Our Content Marketing Solution Study presents the insights, landscape and vendors within the content marketing space. Demand Metric defines content marketing as the strategies, processes and software technology that enable marketing departments to automate, measure and improve the performance of marketing strategies, activities and workflows.
These strategies and activities include: Email Marketing, Multi-channel Campaign Management, Inbound/Search Marketing, Landing Pages, Lead Generation, Lead Management, Lead Scoring, Lead Nurturing, Social Marketing, Marketing Resource Management, Event Management, Engagement Marketing and Marketing Analytics.
The three foundation functions of marketing automation systems are – email marketing, campaign management and lead management. While the most advanced and sophisticated marketing automation systems have extending capabilities far beyond this base, these functions are core to a Marketing Automation system.
This study covers the following sections:
- Executive Summary
- What is Content Marketing?
- Benefits of Content Marketing
- Content Marketing Deployment Lifecycle
- Vendor Selection Criteria
- Content Marketing Solutions Landscape
- Content Marketing Maturity Model
- Action Plan
- Analyst Bottom Line
- About the Research Analysts
- Our Solution Study Methodology
- About Demand Metric
To obtain this document, visit us at http://www.demandmetric.com/register
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Executive Summary
What is Content Marketing?
Benefits of Content Marketing
Content Marketing Deployment Lifecycle
Vendor Selection Criteria
Content Marketing Solutions Landscape
Table of Contents
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24
Analyst Bottom Line
About the Research Analysts
Our Solution Study Methodology
18
20
Content Marketing Maturity Model
Action Plan
25 About Demand Metric
4. Content is King. Its reign as the premier marketing focus for
Digital Marketing shows no signs of abating. Rather, the content is
becoming stronger, richer and more integrated as the ways and
means to deploy content for marketing rapidly expands.
It’s tempting to push as much content out as possible and hope that
some of it hits the right person at the right time. However, that
approach is akin to the old “broadcast” media approach. More
content is not the answer; it needs to be the right content.
Context is critical. As important as content is, it is equally true
that the world is awash in content. Few of us can keep up with the
our main interests, let alone other subjects pertaining to our careers
and lives. This makes context as valuable as content, more so if
you truly want to get a response to your content marketing.
Our Content Marketing Solution Study looks at the range of
content platforms. We will examine the landscape, vendors and
solutions for the three foundation platforms – Web Content
Management Platforms, Content Marketing Platforms and Content
Distribution Platforms. These platforms and toolsets provide the
WHAT IS CONTENT MARKETING?
Content Marketing: Insights, Landscape & Vendor Analysis
structure that content marketers need to create relevant,
personalized content for each of their individual audiences.
Demand Metric defines Content Marketing as the strategies,
processes and technologies that support the development,
deployment, management and measurement of content used
for marketing and advertising. Content Marketing involves
relevant, personalized content that creates or changes the
users’ experience, attitudes or preferences.
Role in Digital Marketing
Demand Metric considers Content Marketing to be an integral part
of Digital Marketing as illustrated by our Digital Marketing
Framework on the next page (Figure 1).
Driven by the Content Marketing Manager, processes, technologies
and WCM platforms are used by Senior Management, Strategic
Comm, Community & Social Media Managers, PR and Product
Marketing. The common metrics for Content Marketing include
content views, links earned, content conversion and content
published. 4
5. TECHNOLOGY
Senior Management
ROLES RESPONSIBILITIES PROCESSES TECHNOLOGY CONTENT METRICS
Revenue Accountability
Staffing & Channel Management
Reporting to CEO/Board
Budgeting & Planning
Reviews & Coaching
Recruitment & Retention
WCM
Marketing Automation
CRM
Thought Leadership Blog
Webinar Presentations
Conference Keynotes
Revenue by Channel
Customer Lifetime Value, NPS
Return on Customer (ROC)
Strategic Communications
Brand Strategy
Digital Marketing Strategy
Social/Mobile Marketing Strategy
Marketing Budgeting
Agency Management
