1. SOCIAL MEDIA AND DUDLEY LIBRARIES

2. • Facebook & Twitter in active use since
July 2010
• Accounts managed by Deepak Rana

3. TWITTER IS USED FOR…
• Promoting library events
• Promoting stock (link in with world events, birthdays, ‘this day in
history’)
• Promote other Dudley services
• Retweeting tweets from other organisations
• Dealing with enquiries (renewals, book stock, hours, problems)
• Emergency closures, services down (ict)
• Jan 2013 –launch of twitter reading group

4. TWITTER: EXAMPLE TWEETS FROM USERS
• Thanks again @dudleylibraries for the latest two links,
you are so very helpful and I appreciate it so much
• @dudleylibraries What a good pointer to services for
visually impaired people in the area. Important for my
relocation preparations.
• @dudleylibraries Nipped into Halesowen library earlier
to reserve that book. Thanks for ur excellent service!

5. TWITTER: EXAMPLE OF TWEETS FROM USERS
• @dudleylibraries Great 2be in a meeting at the Savoy
Centre and able to access the free libraries wifi Love
the library here.
• @dudleylibraries What events do you have on for
WBN?
• @dudleylibraries I read the whole of Wordsley library
• @dudleylibraries Brilliant! I'll be down there next
weekend!!! I'll pop in, love fossils, rocks & minerals.
Can't wait!

6. TWITTER EXAMPLE OF TWEETS FROM USERS
The below example is from someone relocating to Dudley and who
used twitter to find out about Dudley prior to moving…
• @dudleymbc @dudleylibraries Preparing for my preparations for
DY area relocation, I'm looking for out-of-school care
providers:,my son is 7.
• Thanks again @dudleylibraries for the latest two links, you are
so very helpful and I appreciate it so much.
• I always think more bands should make use of steel drums RT
@dudleylibraries This Saturday: Steel Band performance...

7. TWITTER EXAMPLE OF TWEETS FROM USERS
• (in response to posting photo’s of refurbished library)
@dudleylibraries ooh very nice, looks really good!
• @dudleylibraries I'm a K'ford regular, and shame on me but I
have never ever been to Dudley library although I have heard
it's wonderful
• -GM_Romance Dec 6, 2012, 9:02am via HootSuite What a fab
experience @dudleylibraries @tweetthesheets yesterday with
@kay_jaybee ! Midlands rocks! Dudley Librarians are the best!
Xxx

8. FACEBOOK
• Promotion of events
• Promotion of services & stock
Lets take a look at some example posts…

12. HOPE YOU ENJOYED OUR SLIDESHOW…
YOU WILL GET A CHANCE TO EXPLORE
FACEBOOK AND TWITTER LATER…