy,
digital money, cybersecurity, trends of new advanced ICT
technologies, policy and regulation, innovations, ICT sector
issues and solutions.
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BELATERAL MEETING HELD BETWEEN CRC AND KCC
CRC HELD MEETING WITH KOREA INTERNET & SECURITY AGENCY
As a part of the Memorandum of Understanding signed in 2011 between
the CRC of Mongolia and Korea Communications Commission (KCC) of the
Republic of Korea, the 3rd belateral meeting was held in Seoul, Korea among
the two agencies’ delegates.
The KCC delegates lead by the KCC Chairperson Mr. Choi Sung-Joon
accompanied by Director of Foreign Affairs and other officals joined the
meeting. In the framework of the meeting officials of the both sides exchanged
views on further enhancing communication, information technology and
broadcasting industry activities, as well as to support mutual collaboration on
content creation, to make appropriate use of the internet, content creation
and exchange of experiences with the use of the Internet to cooperate and
share experiences.
Within the framework of the Memorandum of Understanding, the
meeting was organized between delegates of the Korea Internet and
Security Agency (KISA) and the Communications Regulatory Commission
(CRC) of Mongolia. Now the former Chairman and CEO of the CRC Mr.
B.Balgansuren, the President of the KISA Mr. Kee Seung Baik and other
officials participated in the meeting.
During the meeting, parties exchanged views on issues related to
further strengthening cooperation, team up on protection against DDoS
attacks, domain name server security improvement, possibility to deepen
cooperation by jointly organize training or develop projects in the future.

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The ITU “Asia-Pacific Regional Development Forum-2016
(ITU RDF2016) with the theme “ICTs for Smart Sustainable
Asia-Pacific” and “Innovative Strategies for Development
Summit” (ISDS) was held successfully from June 06-10,
2016 in Manila, Philippines.
Representative from Mongolia, Chief-Secretary of the
Communications Regulatory Commission Dr.Naranmandakh
(Ph.D.) introduced presentation under the “Session-7: Policy
and Regulation” titled on Policy and Regulatory Frameworks
by sharing the experience in ICT sector development,
regulations of Mongolia and bilateral cooperation with
regional countries. He mentioned that policy and regulatory
initiatives undertaken in Mongolia linking them to the
objectives and outcomes related to the ITU Asia-Pacific
Regional Initiative on Policy and Regulation as adopted
by WTDC 2014, as well noted the need for regulators to
consider moving towards Regulation 4.0: on collaborative
regulation with relevant sectors such as digital financial
transactions with financial regulators, and informed
achievements cooperation projects of Russia-Mongolia-
China.
The Forum noted with appreciation the following: significant
number of Actions and Projects implemented under the
different Dubai Action Plan Objectives and Asia-Pacific
Regional Initiatives, and high number of countries directly
involved and assisted and the partners that generously
supported ITU in the implementation of said actions and
projects.
During the forum, Dr.Naranmandakh conducted discussions
with representatives such as Director of Telecommunication
Development Bureau (ITU-BDT) Mr. Brahima Sanou,
Regional Director ITU Regional Office for Asia and the
Pacific (ITU-ASP) Mr. Ioane Koroivuki, Head of ITU Area
Office for South East Asia Ms. Aurora A Rubio, Chief of the
ICT and Development Section of the Economic and Social
Ccommission for Asia and the Pacific (ESCAP) Mr.Atsuko
Okuda, Senior ICT Policy Specialist at The World Bank in
Singapore Ms. Natasha Beschorner, the Asian Development
Bank, Asia-Pacific Network Information Centre (APNIC) and
delegations from The Republic of Korea, Japan, Philippines,
India, East Timor and exchanged views on future prospects
for further cooperation.
ITUREGIONALDEVELOPMENTFORUM-2016FORASIA-PACIFICREGIONANDINNOVATIVESTRATEGIES
FOR DEVELOPMENT SUMMIT WAS SUCCEFFULLY ORGANIZED

