Our Sales Enablement Maturity Model was designed to help organizations with a roadmap for improving their sales enablement capabilities.

1. SALES ENABLEMENT
Maturity Model
Orientation
STAGE 1 - Undefined
STAGE 2 - Progressive
STAGE 3 - Mature
STAGE 4 - World-Class
Technology/
Infrastructure
No defined, evaluated or
implemented Sales Enablement
functions or applications.
No CRM, Marketing Automation,
Knowledge Management or other
Sales Enablement applications in
place. Sales reps use their own
systems and technology to support
their sales efforts.
CRM and/or Marketing Automation in
place with 80%+ rep adoption.
Exploring Sales Enablement applica-
tions such as playbooks, portals,
CPQ, etc.
Marketing Automation & CRM are
highly integrated and Sales Enable-
ment applications are being used.
Defined process for testing and inte-
grating new applications in place.
Mature, integrated Sales Enablement
infrastructure in place built on a CRM
platform with multiple applications inte-
grated & adopted. Reporting available
in one interface.
Operational in nature, reacting to
requests. Loosely defined function in
place for less than two years.
Working from a plan, balanced between
strategic and operational. Defined func-
tion in place for 3+ years.
Highly strategic orientation, docu-
mented plans in place. Defined Sales
Enablement function in place for 5+
years.
Leadership No perceived need for sales enable-
ment. No funding or dedicated staff.
Senior management view Sales
Enablement as one of many success
factors. Funding available for small
pilot projects for testing.
Sales Enablement a key corporate func-
tion. Major initiatives funded, dedicated
staff & budget.
Sales Enablement a critical success
factor driving revenue and growth.
Fully funded and supported by
senior management.
Alignment
Cross-functional SE group formed with
leaders from all departments. Shared
revenue responsibilites. Compensation
may be tied to revenue growth.
Marketing and sales operate in
distrinct silos with minimal align-
ment on goals and activities. Typical
‘hand-off’ style working relationship.
Some marketing/sales alignment
forming on key processes such as lead
scoring, no shared revenue responsi-
bilities yet. Able to ‘coordinate’ efforts
like follow up on campaigns.
Marketing/sales & others ‘collaborate’ on
multiple processes to generate revenues.
SLAs and/or standard definition for SQLs
in place. Goals set for contribution to
pipeline.
Sales
Enablement

2. SALES ENABLEMENT
Maturity Model
Sales
Support Tools
Processes
Metrics
Results
No formal lead generation or sales
opportunity management process;
Sales process & buying processes are
not defined.
No formal support or tools for asset
management, CPQ, communica-
tion or other tools. No centralized
portal for collateral (email templates,
proposals, playbooks, etc.) Reps
expected to create their own sales
support material.
Sales enablement success metrics
unknown and not tracked. Revenue ($)
tracked but not necessarily tied to goals.
Lead quality and scoring is unknown
and not tracked.
New reps hit quota in 9-12 months.
30-50% of new sales hired unsuccessful.
Opportunity win rate is less than 10%.
Revenue growth rate is less than 10%.
Metrics in place to measure effec-
tiveness such as #opportunities,
sales productivity metrics, #leads
generated, CPL in some cases
known. No regular monitoring,
reports pulled ad hoc when results
not desirable.
New reps hit quota in 6-9 months.
20-30% of new sales hires unsuc-
cessful. Opportunity win rate is
10-15%. Revenue growth rate is 10-20%.
Known success metrics for top
performing reps. Cost of acquisition
(CAC) known, #downloads from portals,
CRM adoption rate, cost per opportu-
nity measured. Reports monitored and
reviewed at regular intervals (weekly,
monthly, quarterly, annually).
New reps hit quota in 4-6 months.
10-20% of new sales hires unsuc-
cessful. Opportunity win rate is
15-20%. Revenue growth rate is
20-40%.
Marketing ROI, TCO, age of opportuni-
ties, customer lifetime value, retention
rate, pipeline velocity, reps have visi-
bility into team’s productivity & perfor-
mance metrics (may be gamified inside
of CRM), closed loop reporting system
for all campaigns and metrics.
New reps hit quota in 3-4 months.
Less than 10% of new sales hires are
unsuccessful. Opportunity win rate
is 20%+. Revenue growth rate is
40%+.
Sales process defined but not mapped
to buying process. Opportunity
management is ad hoc and unreliable
for forecasting. No sales enablement
processes established yet.
Basic asset management and/or sales
portal with collateral, manual CPQ,
conferencing tools provided. May
have manual sales playbooks, sales
intelligence data sources, competitive
analysis info, formal product training.
Formal lead acquisition process, solid
opportunity management, Sales process
mapped to buying process, defined
process for sales enablement including
strategy planning.
Extensible platform supports MRM, asset
management with ratings, feedback and
version control, sales performance/incen-
tive management, CPQ, conferencing,
playbooks integrated with CRM, field
presentation tools for tablets, etc.
Lead scoring & nurturing, content
mapped to buying and sales process
by persona & journey maps, prioritiza-
tion of sales enablement strategy plan
is done regularly.
Sales organization fully supported
across entire sales cycle from lead
generation to quoting and contracting.
Reporting and feedback effectively
drive development of sales support
infrastructure. Surveys held regularly to
solicit feedback and ideas.
STAGE 1 - Undefined STAGE 2 - Progressive STAGE 3 - Mature STAGE 4 - World-Class
Sales
Enablement