Updated talk for twitter dev con 2010. Shortened it and added sheep.

1. 1 Making FAIL more fun! (Turning a bad thing into something delightful or at least less painful)

2. 2 Error Messages Can Be Cryptic

3. 3 Error Messages Can Be Unhelpful Or Impossible…

4. 4 Error Messages Can be Too Wordy Users will not bother to read them

7. 7 Name that error

8. 8 Name that error

10. Tell the user what happened.

13. Suggests how to fix it

14. Admits Responsibility

15. Polite

17. 12 3.5" floppy disks: the top-right corner is shaped in a certain way so that the disk cannot be inserted upside-down. Microwave ovens: a door switch automatically disconnects the activation button when the door of the oven is opened

18. 13 Poka Yoke in Web Dev and Design Google Predictive Text Matches

20. 16 Making FAIL More Fun

21. “I am completely disarmed by this error. It makes me laugh!”..it reminds me that the developers working on this software took time to make their error messages not only user friendly, but fun.” - A Happy User 17 Google Chrome FAIL

24. Errors and FAILS don’t have to be sad 20 Keep it polite, helpful and illuminating.Add fun. Thank you Dawa Riley dawachan@gmail.com @dawachan