1. Chapter 7 Presentation David Morales

2. New Mock-Up Report Organized by deduction type then employee Employee totals for each deduction Total for each deduction type

3. Online Information Request Simple online form employees can use to request information about their accounts

4. Paper Source Document Simple document employees can use to request information about their accounts

5. How Clients Read on the Web People read and Interact differently with on-screen information People tend to scan rather than read a web-page word by word A study of online reading habits showed: 79% of users scan any new page they came 16% read word-by-word

6. How Clients Read on the Web Tips on writing for scanners Start with your conclusion Use highlighted key words Bolding, changing color of text and background, and links can server as highlights Make use of bulleted list Make it short as possible Scanners will be more likely to get your point if you keep your article or story short

7. Tasks Find out what output is needed Create a mock-up report Design an online request form List specific guidelines for UI design Describe guidelines for data entry screen design

8. Tasks Design a paper source request form Update usability via research Use validation checks for reducing input errors Design an output screen Design effective source documents and input controls

9. Concurrent tasks Find out what output is needed Design an online request form Update usability via research List specific guidelines for UI design Describe guidelines for data entry screen design

10. Sequential Tasks Design an output screen Create a mock-up report Design a paper source request form Use validation checks for reducing input errors Design effective source documents and input controls

11. Team Building The foundation of all team building is having shared goals Vision Excite the team with large, desired outcomes and goals A goal must contain challenge, appeal to personal pride, and provide an opportunity to make a difference and know it

12. Commitment Some may assume, that commitment means long hours, while to others it may mean productivity If people cannot initially commit, it doesn't mean they don't care Solution: Establish an atmosphere of trust Encourage inclusion Team Building

13. Trust Trust is the antidote to the fears and risks attendant to meaningful commitment Trust is most efficiently established when leadership commits to vision first Leadership must share visibly both risk and reward with the other team members Team Building

14. Inclusion Getting others to commit to the team effort The best setting to obtain buy-in and build trust is in small groups Leaders will need three communication skills to achieve inclusion Non-assumptive questions Good listening Directed responses Team Building

15. Help Exchange Establish a corroborative, balanced strategy for reaching the committed vision The leadership role is to catalyze consensus, not to issue orders Obtaining consensus again requires use of leadership communication skills Effective teams often produce lively discussions of divergent viewpoints before reaching consensus Team Building