Join Likeable Local CEO, Dave Kerpen, and BrandYourself CEO, Patrick Ambron, in order to learn:
-How to handle negative search results online.
-How to approach negative social comments.
-How to turn negative feelings online into positive ones.
27. But what if you find a negative
comment or search result online?
“Life is 10% what happens to you
and 90% how you react to it.”
-Charles R. Swindoll
@DaveKerpen @PatrickAmbron #LikeableWebinar
29. Do – Not – Delete Rule
Unless a comment is
obscene, profane, or
bigoted, or it contains
someone’s personal and
private information, it
should never be deleted
from a social network site
or blog.
@DaveKerpen @PatrickAmbron #LikeableWebinar
31. Option 2:
Ignore it?
• Ignoring negative comments sends out
the message that your customer’s
opinion doesn’t matter
• Is that the impression you want to
make on potential clients?
No response is a response!
@DaveKerpen @PatrickAmbron #LikeableWebinar
40. Complaints are Unavoidable
• Think about turning your customer care into an asset!
• Avoiding the problem won’t make it go away.
• Turn an inevitable negative into a positive!
@DaveKerpen @PatrickAmbron #LikeableWebinar
45. -Sign Up For Likeable & save $200
by the end of this week.
-Sign up by the end of the month &
save $100!
-Visit likeabledemo.com to redeem!
Call 212-259-3237 or email
contact@likeablelocal.com to
redeem.
Special Offers!
-Schedule a free one on one
personal branding session with a
BrandYourself Reputation Expert!
-Expires at the end of May!
Call 646-863-8226 or email
support@brandyourself.com with
questions.
@DaveKerpen @PatrickAmbron #LikeableWebinar
46. Thank You/Questions
+ Grand Prize
CONTACT:
Dave Kerpen
Patrick Ambron
TWITTER
@davekerpen
@PatrickAmbron
EMAIL
dave@likeable.com
patrick@brandyourself.com
PHONE
212-359-4347
646-863-8226
Check your email RIGHT after the webinar with details to redeem
special offers!
@DaveKerpen @PatrickAmbron #LikeableWebinar