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Discovering rivers & building bridges: DevOps @ CWT

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Donnie Berkholz
Donnie Berkholz

A story of our journey toward DevOps at Carlson Wagonlit Travel - trials, tribulations, successes, and vision for the future.

Tecnología
1 de 9
Discovering Rivers and Building Bridges DevOps @ CWT Donnie Berkholz VP, Service Delivery – Enterprise IT
CWT 1.0 2 Business travelers Travel manager People
CWT 3.0 3 Business travelers Travel manager People & technology
The opportunity  Create vs maintain  Buy-in  Blending ITIL and DevOps 4
Products & Technology The challenge  Silos  BAU  Fog of war  Inertia 5
3 The principles  Product ownership  Time to value  Organizational alignment 6
??% First steps  Sharing & empathy  Building momentum  “Customer” focus  Rolling releases 7
Discovering rivers & building bridges: DevOps @ CWT
Discovering rivers & building bridges: DevOps @ CWT

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Discovering rivers & building bridges: DevOps @ CWT

Notas del editor

  1. One of the biggest companies you’ve never heard of. 18,000+ employees. In 2016, 59 million transactions and $23 billion in transaction volume. History goes back to 1872 (Wagon-Lits) and 1888 (Ask Mr. Foster)
  2. So why 3.0? Way back in the days of paper tickets and green-screen technology, CWT lead the way in personal service. This was 1.0 and it was all about people.
  3. CWT 3.0 is about delivering seamless experience through people AND technology to bridge individual wants and corporate needs. So, in short…
  4. 100+ year old company New leadership, new org structure (P&T) Blending ITIL and DevOps