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Experience
Design
Makeover
                       David Lee King
                     davidleeking.com
 Topeka & Shawnee County Public Library
What is experience design?
Topeka’s
Makeover
WEB
?
How
Ask!
http://www.flickr.com/photos/jodigreen/2708038407/
staff...
maintaining
Redesign 2.0 -
Coming soon!
5 ways
to jumpstart your own
Extreme Makeover!
1
       write an
Experience Brief
1
       write an
Experience Brief
1
       write an
Experience Brief
1
       write an
Experience Brief
take a
Touch Point
Journey
           2
?
Get a Library Card
check my account
3
Conversation
is experience
3
Conversation
is experience
3
Conversation
is experience
3
Conversation
is experience
answer
the   Why
         4
      questions
focus
 on the
 customer
          5
say
       yes
Bonus
http://www.flickr.com/photos/29106784@N02/2719649603/
Thank You!

davidleeking.com

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