1. CourseILT Communication styles and methods
Unit objectives
 Identify primary and secondary
communication styles
 Communicate using various verbal
and nonverbal modes of
communication

2. CourseILT
 Topic A: Communication styles
 Topic B: Verbal and nonverbal
communication
Communication styles and methods

3. CourseILT Primary communication styles
 Collaborator
 Contributor
 Inquisitor
 Director

4. CourseILT Collaborators
 Friendly and open
 Thrive on interaction
 High energy levels
 Outgoing
 Enthusiastic
 Motivators
 Seen as impulsive and visionaries
 Expert storytellers
 Straightforward when offering opinions

5. CourseILT Contributors
 Socially oriented
 Prefer speaking with people in small groups
or individually
 Good listeners
 Open to opinions and new ideas
 Masters of the art of compromise
 Viewed as indecisive and
non-authoritarian

6. CourseILT Inquisitors
 Perfectionists of communication
 Communicate with logic and reason
 Do not speak in emotional terms
 Prefer data and hard facts
 Minimize risk through strict attention to
detail
 Like small groups or one-on-one interaction
 Prefer to work alone

7. CourseILT Directors
 Focus on completion of tasks
 Adopt a practical approach to situations
 Decisive
 Reach their points quickly
 Express support through action

8. CourseILT Activity
A-1: Identifying primary communication styles
Movie 1 Movie 2

9. CourseILT Secondary communication styles
 Aggressor
 Consenter
 Avoider
 Controller

10. CourseILT Aggressors
 Secondary style of collaborators
 Express frustration by verbally attacking
others
 Use a loud voice and emphatic language
 Rarely have outbursts

11. CourseILT Consenters
 Secondary style of contributors
 Peacemakers
 Avoid discussion of problems that result in
stress
 Slow to anger
 Slow to forgive and forget

12. CourseILT Avoiders
 Secondary style of inquisitors
 Quiet and reserved
 Avoid emotional expressions
 Avoid contact with others

13. CourseILT Controllers
 Secondary style of directors
 Determined
 Have control over situations
 Focus completely on obtaining a specific
goal
 Make rapid decisions

14. CourseILT Activity
A-2: Identifying secondary communication styles

15. CourseILT Communication styles and methods
 Topic A: Communication styles
 Topic B: Verbal and nonverbal
communication

16. CourseILT Verbal communication
 Vocal quality affects the listener
 Vocal quality reflects your sincerity,
enthusiasm, and knowledge of the topic
being discussed
 Controlling voice helps you maintain
listener’s attention

17. CourseILT Volume
 Volume is a vocal characteristic that must
be tailored to the environment
 Room size, number of listeners, and
external noise influence the volume

18. CourseILT Rate
 Rate is the speed at which you speak
 Nervous speakers speak rapidly
 Speaking rate should not drop much below
120 words per minute

19. CourseILT Pitch
 Pitch is the highness or lowness of your
voice
 When your vocal muscles are taut, your
voice has a high pitch
 When your vocal muscles are relaxed, your
voice has a low pitch

20. CourseILT Positive language
 Draws both the speaker and listener into a
conversation
 Presents an all-inclusive attitude
 Makes all parties feel empowered
 Reflects confidence
 Includes phrases such as “we can” and “we
will”

21. CourseILT Negative language
 Can be expressed in many ways
 Usually expressed by the word “no”
 Delivers a blunt attitude
 Ends conversation

22. CourseILT Inflammatory language
 Stirs intense negative emotions in the
listener
 Prejudicial toward gender, ethnicity, or
physical attributes
 Inappropriate in the work place

23. CourseILT Powerful language
 Involves using clear and direct statements
 Helps you explain the situation clearly
 Helps you handle the situation effectively
and efficiently
 Combines politeness with directness

24. CourseILT Activity
B-1: Using verbal communication

25. CourseILT Types of nonverbal communication
 Handshakes
 Expression and eye contact
 Proximity
 Touch
 Gestures and posture

26. CourseILT Activity
B-2: Using nonverbal communication methods

27. CourseILT Communication styles and methods
Unit summary
 Learned to identify primary and
secondary communication styles
 Learned to communicate using
various verbal and nonverbal modes
of communication