The Librarian IS the Product

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The document discusses what product libraries should sell. It states that the librarian is the product as they improve the question and experience for patrons. It encourages thinking of the librarian as the product that libraries provide to patrons.

Empresariales Educación

The Librarian ...
Is the product
david lee king
topeka & shawnee county public library
davidleeking.com

http://flickr.com/photos/paulwatson/20539223/

libraries have
lots of products...
http://flickr.com/photos/herzogbr/2633936090/

http://flickr.com/photos/striatic/530278552/

http://ﬂickr.com/photos/herzogbr/1658397241/

libraries have
lots of products...

http://ﬂickr.com/photos/sparktography/2543689708/

answers...

I think the librarian
we the product
is
improve
the question

answers...

I think the librarian
we the product
is
improve
the question
http://flickr.com/photos/misbehave/389458434/

answers...

I we provide
think the librarian
we the product
improve
experience!
is
the question
http://flickr.com/photos/misbehave/389458434/

The Librarian ...
Is the product

http://flickr.com/photos/factoryjoe/26967479/

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Customer experience is a strange brew of structure, community, and customers. Today’s savvy librarians need to focus on creating digital and physical experiences for customers so that they can quickly find information, make decisions, or participate. Librarians need to create experiences that visitors not only remember, but share with their friends. David Lee King breaks down the customer experience in a way that will help you remain an indispensable focal point of your community. People don’t want just goods or services from a business anymore – they want unique, engaging experiences built around those goods and services. It’s the same for your library. Our patrons are looking for more than a book – they can find that at Walmart and via their favorite mobile device. They want a unique, engaging experience built around “your stuff.”

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The Librarian IS the Product

1. The Librarian ... Is the product david lee king topeka & shawnee county public library davidleeking.com

2. libraries have lots of products...

3. http://flickr.com/photos/paulwatson/20539223/ libraries have lots of products... http://flickr.com/photos/herzogbr/2633936090/ http://flickr.com/photos/striatic/530278552/

4. libraries have lots of products...

5. http://ﬂickr.com/photos/herzogbr/1658397241/ libraries have lots of products... http://ﬂickr.com/photos/sparktography/2543689708/

6. http://ﬂickr.com/photos/herzogbr/1658397241/ libraries have lots of products... http://ﬂickr.com/photos/sparktography/2543689708/

7. http://ﬂickr.com/photos/herzogbr/1658397241/ libraries have lots of products... http://ﬂickr.com/photos/sparktography/2543689708/

8. what product should we be selling?

9. = what product should we be selling?

10. = what product should we be selling?

11. = what product should we be selling?

12. I think the librarian is the product

13. I think the librarian is the product

14. answers... I think the librarian we the product is improve the question

15. answers... I think the librarian we the product is improve the question http://flickr.com/photos/misbehave/389458434/

16. answers... I we provide think the librarian we the product improve experience! is the question http://flickr.com/photos/misbehave/389458434/

17. The Librarian ... Is the product

18. The Librarian ... Is the product http://flickr.com/photos/factoryjoe/26967479/

19. The Librarian ... Is the product http://flickr.com/photos/factoryjoe/26967479/

20. thank you! davidleeking.com

The Librarian IS the Product

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The Librarian IS the Product