1. DEEPAK M.CHAUDHARI
11, Deepsagar Co.Op. Hsg.Sty.Ltd. Jaihind Colony, G.G.Road, Dombivli (West) - 421202, India
Contact: +919967716800 / +919967774146; E-mail: deepakchaudhari22@yahoo.co.in / deepakchaudhari22@gmail.com
IT INFRASTRUCTURE/ SYSTEM MANAGEMENT
Offering 7 years experience across the IT industry
PROFILE
 7 years of experience in Information Technology industry from which 4 years and 6 months of experience in Team
Management.
 ITIL Certified.
 Experience in Incident Management, Problem Management, Change Management and Vendor Management
 Reducing incidents by way of proper Problem Management techniques & there by reducing number issues IT
Infrastructure.
 Maintain and develop the client relationship by giving continuous service improvement.
 Performance review along with Customer.
 Renewal of services for all domains with productivity increment.
 Ensuring timely escalation of calls, the first time escalation to NW/SVR/Vendor tracking.
 Ensuring project calls are closed as per schedule.
 Enthusiastic and hard working, with commitment to excellence.
 Responsible to achieve uptime commitment as defined in SLA.
 Effectively can manage multiple tasks simultaneously.
Core Competencies:
Technical Analysis ~ Testing Services ~ Team Management ~ Knowledge Management / Transfer ~ Process & Performance
Management / Quality ~ Resource Optimization ~ Reporting & Documentation ~ Client Servicing / Relationship Management ~
Support Functions
EDUCATIONAL & PROFESSIONAL CREDENTIALS
Pursuing BCA
Sikkim Manipal University, Karnataka, India
Diploma in Electrical Power System - 2004
MSBTE, Mumbai, India
Secondary School Certificate – 1998
Mumbai Board, India
Certification: -
 Microsoft Certified Professional (MCP) - 2005
 Microsoft Certified System Administrator (MCSA 2003) - 2005
 Microsoft Certified System Administrator (MCSA 2003) Messaging - 2005
 ITIL V3 Certified - 2008
CMS certifications (CMS computer institute), Thane - 2004

2.  Hardware (A+)
 Networking (N+)
 Microsoft Certified System Administrator (MCSA)
ITIL certifications from Pragati Software’s Pvt Ltd, Andheri
TECHNICAL SKILLS
Operating System DOS, Windows XP, Windows Server 2000, 2003 – (Standard and Enterprise)
Software Microsoft Office suites [XP, 2003, 2007]
RDBMS SQL Server 2000, 2005 Installation
Ticketing system Remedy, Service desk. HP Ticketing Tool
Websharing Tools Webex
Data sharing Tools Sharepoint
Knowledge ITIL Process, Hardware and Software Installation, Network Configuration, SAN Drive and
NAS Drive Troubleshooting, AVAYA Configuration and Troubleshooting, Asset Management
PROFESSIONAL EXPERIENCE
Wipro InfoTech Pvt Ltd, Mumbai Jun2010–Jun2012
Jun
CLIENT: Technova India Pvt Ltd, Taloja
DATA CENTER OPERATOR (Team Lead)
 Responsible for IT Infrastructure Management of Technovaindia Pvt ltd with infrastructure of 1000 users.
 Leading the JDE up gradation project on site.
 Managing data center operation with minimum of downtime.
 Coordinating with vendor for application related issues and ensure that call get close within SLA.
 Service call management using Ehelpline tool.
 Ensuring all call logged in Ehelpline and get resolve within SLA.
 Tracking and monitoring the call logged by Team.
 Tracking Engineer’s attendance and Roaster management for month wise.
 Leading the server team and projects related to datacenter.
 Performing Team review meeting on weekly basis.
 Providing Feedback on Team performance to Site In charge and Program manager.
 Assigning the different task to Engineer’s and follows up with them on regular basis.
 Preparing the documentation and knowledge sharing with Team.
 Responsible for data center activities and maintenance.
 Preparing the monthly report for datacenter.(Server performance report, Email management)
 Preparing the Incident report and Root cause analysis report of Problems.
 Coordinating with business users for data center downtime.
 Preparing daily checklist for servers, Routers.
 Updating all desktop machines, servers with latest antivirus patch and windows patches on weekly basis.
 Managing User accounts, group permissions, user rights management.
PCSTECH PVT.LTD MUMBAI Dec2006 – Jun 2010
PCS Technology Pvt Ltd
CLIENT: MAERSK GLOBAL SERVICE CENTER (INDIA) PVT. LTD (A.P.MOLLER GROUP)

