The document discusses many modern communication tools for business such as wikis, instant messaging, blogs, videos, forums, social bookmarking, RSS feeds, virtual meetings, chat, and tools like Skype. It notes that these tools allow for asynchronous and interactive collaboration, training, documentation, helpdesk support, and more. It also suggests that communication tools may be used creatively in unexpected ways beyond their intended functions.

1. photo by: star5112 from flikr.com Business Communications CIS – SUNY Delhi Perspective Clark Shah-Nelson Coordinator of Online Education, SUNY Delhi http://tinyurl.com/busi120

2. photo by: cogdogblog from flikr.com Paper -> Typewriters -> Telegraph -> Phone -> Fax-> Email-> Now what? wikis, ticketing systems, IM, widgets, chat, blogs, forums, podcasts, screencasts, social bookmarking, SMS texting RSS, Skype, Webinars, Twitter

3. Wikis: asynchronous: collaboration, discussion documentation, tutorials, planning:

4. Planning / Coordination Training & Tutorials Documentation

7. Instant Messaging and Widgets why? Live, instant, immediate, human being, easier than phone menus what? AIM, MSN, Yahoo, Gmail - built-in (Jabber), Meebo.com - web-based photo by: star5112 from flikr.com

8. Short quick messages / questions that don’t require email

9. SMS Texting less obtrusive than phone good for noisy environments more and more interfacing with computers (GoogleTalk, Voice Over IP, etc.) photo by: Leonard Low from flikr.com

10. Blogs: interactive, less formal publishing (copy machine vs. printing press)

11. photo by: Valerie Everett from flikr.com Videos: Personal Screencasts Easy to record Videoblogs Easier to follow along with

13. Discussion Forums Asynchronous (Participate any time) Topic-oriented photo by: Boby Dimitrov from flikr.com

15. Social bookmarking: share your links annotate, tag, collaborate del.icio.us (delicious.com) diigo.com photo by: rachfog from flikr.com

17. photo by: Sparkie Geek from flikr.com RSS: Real Simple Syndication Bringing the information to you Rather than you going to the information RSS: readers, aggregators: iGoogle, My Yahoo, My MSN, iTunes podcasts Weather, news, blogs, radio shows, etc. Netvibes.com

20. Chat, video, audio, whiteboard Share screen, links, record, Interface with telephone

21. Free / Inexpensive Tools - convenient, save money, enhance productivity photo by: qwrrty from flikr.com

22. Audio calls, call phones, Video 1-1, chat, send files

23. New Applications for New Business Needs: What is on your computer screen? Show me… Share mouse/keyboard control photo by: Benimoto from flikr.com

25. What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com

26. What you build it for is not necessarily how it will be used… hair dryer -> for blowing up balloons photo by: crazytales562 from flikr.com

27. Real-time updates Doesn’t NEED to be mundane Communication, Community Creative uses

28. Thank you! Clark Shah-Nelson, SUNY Delhi Coordinator of Online Education www.delhi.edu/online Questions? photo by: rachfog from flikr.com