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CRC EXPERTS PARTICIPATED IN THE “COSTING AND PRICING INFRASTRUCTURE
ACCESS” TRAINING PROGRAMME
CRC experts participated in the “Costing and pricing infra-
structure access” training jointly organized by the ITU, Na-
tional Broadcasting and Telecommunications Commission
(NBTC) and the Ministry of ICT of the Kingdom Thailand
from August 15-19, 2016 in Bangkok.
The training was attended by over 60 experts from 18
countries including Mr. T.Ganbat, an expert from the Mar-
ket and Tariff Regulation Department of the CRC of Mon-
golia, as well as representives from Information Commu-
nication Network Company (ICNC), Mobicom Corporation,
Unitel group and Skytel LLC. Participants from Mongolia
exchanged views on cost and pricing with Ms. Carmen
Prado-Wagner from ITU and opportunities for organizing
similar training in Mongolia and collaborating on potential
projects and programs in future.
CELEBRARR TAA ING
25Y55 EARSRROF ACHIEVEMENTS

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CRC CHAIRMAN MEETS REPRESENTATIVES FROM KOREA
COMMUNICATIONS AGENCY, THE REPUBLIC OF KOREA
Mr. S. Adyasuren,
Chairman and CEO of
the Communications
Regulatory Commission
accompanied by Mr.
Z.Amgalan, Director
general of the radio
frequency regulation
and monitoring department, Mr. B. Myagmarnaran, Head
of the international and public affairs division met with
Mr. Myong Ryong Kim, President & CEO of the Korea
Communications Agency (KCA), Mr. Kim Sang-Jae, Director
of content industry promotion department, on 17 October
2016 at the CRC head office in Ulaanbaatar.
During the meeting, the two sides hold discussions
concerning the establishment of Memorandum of
Understanding on the cooperation in telecommunications,
information technology and broadcasting fields and to play
an important role as the bridge cooperation between the
two countries’ broadcast television, support strengthening
human rescource, encourage staffs to engage in relevant
trainings.
THE 26TH UPU CONGRESS WAS SUCCESSFULLY HELD IN TURKEY
The 26th Universal
Postal Union (UPU)’s
congress was held
in Istanbul, Turkey
from 21st to 23rd
September 2016.
The delegation headed
by Mr. S.Adiyasuren,
Chairman of CRC and Mr. B.Chinbat, Chairman of
Communications and Information Technology Authority
had represented Mongolia in UPU Congress which is held
once in every four years at high level of postal sector.
The delegation of Mongolia has expressed their positions on
issues discussed during congress on the current development
of world postal sector and proposals on UPU’s strategy and
plans for next 4 years, and promised to continue support
UPU. The meeting was held and opinions were exchanged
on bringing partnership between Mongolia and UPU to next
level, implementation of project in Mongolia and others.

72COMMUNICATIONS
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During this meeting, UPU specifically noted that Mongolia had been carrying UPU membership’s responsibilities with
dignity, congratulated Mongol Post Company Limited for being awarded with “Golden cup” award on EMS postal service
category and handed award to Mongolian delegates.
CRC REPRESENTATVES PARTICIPATED
14TH WORLD TELECOMMUNICATION/ICT INDICATORS SYMPOSIUM
The 14th World Telecommunication/ICT Indicators Symposium (WTIS)
was held from November 21-23 in Botswana, organized by the
Telecommication Development Bureau of the ITU and hosted by the
Government of Botswana.
Mr. A. Luvsan-Ochir, Head of the ICT development and regulation division
and Mr. G.Munkhtulga, Expert of the market and tariff regulation
department participated in the symposium. The event was attended
by more than 400 delegates from all over the world, primarly from
national statistical office, information commmunciation and technology
related Ministries, researchers, regulatory bodies, policy makers and
telecommunication operators.
The purpose of the symposium was to introduce a methodology and
strategic trend for producing quality ICT data, ICT statistics, conduct dialogues on emerging issues concerning the data collections
and what are the main significance of the high quality statistics in the policy making.

