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Retail Trends 2017
1. E-commerce –
the next big thing
And the real painis
still to come…
2. Store 4.0 –
fulfilment,
inspiration  	
friction free
Experience	
continues to 	
evolve
3. Conversational
commerce
Speak to buy
4. The robots
have their AIs on	
our jobs
But technology 	
can ease costs	
pressure
5. Agile at scale is	
the new normal
Improving	
innovation,	
responsiveness
and quality of
delivery
Retail Trends 2017
Retail Trends 2017
The disruptive impact of technology
Sha
redecono
my
Cr
owdsourcing
Fingerprint
pay
Robotic
s
IoT
VR
Blockchain
Driverless
cars
Artificial
intellingence
Retail Trends 2017
Real estate reality check
1.
Changing
role of the
store
2.
Understand
the real value
of space
5.
More data will
drive more active
portfolio
management
3.
Focus on
productivity
4.
Leisure 
experience will
dominate the
high street
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for a detailed description of the legal structure of DTTL and its member firms.
Deloitte LLP is the United Kingdom member firm of DTTL.
This publication has been written in general terms and therefore cannot be relied on to cover specific situations; application of
the principles set out will depend upon the particular circumstances involved and we recommend that you obtain professional
advice before acting or refraining from acting on any of the contents of this publication. Deloitte LLP would be pleased to
advise readers on how to apply the principles set out in this publication to their specific circumstances. Deloitte LLP accepts no
duty of care or liability for any loss occasioned to any person acting or refraining from action as a result of any material in this
publication.
© 2017 Deloitte LLP. All rights reserved.
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its
registered office at 2 New Street Square, London EC4A 3BZ, United Kingdom. Tel: +44 (0) 20 7936 3000 
Fax: +44 (0) 20 7583 1198.
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Retails Trends 2017

  • 2. 1. E-commerce – the next big thing And the real painis still to come… 2. Store 4.0 – fulfilment, inspiration friction free Experience continues to evolve 3. Conversational commerce Speak to buy 4. The robots have their AIs on our jobs But technology can ease costs pressure 5. Agile at scale is the new normal Improving innovation, responsiveness and quality of delivery Retail Trends 2017
  • 3. Retail Trends 2017 The disruptive impact of technology Sha redecono my Cr owdsourcing Fingerprint pay Robotic s IoT VR Blockchain Driverless cars Artificial intellingence
  • 4. Retail Trends 2017 Real estate reality check 1. Changing role of the store 2. Understand the real value of space 5. More data will drive more active portfolio management 3. Focus on productivity 4. Leisure experience will dominate the high street
  • 5. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see www.deloitte.co.uk/about for a detailed description of the legal structure of DTTL and its member firms. Deloitte LLP is the United Kingdom member firm of DTTL. This publication has been written in general terms and therefore cannot be relied on to cover specific situations; application of the principles set out will depend upon the particular circumstances involved and we recommend that you obtain professional advice before acting or refraining from acting on any of the contents of this publication. Deloitte LLP would be pleased to advise readers on how to apply the principles set out in this publication to their specific circumstances. Deloitte LLP accepts no duty of care or liability for any loss occasioned to any person acting or refraining from action as a result of any material in this publication. © 2017 Deloitte LLP. All rights reserved. Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 2 New Street Square, London EC4A 3BZ, United Kingdom. Tel: +44 (0) 20 7936 3000  Fax: +44 (0) 20 7583 1198. Designed and produced by The Creative Studio at Deloitte, London. J10631