This talk presents my PhD research topic that is on designing tangible user interfaces to enhance the user experience of teleconsultation.

1. Supporting Teleconsultation
through
Tangible Interfaces
Confirmation Seminar
Deepti Aggarwal

2. 2
Teleconsultation

3. 3
Related Work
HCI Health
Effectiveness
Quantitative inquiry
???

4. 4
Phases of a medical consultation
Phase 1: Opening
Phase 2: Complaint
Phase 3: Examination
Phase 4: Diagnosis
Phase 5: Treatment
Phase 6: Closing

5. 5
Face to Face Consultation

6. 6
Face-to-Face: Complaint

7. 7
Face-to-Face: Examination

8. 8
Face-to-Face: Diagnosis

9. 9
Face-to-Face: Treatment

10. 10
Teleconsultation

11. 11
Teleconsultation: Opening

12. 12
Teleconsultation: Complaint

13. 13
Teleconsultation: Examination

14. 14
Teleconsultation: Diagnosis

15. 15
The differences

16. 1616
Importance of non-verbal communication

17. 17
Hands in Face-to-Face consultation
Diagnose Comfort
Read Feel

18. 18
Touch Press
Hands in Teleconsultation

19. 19
Press
Required Technology

20. 20
Sifteo Cubes Osmo
Tangible User Interfaces (TUI)

21. 21
Thesis Statement
How can tangible interfaces
support (the experience) of
teleconsultation?

22. 22
Ethnographic
inquiry
Study 1 Study 2 Study 3
Prototyping
Field
Deployment
Research Plan

23. 23
Study 1: Ethnographic inquiry
Observations Interviews

24. 24
Actors
Self Determination Theory
Interactions
UX, Communicative
Asymmetries, Micro-mobility
Infrastructure
Proxemics,
F-formation
Research lens

25. 25
Study 1: Early Findings

26. 2626
Teleconsultation: Infrastructure

27. 27
Teleconsultation: Actors

28. 2828
Teleconsultation: Interactions

29. 29
29
Face-to-Face Consultation: Interactions

30. 30
Study 2: Prototyping

31. 31
Study 3: Field Deployment

32. 32
Contribution: Design Framework

33. 33
The road ahead

34. 34
Things done!
APAC Poster (MTW)
Study 1: Ethics
Study 1: Data Collection (ongoing)
Pilot Study: More Than Words (MTW)
Study 2: Ideation
CHI Workshop Presentation

35. Things to Do!
Study 1: Data Collection
Submission to OzCHI 2015, CHI 2016
May-Sept., 2015
Study 2 Ethics
Attend OzCHI 2015
Conduct Study 2
Internship @Microsoft/UCL
Oct.-Dec.,2015
Jan.-Apr., 2016
May-Sept., 2016 Journal Submission of Study 1 & 2
Study 3 Ethics
Oct. 2016-Mar.,
2017
Conduct Study 3
Thesis Writing

36. Thank you
daggarwal@student.unimelb.edu.au

37. 37
References
1) Demiris, G., Charness, N., Krupinski, E., Ben-Arieh, D., Washington, K.,
Wu, J., and Farberow, B. (2010). The Role of Human Factors in Telehealth.
Telemedicine and e-Health, 16(4): 446-453.
2) Gagnon, Marie-Pierre, Duplantie, J., Fortin, J., and Landry, R. 2006.
Implementing telehealth to support medical practice in rural/remote
regions: what are the conditions for success? In Implementation
Science.
3) Kawulich, B. B. (2005). Participant Observation as a Data Collection
Method. Forum Qualitative Social Research, 6:2, art. 43.
4) Neuman, W. L. (2006). Social Research Methods: Qualitative and
Quantitative Approaches (6 ed.). Boston, MA: Allyn and Bacon.
5) van Dyk, L. 2014. A review of Telehealth Service Implementation
Frameworks. In Environmental Research and Public Health, 11, 1279-
1298.
6) Yellowlees, P. 2005. Successfully developing a telemedicine system. In
J. Telemed. Telecare, 11, 331-336.