DATAMARK's Business Engineering team was engaged to transform a mail center for a leading health insurance provider that was inefficient due to its outdated layout and legacy software. The team conducted an analysis, bringing together stakeholders to completely redesign the mail center's physical layout and software platforms. They launched a Kaizen event to dramatically transform the physical layout, eliminating wasted time and touches. They also redesigned workflows using Lean methodologies. The team introduced a new digital mail platform to automate classification and data capture. This transformation delivered benefits like cost reductions, improved output, increased automation and quality, and better data for analytics.