73WHITE PAPER 2016
ITU TELECOM WORLD 2016
WAS ORGANIZED
ITU Telecom World-2016 was organized in Bangkok from November
14-17, 2016 in Bangkok, Thailand. More than 8800 delegates from
all over the world participated in the conference. Representatives
from CRC Vice Chairman Mr.D.Sereedorj, Mr.S.Dolgorsuren, Director
General of the regulatory policy implementation department and
representative from Communication Information and Technology
Authority of Mongolia participated in the congress.
During the event, Mongolian delegates participated in the special
session for discussing the first four selected projects of the ITU Child
Helpline International Campaign “Partnering to Protect Children and
Youth in online environment” nominated to the winning 1st place. The
operation covered total of 84 experiences from different countries
around the world, among them the project “Childline -108” from
Mongolia has been selected as one of the best four remaining projects made to final stage.
In addition, Mr. D.Sereedorj participated in the first meeting of the Working Group to develop the “Digital Financial
Inclusion” initiated by the ITU-D and MasterCard and supported the continued collaboration on the topic further.
Furthermore, Mongolian representatives met with Dr. Eun-Ju Kim, Chief of Innovation and Partnership Department, BDT,
ITU and other officials to conduct policy and regulation on telecommunications in Mongolia, Introduced the current issues
and exchanged views.

74COMMUNICATIONS
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MOU HAS BEEN RENEWED
BETWEEN CRC AND RAPA
A Memorandum of Understanding (MOU) has been renewed
between the Communications Regulatory Commission of Mongolia
and Korea Radio Promotion Association (RAPA) on November 30th,
2016 in Seoul, the People’s Republic of Korea.

CRC delegates lead by Mr.S.Adiyasuren, Chairman and CEO
attended the ceremony. Under the MOU, the both parties
are able share knowledge regarding broadcasting equipment,
technology and opportunity to improve human resource capacity
by participating trainings, development of radio broadcasting,
spectrum management, and related technology support in the field
of international workshops and educational programs as well as opportunities for both organizations Further research on
policy coordination, related technology solutions, radio frequency and cellular phone users Discussions of the joint action
and the agenda for further discussion.

75WHITE PAPER 2016
CRC TO HONOR ITS FORMER EMPLOYEES AND SENIORS
The management and staff of the CRC
have made a courtesy call with its former
employees-seniors, who have been working
at CRC and contributed with their knowledge
and intellect, serve as a good example for
younger generation and are currently on
pension. During this call, Mr. Adiyasuren.S,
the Chairman and CEO of CRC, gave a
presentation about the activities of CRC and
addressed the participants. The participants
of meeting - Mr. L.Lantuu, The first Chairman
of CRC, Mr. B. Baatar, former Minister of
Communications, Mr. I. Norovjav, former
commissioner of CRC, Ms. U.Tsogzolmaa, former chief of radio spectrum station – have shared from their memories,
expressed their opinions and wished success to Chairman Adiyasuren and officers of CRC.
TRAINING AND DEVELOPMENT PROGRAM

76COMMUNICATIONS
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CRC GREEN DAY
The President of Mongolia has issued decree No. 63 from 14 April 2010 announcing second week of every Saturday
of May and October of every year as a day of planting trees. Following this decree and within framework of works to
support social responsibility, all officers of CRC have planted trees in the backyard of Radio spectrum monitoring center.
The employees of CRC have successfully participated in this activity organized every year and this year 250 pieces of bush
were planted and Radio spectrum monitoring center’s three acre of land has turned into greenfacility.

77WHITE PAPER 2016
APPENDIX

78
LIST OF RESOLUTIONS APPROVED BY THE BOARD OF COMMISSIONERS MEETING OF
THE COMMUNICATION REGULATORY COMMISSION IN 2016
APPENDIX-1
№
CRC Resolution
Number
Date of
Approval
Name of Regulations and Guidelines, Procedures, Terms and
Requirements, and Other Documents
1. List of Resolutions approved by CRC
1 Resolution 01 2016.02.05
On Revision and Approval of Basic Service Tariff
(Standard Minimum Tariffs for Mobile Services)
2 Resolution 02 2016.02.05
On Amendments in Fee Rates
(Fee rates for Certification of Information and Communications equipment)
3 Resolution 03 2016.02.05
On Amendments in Regulatory Guidelines
(Regulatory Guidelines for Introduction of Next Generation Mobile
Networks in Mongolia)
4 Resolution 04 2016.02.05 On Issuing, Amendment, Recovery and Revocation of Licenses
5 Resolution 05 2016.02.05
On Some Measures to Be Taken in regard to Licenses
(License Requirements To Operate a Center of Mobile Number Portability)
APPENDIX-11