3. SYSTEM ADMINISTRATOR (JUN 2009 – JUN 2010)
TEAM LEADER (JUN 2007 – JUN 2009)
SENIOR DESKTOP ENGINEER – (DEC 2006 – JUN 2007)
 Responsible for IT Infrastructure Management of Maersk Global Service Center (Mumbai) with an infrastructure of
1300 users base providing 24 X 7
 Managed on-site as well as off-site Team Members (Helpdesk, Remote desktop team)
 Tracking team engineer’s attendance & Roster Management.
 Arranging the backup engineer if onsite engineer is going on planed leave.
 Service Call Management, Asset Management, License Management
 Ensuring all calls is logged in SD, to analyses daily call logging report and ensures engineers & complies with call
logging process.
 Generating and Analyzing MIS report from Service desk Application on Daily, Monthly basis.
 Service Level Management using the Service desk Software which includes IM PM CM, Reducing incidents by
way of proper Problem management techniques & there by reducing number issues IT infrastructure
 Ensuring timely escalation of calls, the first time escalation to NW/SVR/Vendor tracking
 Preparing the Roaster for month wise to make the Engineer availability for 24 X 7.
 Provide feedback on team performance on weekly basis
 Updating all desktop machines, servers with latest antivirus patch and windows patches on monthly basis
 Ensure all calls should be closed within SLA time of the call.
 Co-ordination with Global IT team on global issues and follow up.
 Coordinating with Vendors to get the call close within SLA.
 Handling backup and restoration using Bright store backup software.
 Directing all aspects of daily operations (installation, configuration, testing hardware / software, upgrades, system
and application preventive maintenance tasks).
 Handling the daily operations to ensure that the network and the infrastructure are up & running and as a whole
provides a high degree of reliability and availably.
 Configuring Windows 2000/ 2003 servers, Monitoring & Implementing ISA server for security.
 Applied quota system on file servers.
 Monitoring user Internet usage & blocking unofficial sites in ISA.
 Handling escalated calls (L2 level) and ensures that call get close within SLA.
 Managing DHCP/DNS.
 Providing support for Video Conferencing (Point to Point and Multipoint).
 Managing User accounts, group permissions, user rights management.
 Applying security patches on pc’s through login script.
WIPRO INFOTECH MUMBAI, THROUGH IT SOURCE INDIA TECH PVT LTD Jul 2006 – Dec 2006
CLIENT: 3GLOBAL SERVICES, MIND SPACE, MALAD MUMBAI
IT Customer Support Engineer
 Installation of PC
 Ghosting & Imaging of PC
 Installation, configuration & Troubleshooting of Microsoft outlook
 Installation & Troubleshooting of VoIP Phone
 Configuration & Troubleshooting Of Printers
 Create the Image of the Operating System
 Maintain Inventory of PC’s
 Adding the PC in Domain
 Installation & Troubleshooting of Software’s
 Applying security patches and antivirus on PC’s.
3I INFOTECH, THROUGH BELTRONIC CONSULTANCY, MUMBAI May 2005 – Jul 2006
Jul – Dec 2006

4. CLIENT: ICICI BANK PVT.LTD, CHANDIVALI, ANDHERI MUMBAI
IT Desktop Engineer
 Applying security patches & updates on PC
 Installation & update patches of Trend Micro Antivirus on PC
 Perform installation, configuration & troubleshooting of Microsoft Outlook
 Installation of Operating System Win 2000, Win XP, Windows 98
 Installation of Oracle 8i & Oracle 9i Client Setup
 Installation of Software’s & troubleshooting
 Troubleshooting of Web base application on user login.
 Maintain Inventory of PC’s
 Perform Installation, configuration & troubleshooting of Printers
 Give Access to User Account for Printers, File & Folders
 Adding the PC’s in domain.
Date of Birth: 21-01-1983
Language Proficiency: English, Hindi and Marathi.
Marital Status: Single
References: Available on Request