Communications Management
WCM
Content Marketing Platforms
Social Media Platforms
Data Sheets, Whitepapers
Case Studies/Testimonials
Competitive Analysis
Market Share, Profitability
Brand Equity
Content Usage
Demand Generation
Lead Generation & Events
Inbound/Outbound Marketing
Sales Opportunity Management
Advertising/Sponsorship
Lead Generation
Tradeshows
Marketing Automation/Email
Digital Asset Management
Event/Survey Management
Advertising/SEO
Email Campaigns
Webinars
Campaign ROI, Email Metrics
Marketing Qualified Leads
Contribution to Pipeline
Content Marketing
Web Content Management
Content Marketing
Content Distribution
Content Creation
Campaign Analysis
Content Scoring
Website and Blogs
eBooks, Articles
Videos
Content Views, Links Earned
Content Conversion
Content Published
WCM, Blogging Platforms, MA
Content Marketing & Distribution
Video Marketing Platforms
Community & Social Media
Online Community Management
Social Listening
Social Engagement
Community Development
Social Channel Management
Social Reputation Management
WCM
Social Media Platforms
Social Channels & Networks
Posts, Tweets, Photos
Forums, Chats, Comments
Articles, Community News
User Engagement
Sentiment Analysis
Campaign ROI
Public Relations
External Communications
Media Relations
Analyst Relations
Influencer Identification
Relationship Cultivation
Content Creation/Distribution
Media Contact Database
News Distribution & Monitoring
Analytics & Reporting
News Content/Press Releases
Thought Leadership Content
Rich & Social Media Content
Mentions/Impressions
Audience Growth & Engagement
Sentiment Analysis
Product Marketing
New Product Development
Mobile App Development
Video Production/Development
Product Launch
Product Positioning
Competitive Analysis
New Features/Ideas for R&D
Gamification
Competitive Analysis
Avg. Revenue Per User
Avg. Order Value
Conversion Rate, Renewal Rate
WCM
Mobile Development Platforms
Video Production Platforms
Customer Experience
Interactive Experience
Customer Satisfaction
Customer Advocacy
Customer Experience
Customer Journey Mapping
Customer Persona Creation
Buyer Personas
Customer Journey Map
Proposals, Presentations
Customer Satisfaction Index
Customer Lifetime Value
Net Promoter Score (NPS)
Customer Profile Management
Customer Support, Twitter
Survey & Social Channels
Figure 1: Digital Marketing Framework
Content Marketing: Insights, Landscape & Vendor Analysis
10. Content Marketing: Insights, Landscape & Vendor Analysis
Mobile Marketing
Visualization Tools
Advanced Analytics
Editing & Publishing
Tools
Workflow Management
Mobile Content & Social
Media Channel
Management
Content Analytics &
Lifecycle Workflow
Integration
Social & Mobile Tool
Integration
Enterprise System
Integration
Content Creation, Delivery and Optimization
Editing Tools for Creation, Automation & Collaboration
Content Delivery Across Platforms, Channels & Devices
Plug-ins &
Add-ons
Open Source Content
Management Platform
Third-party Developer
Support
CUTTING-EDGE SOLUTIONS FEATURES
STANDARD SOLUTION FEATURES
BASIC SOLUTION FEATURES
COMPREHENSIVE SOLUTION FEATURES
Figure 5: WCM Vendor Selection Criteria by Functionality Tier
10
11. Content Marketing: Insights, Landscape & Vendor Analysis
11
Content Strategy
High Content Volume Organization
Rich Media Campaigns
Automated Workflows
One-Click Distribution
Aggregated Performance Metrics
Universal Data Collection &
Curation Integrated with
Creation & Distribution
Content Location &
Scoring for Relevance
Digital Asset, Social
Media, & Content
Trend Analytics
Content Sharing &
Measurement
Features
Recommendation Engine
Personalization of
Content (down to the
street level)
Content Creation, Curation,
Discovery & Publishing
Features
CUTTING-EDGE SOLUTIONS FEATURES
STANDARD SOLUTION FEATURES
BASIC SOLUTION FEATURES
COMPREHENSIVE SOLUTION FEATURES
Figure 6: CMS/CDS Vendor Selection Criteria by Functionality Tier
3D Product Visualization Tools
Advanced Analytics
NICHE SOLUTION
FEATURES
15. Content Marketing and Distribution Systems
Vendors in the Content Marketing and Distribution System (CMS
or CDS) landscape fall into five areas based on the functionality of
their content marketing and distribution platform and their ability
to support or enhance the customer experience.
What separates the WCM vendors from CMS/CDS vendors is that
WCM vendors focus on the content flow, organizational use and
management. CMS/CDS vendors focus on the sales, marketing,
user experience and user engagement aspects of the content.
Although the flow of content across the three types of platforms
may be similar, the end goals are different.