79WHITE PAPER 2016
6 Resolution 06 2016.02.05
On Approval of Documents
(Operational Strategy of CRC of Mongolia for 2016-2018)
7 Resolution 07 2016.03.25
On Approval of Methodology
(Methodology to Define a Legal Entity with Monopoly and Dominant Legal
Status in Communications Market)
8 Resolution 08 2016.03.25
On Revision and Approval of Tariffs
(Maximium Tariffs of Leasing of Inter-city Channel with Internet Flow with
the Purpose of Broadband Internet Transmission for Service Providers)
10 Resolution 10 2016.03.25
On Annulation of Resolution
(Resolution No.17, 2007)
11 Resolution 11 2016.04.01
On Approval of Assortment and Content
(Attachment-1: Assortment of Documents, Attachment-2: Content)
12 Resolution 12 2016.04.01
On Amendment and Annulation
(Attachment-1: Lists of Amended Documents, Attachment-2: Lists of
Annulled Documents)
13 Resolution 13 2016.04.01
On Approval of Updated and Annulation of Documents
(Attachment-1: Lists of Updated and Approved Documents, Attachment-2:
Lists of Annulled Documents)

80
14 Resolution 14 2016.04.01
On Amendment
(Rules of CRC Board Meeting)
15 Resolution 15 2016.04.01
On Defining of Wages
(Wages CRC Board Meeting)
16 Resolution 16 2016.04.01 On Issuing, Amendment and Revocation of Licenses
17 Resolution 29/17 2016.04.22
On Approval of Guidelines to Broadcast and Monitor Election
Promotions by Radio and TV
(Joint Resolution of the General Election Commission and Communications
Regulatory Commission)
18 Resolution 18 2016.04.22
On Approval of Guidelines
(Guidelines on Regulation and Monitoring of Radio Frequency during
Major Special Events)
19 Resolution 19 2016.04.22 On Removal and Retirement of Assets
20 Resolution 20 2016.04.22 On Issuing, Recovering and Amending Scope of Licenses
21 Resolution 21 2016.05.13
(Maximum Tariffs of Basic Productions and Services of “Radio and TV
National Network” State Owned Company
22 Resolution 22 2016.05.13
(Maximum Tariffs of Basic Productions and Services to be Offered to End-
Users)
APPENDIX-11

81WHITE PAPER 2016
23 Resolution 23 2016.05.13 On Revocation of Licenses (IPTV License)
24 Resolution 24 2016.05.13
On Announcement of Tender
(To Issue License to Provide Multi-Channeled Radio and TV using IP based
Transmission Service in Ulaanbaatar)
25 Resolution 25 2016.05.13
(Guidelines for Postal Interconnection)
26 Resolution 26 2016.05.13
On Approval of Term of License To Conduct Communications
Operations
27 Resolution 27 2016.05.13 On Issuing, Amendment and Recovery of Licenses
28 Resolution 28 2016.05.25
On Amendment
(Special Terms and Requirements for Broadcasting)
29 Resolution 29 2016.05.25
On Amendment
(Special Terms and Requirements for Broadcasting)
30 Resolution 30 2016.05.25
(Regulations to be Adhered in Transition from Analogy Radio Broadcasting
to Digital Technology)
31 Resolution 31 2016.05.25 On Issuing Licenses

82
33 Resolution 33 2016.06.13
On Some Measures To be Taken in Introduction of MNP Service
(Tender to Select a Supplier of System to Introduce MNP Service in
Mongolia)
34 Resolution 34 2016.06.13
On Amendment
(Attachment-1: Regulations for Information and Communications Network
of Mongolia, Attachment-2: General Terms and Requirements on
Construction of Network, Operation and Maintenance)
35 Resolution 35 2016.06.13
On Amendment
(Special Terms and Requirements for ISP Service License)
36 Resolution 36 2016.06.13
On Amendment
(Regulations to Introduce Next Generation Mobile Networks in Mongolia)
37 Resolution 37 2016.06.13
On Amendment of Fees
(Fee for Radio Frequency Utilization and Service)
39 Resolution 39 2016.06.13
On Organization of Tender Evaluation
(Tender for License to Provide High Speed Wireless Internet Broadband
Service and Utilization of Radio Frequency License in Ulaanbaatar city)
38 Resolution 176/38а 2016.06.21
On Amendment to Guidelines to Broadcast and Monitor Election
Promotion by Radio and TV
(Joint Resolution No.176/38a: The General Election Commission and
Communications Regulatory Commission)
APPENDIX-11