We ranked vendors in this category on the following criteria:
Support for Content Marketing Strategy and Process
Platform Support, Scalability and Flexibility
Creation Capabilities
Content Organization (i.e. editorial calendars, repositories, digital
asset management, dashboard views)
Content Workflow Management (collaboration, workflow
management, notifications)
Discovery & Curation
Distribution & Publishing
Enterprise System Integration
Analytics
Vendors fall into the following levels based on the above criteria:
Basic – At the Basic level, Content Marketing and Distribution
platforms generate, discover, curate and publish content for
marketing, social sharing and/or advertising.
Standard – At the Standard level, Content Marketing and
Distribution platforms focus on creating, discovering, publishing,
sharing and measuring content. These platforms can include
recommendation engines for the amplification of relevant,
personalized content down to the user level.
15
Content Marketing: Insights, Landscape & Vendor Analysis
19. Content
Marketing
Stage 1:
Undefined
Stage 2:
Progressive
Stage 3:
Mature
Stage 4:
World-Class
Orientation
No defined strategy or process for
Content Marketing
Defined strategy and processes exist for
Content Marketing in uncoordinated
pockets
Defined, integrated strategy and
processes exist for Content Marketing
across the Enterprise
Defined, integrated strategy for Content
Marketing exists across the Enterprise;
Campaigns are tracked & measured by
level of engagement & revenue impact
Leadership
One-dimensional view of Content
Marketing as Web and Email Marketing
Sees need for rich content;
Experimenting, testing & evaluating apps
& tools; Uses outsourced agency
Long term commitment to rich content;
Integrated platforms for WCM and
CMS/CDS; Internal staff and resources
Views content as primary lead gen tool;
Resources for rich content, cross-channel
marketing and content marketing apps
Budget & Staff
Budgets for web & email marketing; Staff
is contracted or coordinator role; Budget
spend for content is 15% or less
Budget allocated; Defined roles and
responsibilities for Content Marketing;
Budget spend is 25% or more for content
Budget with business case to justify
spend; Dedicated roles for Content
Marketing; Budget spend up to 50%
Budget connected to marketing goals;
Aligned maximum Digital Marketing
impact; Budget spend more than 50%
Tools &
Platforms
Ad hoc development; Point tools for
email, content & social media; No mobile
or video apps
Platforms that perform specific functions
with coordinated tools, apps and
workflows
Platforms connected to each (i.e. WCM
to CMS/CDS to Social Listening API
integration to Enterprise CRM and MA)
Complete, end-to-end system integration
of WCM and CMS/CDS platforms with
tight integration to Enterprise CRM & MA
Lead
Generation
Relies on landing pages with limited
content targeting; Company profiles on
social networks; Sporadic posting
Offers rich media content, social
networks, blogs, Wikis (Web 2.0), etc.;
Growing subscriber lists for email
Convergence of content, social and
mobile content to drive leads from web,
marketing campaigns and events
Personalized, localized content; Delivery
to devices in real-time through content &
marketing apps; Native mobile optimized
Email
Marketing
Relies on no/low cost Email Marketing
platform with pre-designed templates for
newsletter and/or email promos
Has regular Email Marketing campaign
with newsletters, drip system for leads,
list management and growth programs in
place
Advances use of email for online events,
feedback & surveys; Uses landing pages,
auto-responders, Facebook promotions,
coupons & social sharing; Mobile
campaign design & delivery
Email Marketing integrated with CMS
system from content list to order entry;
Enables list segmentation & lead
nurturing activities; Enterprise integration
with CRM, MA, etc.
Cross-Channel
Marketing
Generates and publishes content for
marketing, social sharing and/or
advertising sporadically
Content Marketing for sales, marketing,
blogs, web traffic and social channels
with usage and response tracking
Enterprise-level CMS/CDS with multi-
channel, multi-product needs; Focused
on recommendation and amplification of
relevant, personalized content
Focused on content strategy, high
volumes of content, automated
workflows, one-click distribution &
aggregated metrics
Metrics No formal measurements in place
Analytics to monitor & track content
usage & response (content views, social
share, links earned, etc.)
Dashboard monitors content usage &
conversion; Tracks opens, clicks,
forwards, registers, purchases, etc.
Enterprise–wide dashboard with content
scoring, user acquisition and engagement
by behavior, experience, etc.
Figure 9: Content Marketing Maturity Model
Content Marketing: Insights, Landscape & Vendor Analysis