83WHITE PAPER 2016
40 Resolution 40 2016.07.07 On Results of Tender Evaluation
41 Resolution 41 2016.07.07
On Announcement of Tender
(Tender for Issuing License to Operate IPTV Service in Ulaanbaatar)
42 Resolution 42 2016.07.07
On Amendment
(Regulations to Jointly utilize Information and Communication Network
and Infrastructure)
43 Resolution 43 2016.07.07
On Approval of Update
(Rules of CRC Board meeting)
44 Resolution 44 2016.07.07 On Defining Rates
45 Resolution 45 2016.07.07 On Issuing, Refusal and Revocation of Licenses
46 Resolution 46 2016.08.25
On Amendments
(“Manual on Quality”, Classification, Scope and Standards for
Communications Equipment to be Certified, Integrated System for
Defining and Coding Products)
47 Resolution 47 2016.08.25
On Amendments
(Scheme and Fee Rates to Certify ICT Equipment)
48 Resolution 48 2016.08.25 On Results of Tender Evaluation
49 Resolution 49 2016.08.25
On Amendments to Guidelines
(Guidelines for License to Conduct Operations in Communications Sector)

84
50 Resolution 50 2016.08.25
On Amendments
(Registration and Calculation of Fees of License using e-invoicing
methodology)
52 Resolution 52 2016.12.26
On Issuing, Amendment, Recovery, Suspension and Revocation of
Licenses
APPENDIX-11

85WHITE PAPER 2016
LIST OF THE STANDARDS APPROVED IN 2016
APPENDIX-2
№ Standard name
Classification
code
Registration
number
Number of
pages
Approval
date
1
Measurements and Computations of Radio
Frequency Electromagnetic Fields with Respect to
Human Exposure to Such Fields, 100 kHz-300 GHz
33.14 MNS 6574:2016 14 2016.01.27
2
Digital TV studio. Part 2: General requirements
for equipment
33.17 MNS 5592-2:2016 17 2016.01.27
3
General requirements for constructing
telecommunication towers
33.17 MNS 5884:2016 13 2016.01.27
4
Unified addressing. The address text
requirements
03.24 MNS 6275:2016 13 2016.01.27
5
Тhe planning of the information and
communication fixed networks at residential
buildings. General requirement
01.100.27
01.100.30
MNS 6580:2016 25 2016.03.31
6
Тhe installation of the information and
communication fixed networks at residential
buildings
33.12 MNS 6581:2016 22 2016.03.31
7
Blueprint. Symbols for information,
communication and signaling device
01.100.27 MNS 5532:2016 12 2016.03.31
8
Blueprint. Design of information,
communications and signaling blueprint for
buildings. General requirement
01.100.30 MNS 6586:2016 16 2016.03.31
APPENDIX-22

86
9
Radio studio. Part 2: General requirements for
equipment
33.17 MNS 5591-2:2016 13 2016.04.28
10
Defining age category for broadcasting content
and requirements for use of screen symbols
33.17 MNS 6587:2016 5 2016.04.28
11
Generic requirements for the installation
of flexible fabric inner duct system inside
of information and communications fixed
networks’ ducts
33.12 MNS 6588:2016 7 2016.04.28
12
Generic requirements for the installation of
optical fibers’ micro ducts within information
and communications fixed networks
33.12 MNS 6589:2016 10 2016.04.28
13
Safety requirements for working at facilities
for radio communications antenna and feeder
33.17 MNS 6590:2016 9 2016.04.28
14
General Requirements for installation of
communications cables on autoroad and
railway crossing and bridge facility
33.180.10
93.080.10
MNS 6597:2016 11 2016.04.28
15
Frequency, distance and frequency separation,
spurious emission limit, measurement method
for mobile base station
33.14 MNS 6605:2016 92 2016.05.26
16
The criteria of basic knowledge in Information
technology
35.02 MNS 6606:2016 28 2016.05.26
17
Requirements for word and floating
information format of broadcasting content
33.17 MNS 6607:2016 5 2016.05.26
18
Technical requirements of base and
repeater stations for LTE and LTE-A mobile
communication system
33.06 MNS 6611:2016 68 2016.06.23
APPENDIX-22

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